Unable to change password

OK pwi. I submitted a ticket for this and you say its because of my spam filter. well, I am receiving all other emails from you how come not this. O and I used the old website in compatibility mode to reset my password so why is arc not working to reset it. Arc site is not sending the emails. Now fix it and stop telling people to make sure its added to the list and not in spam filter. I had plenty of people try and the only way to receive the email is to use an account from an ISP, example cox.net, verizon.net work but yahoo.com and gmail.com is not working. Still not working PWI. Thanks for closing my ticket for nothing. Fix it.....


Hello,



Thank you for letting us know that you're having trouble with the forgot password process. We understand how important it is for you to reset your account's password for security reasons and be able to access your account. We are so sorry for the inconvenience. Please rest assured that we will assist you.



To assist you, we kindly suggest to please add email@email.perfectworld.com to your email account's contact list to ensure you can receive all emails regarding your account.



Please do not worry if you haven't received the password reset email on time. It will take several minutes for our system to process the request.


If ever you are not able to acquire the reset password link within 24 hours, we highly suggest to repeat the reset password process. To do this, please refer to the link below. Enter in the registered email of the account and an automated email will be sent to that email address with further information on having the password reset with the associated account.


https://www.arcgames.com/en/sign/trouble



We hope this information is helpful. Kindly let us know if you are still having trouble so we can assist you further.



Thank you for your patience.





Kind regards,

---

Perfect World Support



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