Can't update client

Posts: 42 Arc User
edited February 2014 in Support Desk
I can't seem to update my client - I get the following even though I am selecting PATCH1 or PATCH2 to update.

Any ideas? ;\

Issue.jpg
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Post edited by Enviouz - Lost City on

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  • Posts: 2,387 Arc User
    edited February 2014
    It might be Windows, Windows Firewall, Admin, UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    Add the game folder to the exceptions list in your firewall or antivirus software. You may need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to get into the game, and then turn it back on.

    You can try changing your proxy settings for Internet Explorer to have proxys turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings and try again.

    You may need to update or install the latest Microsoft Visual C++ Redistributable. You may need to update your version of Windows, also may need to update to the latest version of DirectX and Internet Explorer 8,9, 10, or 11, with Javascript enabled. You may also need to check or change your network settings. In addition, you should check that your CPU, mainboard, and CPU drivers are updated if applicable.
    [SIGPIC][/SIGPIC]
    Dream a dream of a life so new, One brimming with potential,
    Of starting again, leaving all behind, Only happiness is essential. b:victory
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  • Posts: 42 Arc User
    edited February 2014
    You took forever to reply, I ended up doing a system restore ;\ now I'm having to Verify PWI as a get a version error. booooo

    Sorted though, thanks.
    [SIGPIC][/SIGPIC]
  • Posts: 2,387 Arc User
    edited February 2014
    Sorry to hear that, next time if you have any technical issue just do a quick forum search you'll find your answer. Most of the question are already answered multiple times here. b:victory
    [SIGPIC][/SIGPIC]
    Dream a dream of a life so new, One brimming with potential,
    Of starting again, leaving all behind, Only happiness is essential. b:victory
    Thanks Silvy for the siggy, You are the best ! b:kiss

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