any suggestions?

Untamed_pain - Archosaur
Untamed_pain - Archosaur Posts: 533 Arc User
edited December 2013 in Support Desk
Help_zpsfb7ed203.jpg

I have a old Dell latitude D610. Any idea how to fix it. i get it when i hit start
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Post edited by Untamed_pain - Archosaur on

Comments

  • opkossy
    opkossy Posts: 11,177 Community Moderator
    edited December 2013
    Usually that's because your video driver does not support Direct3D Acceleration.

    It could also be because some texture files are corrupt.

    If you want to provide information, I can help you figure it out.

    I will need a copy of the output from a dxdiag.txt file, and a link to a published Speccy report taken while you are having the issues.
    (Remember to use the [code] tags for the dxdiag info and to remove any trademark characters so it doesn't get cut off.) (CODE tag is the # symbol in the editor.)

    Would be a start.

    Judging by your other thread, I'm assuming it's the Dell you were talking about there. So I'd suggest running through
    I always follow this process...

    1. Close everything.

    2. Disable AV scans

    3. Download manual patch.

    4. Install manual patch.

    5. Restore AV scan.

    6. Reboot.

    If it's an especially large patch, I may verify a couple of times with the AV disabled and reboot again.

    as well. Only replace steps 3/4 with "Verify three times".
    (Insert fancy image here)
    image
  • Untamed_pain - Archosaur
    Untamed_pain - Archosaur Posts: 533 Arc User
    edited December 2013
    ty and i did verify once. Ill have to see about the driver tomorrow after i sleep D:
    untamed_pain demon veno 103-100-101
    SweetAzHoney Sage Cleric 102-currently rebirthing
    xXZoeMarieXx sage seeker 101-currently rebirthing
    StormyRainz Demon Mystic 101 Not rebirth yet
    EsmeStorms Demon wizzy 101 not rebirth yet
    UhitLikaGirl Almost sage barb 100 buffer
    and loads of other alts...
  • Untamed_pain - Archosaur
    Untamed_pain - Archosaur Posts: 533 Arc User
    edited December 2013
    I reallly hate this game atm. My god.

    So it tells me i now need 'packdll.DLL' file. SO i reinstall pwi (did 2 verifys) and so i get on can't do **** with the mouse all it does is put my game to the bottom of the start bar.

    So reboot and says i still need that file and here i am redownloading it again total BSb:cryb:cryb:cryb:cryb:cryb
    untamed_pain demon veno 103-100-101
    SweetAzHoney Sage Cleric 102-currently rebirthing
    xXZoeMarieXx sage seeker 101-currently rebirthing
    StormyRainz Demon Mystic 101 Not rebirth yet
    EsmeStorms Demon wizzy 101 not rebirth yet
    UhitLikaGirl Almost sage barb 100 buffer
    and loads of other alts...
  • SylenThunder - Twilight Temple
    edited December 2013
    I reallly hate this game atm. My god.

    So it tells me i now need 'packdll.DLL' file. SO i reinstall pwi (did 2 verifys) and so i get on can't do **** with the mouse all it does is put my game to the bottom of the start bar.

    So reboot and says i still need that file and here i am redownloading it again total BSb:cryb:cryb:cryb:cryb:cryb
    That definitely sounds like AV software eating/blocking files.
    [SIGPIC][/SIGPIC]
  • Untamed_pain - Archosaur
    Untamed_pain - Archosaur Posts: 533 Arc User
    edited December 2013
    I don't have anti virus software installed just the windows firewall. i can turn off the firewall if that's what needs to be done. But i guarantee no AV it was reformatted the day after pwi expansion and just got net back on this yesterday.

    It has xp on it.
    untamed_pain demon veno 103-100-101
    SweetAzHoney Sage Cleric 102-currently rebirthing
    xXZoeMarieXx sage seeker 101-currently rebirthing
    StormyRainz Demon Mystic 101 Not rebirth yet
    EsmeStorms Demon wizzy 101 not rebirth yet
    UhitLikaGirl Almost sage barb 100 buffer
    and loads of other alts...
  • opkossy
    opkossy Posts: 11,177 Community Moderator
    edited December 2013
    Try the speccy report so Sylen can have a better look through at things.

