Press play then pwi dissapears from arc

Tideborn_J - Lost City
Tideborn_J - Lost City Posts: 36 Arc User
edited April 2014 in Support Desk
hey i shut my comp down last night after your guys update started for the new patch, i log on this morning open up arc and press play on pwi, it then dissapears completely like not there. so i check my computer files i still have everything downloaded element client launcher etc, but each time i try useing a short cut like launcher or element nothing happens or shows up. i redownloaded the game threw arc and waited for it to finish when i went to press play again it do the same thing as before, dissapeared. i tryed restarting my comp disconnecting the internet for a long period of time but nothing working, i have spent a good deal of money on playing this game threw side accounts and i wish to play it even longer so please help me resolve this as fast as possible ty.
Post edited by Tideborn_J - Lost City on

Comments

  • Tideborn_J - Lost City
    Tideborn_J - Lost City Posts: 36 Arc User
    edited April 2014
    i also forgot to mention that i have neverwinter downloaded threw arc and it launchs perfectly fine doesnt dissapear or anything, so im assuming its not the arc client itself just somthing that was changed in the new update.
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited April 2014
    Sounds like your AV software ate PWI with the recent update. Exclude the folders and then repair.
    [SIGPIC][/SIGPIC]
  • Tideborn_J - Lost City
    Tideborn_J - Lost City Posts: 36 Arc User
    edited April 2014
    ty for the help but my knowledge of computers is limited you have a link or explanation on how i can do that?
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited April 2014
    I'll need to know what software you're running so I can check their support pages.
    [SIGPIC][/SIGPIC]
  • Tideborn_J - Lost City
    Tideborn_J - Lost City Posts: 36 Arc User
    edited April 2014
    but here it is, hp windows 7
    GPU - GeForce GT 610
    CPU - AMD Athlon(tm) II X4 630 processer
    Memory - 4.00 GB ram (4.00 GB usuable)
    Res - 1920 - 1080 60hz
    Driver version 334.89
  • Tideborn_J - Lost City
    Tideborn_J - Lost City Posts: 36 Arc User
    edited April 2014
    SylenThunder - Sanctuary wrote: »
    Sounds like your AV software ate PWI with the recent update. Exclude the folders and then repair.

    i havnt been able to get past arc onto the launcher so the game hasnt updated how would my AV? which is BitDefender eat it without it being updated?
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited April 2014
    Tideborn_J - Lost City wrote: »
    i havnt been able to get past arc onto the launcher so the game hasnt updated how would my AV? which is BitDefender eat it without it being updated?

    I have BitDefender, and yes it will eat the client if the client isn't excluded. You don't usually need to disable the active scan while downloading, but I usually throw it into Game mode anyway.
    [SIGPIC][/SIGPIC]
  • Tideborn_J - Lost City
    Tideborn_J - Lost City Posts: 36 Arc User
    edited April 2014
    so what should i do? i really want to play the game i was planning on finishing gear today but i cant even get on.
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited April 2014
    First add the client directory to your exclusion list under the AV settings.

    Then open the Patcher manually from the client\patcher folder.

    Verify three times.

    Then you should be able to play. (I usually reboot because of possible memory leak in patcher.)
    [SIGPIC][/SIGPIC]
  • Tideborn_J - Lost City
    Tideborn_J - Lost City Posts: 36 Arc User
    edited April 2014
    i already put the whole pwi folder into BitDefender exclude list but when i use launcher or element it doesnt open, the launcher will open the two bars saying updateing for about 1-2 seconds then close and nothing happens.
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited April 2014
    Tideborn_J - Lost City wrote: »
    i already put the whole pwi folder into BitDefender exclude list but when i use launcher or element it doesnt open, the launcher will open the two bars saying updateing for about 1-2 seconds then close and nothing happens.
    If patcher.exe is missing, and the launcher isn't functioning, there's probably something else that's needed and missing. Check your quarantined files, and if none of the client files are there, it sounds like you'll need to re-download the client.
    [SIGPIC][/SIGPIC]
  • Tideborn_J - Lost City
    Tideborn_J - Lost City Posts: 36 Arc User
    edited April 2014
    i have already redownloaded the game and reset my comp, i have a patcher app and a few other files named patcher but i dont see patcher.exe where would that be located? ill download the game again if i have to but thats another 2 hours i cannot use my computer cuz my internet doesnt work very well with the game downloading :/
  • Tideborn_J - Lost City
    Tideborn_J - Lost City Posts: 36 Arc User
    edited April 2014
    i just checked my AV and found out it blocked Gen:Variant.Kazy.159562 considered it a virus, it blocked it before i changed my AV to exclude pwi files but to insure it wont stop Gen:Variant.Kazy.159562 i turned it off for the download, was that the correct thing to do or is it putting my computer at risk?
  • Juniornowack - Heavens Tear
    Juniornowack - Heavens Tear Posts: 4 Arc User
    edited April 2014
    my comp did the same thing i found out that it was my anti viris and it said that pwi patcher was a viris and compleatly took pwi out of my library i re instaled it and it did the samo thing i have over 300 dollers in the game
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