email issues:

ArcticRain - Raging Tide
ArcticRain - Raging Tide Posts: 56 Arc User
edited April 2014 in Support Desk
I've tried to contact PWI regarding information on how to choose a faction icon. Unfortunately it hasn't gone through because I always get these notifications that it's been delayed. I don't know if the email host has anything to do with it, but I'm using gmail. Does anyone have any ideas why I can't send them an email?

And as for the support page, doesn't work for me and someone once said it may have something to do with the browser. I am currently using firefox. If it does have something to do with the browser, does anyone know of a good browser I can try? If it has nothing to do with the browser, or if I try using a different browser and it still doesn't work, I will post a screenshot of the "Unable to redirect" error msg I get every time I try using the support page. Thanks for your reply.
Post edited by ArcticRain - Raging Tide on

Comments

  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited April 2014
    Best bet is using a different browser and/or clearing your cache.
    Chrome is the browser that the majority of websites are designed towards, and only a few contain compatibility code for FireFox/Opera. (In the past, many of the PWI sites have had many issues with FireFox/Opera)

    As for not being able to send an e-mail, where are you getting the delayed message received from? That's pretty strange. I can see where the Support team would reply that there is a delay in response time because of the flood of tickets those poor people are getting right now.
    [SIGPIC][/SIGPIC]
  • ArcticRain - Raging Tide
    ArcticRain - Raging Tide Posts: 56 Arc User
    edited April 2014
    Mail Delivery Subsystem mailer-daemon@googlemail.com

    Mar 31

    to me
    This is an automatically generated Delivery Status Notification

    THIS IS A WARNING MESSAGE ONLY.

    YOU DO NOT NEED TO RESEND YOUR MESSAGE.

    Delivery to the following recipient has been delayed:

    pwesupport@perfectworldinc.com

    Message will be retried for 2 more day(s)

    Technical details of temporary failure:
    DNS Error: DNS server returned general failure

    This is the msg I get. Is that the correct email address or am I doing something wrong? Also, it is with my registered email. If someone can help me figure this out I'd appreciate it.
  • Sizzer - Raging Tide
    Sizzer - Raging Tide Posts: 2,387 Arc User
    edited April 2014
    Recently PWE has changed there Customer Support email address when they introduced ARC.
    It's pwe1@mailmw.custhelp.com & customerservice@perfectworld.com (old). Try them see if it works or not.

    Good Luck !
    [SIGPIC][/SIGPIC]
    Dream a dream of a life so new, One brimming with potential,
    Of starting again, leaving all behind, Only happiness is essential. b:victory
    Thanks Silvy for the siggy, You are the best ! b:kiss

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