Faction Icon Problem?

Completed - Archosaur
Completed - Archosaur Posts: 44 Arc User
edited February 2014 in Support Desk
Hey, I am not sure if I am in the right area of the forum, but here it is! -

I have a Tier 3 Faction, I have a 16x16 Icon, (with all the requirements for the image) How ever, when I try to apply for a faction icon I get this:

Faction Icon Submission
Please make sure that when you are submitting your faction icon for review, it is more likely that we will approve your submission if they adhere to the following guidelines:
1) The image must be sent in as a 24 bit or 32 bit BMP format and must be 16*16 pixels with a RGB color mode.
2) If you would like it as a transparent back ground please make sure your Alpha Channel (Transparency Control Channel) is correct.
Add an Alpha-channel to your image (using Layer > Transparency > Add Alpha Channel)
Select the Eraser-tool Eraser Tool and erase what you'd like to get rid of or use the magic wand.
Server
--- Please Select ---
Character Name
--- Please Select ---
Guild Name
--- Please Select ---
Upload Your ImageThere was a problem processing your request. Please try again later.
Submit
* You must be a leader of a Tier 3 Faction in PWI to submit a faction icon.


I have submitted it, it just refreshed the page and went back to the same thing (without the part saying There was a problem) So i'm not sure if it submitted or not.

b:sad Can anybody shed any light on this?
Post edited by Completed - Archosaur on

Comments

  • Mayfly - Dreamweaver
    Mayfly - Dreamweaver Posts: 6,094 Arc User
    edited February 2014
    Are there any characters in the faction name that wouldn't be legal in a player name? That could be the problem.
    [SIGPIC][/SIGPIC]
    Weekly Japanese/English bilingual webcomic
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  • Completed - Archosaur
    Completed - Archosaur Posts: 44 Arc User
    edited February 2014
    Mayfly - Dreamweaver wrote: »
    Are there any characters in the faction name that wouldn't be legal in a player name? That could be the problem.

    Possibly.. I used Chinese characters, but when I pick the faction is says something like 42060.
  • Mayfly - Dreamweaver
    Mayfly - Dreamweaver Posts: 6,094 Arc User
    edited February 2014
    That would be the problem then. If you want a faction with an icon, you can't use Chinese characters.
    [SIGPIC][/SIGPIC]
    Weekly Japanese/English bilingual webcomic
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  • Completed - Archosaur
    Completed - Archosaur Posts: 44 Arc User
    edited February 2014
    Mayfly - Dreamweaver wrote: »
    That would be the problem then. If you want a faction with an icon, you can't use Chinese characters.

    I see other factions with Chinese characters with icons. b:shocked
  • Mayfly - Dreamweaver
    Mayfly - Dreamweaver Posts: 6,094 Arc User
    edited February 2014
    They may have been made before the form was created, when icons were submitted by ticket. You can try to send in a ticket with the desired icon, and see if the support GMs can be of any help, or PM sparkiesoft and see what he can do, but most likely if you want an icon you'll have to make a new faction named with ASCII characters. If you've sunk a lot of resources into a base though, you probably don't want to go that route.
    [SIGPIC][/SIGPIC]
    Weekly Japanese/English bilingual webcomic
    thejapanesepage.com/ebooks/yuki_no_monogatari_manga
  • Completed - Archosaur
    Completed - Archosaur Posts: 44 Arc User
    edited February 2014
    Mayfly - Dreamweaver wrote: »
    They may have been made before the form was created, when icons were submitted by ticket. You can try to send in a ticket with the desired icon, and see if the support GMs can be of any help, or PM sparkiesoft and see what he can do, but most likely if you want an icon you'll have to make a new faction named with ASCII characters. If you've sunk a lot of resources into a base though, you probably don't want to go that route.

    Thank you for your help, - I've sent in a ticket and hopefully can get it sorted that way. ^^
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited February 2014
    And don't forget, if it does manage to go through, it can still take anywhere from two weeks to two months before it's updated, and it will only get updated when a patch is downloaded.

    It's highly likely that you won't be able to have an icon though with those characters though. (It's not the first time I've seen this happen.)
    [SIGPIC][/SIGPIC]
  • Completed - Archosaur
    Completed - Archosaur Posts: 44 Arc User
    edited February 2014
    People on the server I play have said they have the same Issue.

    Maybe it's something to do with the server I'm on, idk.
    and yeah.. I'm aware of how long it takes, ^_^ b:chuckle

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