    Worst case scenario: You have some huge issue that snuck in and he can help you deal with it.

    Best case: There actually is some AV you didn't realize was active and he can direct you towards disabling it.
    (Insert fancy image here)
    image
  • Untamed_pain - Archosaur
    Untamed_pain - Archosaur Posts: 533 Arc User
    edited December 2013
    untamed_pain demon veno 103-100-101
    SweetAzHoney Sage Cleric 102-currently rebirthing
    xXZoeMarieXx sage seeker 101-currently rebirthing
    StormyRainz Demon Mystic 101 Not rebirth yet
    EsmeStorms Demon wizzy 101 not rebirth yet
    UhitLikaGirl Almost sage barb 100 buffer
    and loads of other alts...
  • SylenThunder - Twilight Temple
    edited December 2013
    I only wish a tool like this was more standard. It provides a great wealth of information.

    1. I don't have an appropriately witty comment right now, but it's been a long time since I've seen a system like that one. Pretty sure I've got an old T23 with similar specs in a closet somewhere though. b:chuckle And please don't take that wrong. I had that old T23 running PWI on Linux almost as well as a 786 AMD system with a gig of RAM. It's impressive how well some of that older hardware can hold up. Newer stuff is designed to be thrown away.

    2. Overall, your running tasks and processes looks pretty clean with one exception. Your Wireless controller software sure is bloated. You might see if there's a way to trim that down some. It's been a while since I played with XP though, so some of it may be necessary.

    3. Your video card is showing that it supports DirectX 9.0b, but the client requires 9.0c. While previously, that requirement was really only for the login splash, the latest update may have extended it to the rest of the client. (I haven't really done any testing on the client in a few weeks to be able to say for sure.) I would need the output from a dxdiag log to say more on that though.

    Looking at that system now, and your most recent update about the problem with the files, makes me think of something else.... Hard drive health.
    When was the last time you ran a scan to check for errors or bad sectors, and then ran a defrag? XP and those older drives are notorious for file system issues.
    [SIGPIC][/SIGPIC]
  • Untamed_pain - Archosaur
    Untamed_pain - Archosaur Posts: 533 Arc User
    edited December 2013
    Um, i haven't since i reformatted.

    When my dads friend gets back to me i should be getting a upgraded (still old)a dell 2007 with windows 7 a desktop and hope to hell that doesn't give me hell to. i just wanna play :(

    i never knew directx 9 had a abc to it lol.

    Downloaded directxc or i hope lol. defragging to

    the directx9 i dled was c before so hmm
    untamed_pain demon veno 103-100-101
    SweetAzHoney Sage Cleric 102-currently rebirthing
    xXZoeMarieXx sage seeker 101-currently rebirthing
    StormyRainz Demon Mystic 101 Not rebirth yet
    EsmeStorms Demon wizzy 101 not rebirth yet
    UhitLikaGirl Almost sage barb 100 buffer
    and loads of other alts...
  • Untamed_pain - Archosaur
    Untamed_pain - Archosaur Posts: 533 Arc User
    edited December 2013
    So defragged and rebooted still not fixed.

    Here is the pop up i get...

    Packdll_zpscee70c90.jpg
    untamed_pain demon veno 103-100-101
    SweetAzHoney Sage Cleric 102-currently rebirthing
    xXZoeMarieXx sage seeker 101-currently rebirthing
    StormyRainz Demon Mystic 101 Not rebirth yet
    EsmeStorms Demon wizzy 101 not rebirth yet
    UhitLikaGirl Almost sage barb 100 buffer
    and loads of other alts...
  • SylenThunder - Twilight Temple
    edited December 2013
    Are you starting the client using Launcher.exe or Patcher.exe?

    It should be Patcher.exe

    Also, did you verify the files after the scandisk and defrag?
    [SIGPIC][/SIGPIC]
  • Untamed_pain - Archosaur
    Untamed_pain - Archosaur Posts: 533 Arc User
    edited December 2013
    Launcher...and no i didn't b/c i couldn't lol. that's how i was getting the error D:

    and i swear to god arc hates me lol.

    I had to redownload Arc so now redownloading pwi for the 3rd/4th time today i lost count D:
    untamed_pain demon veno 103-100-101
    SweetAzHoney Sage Cleric 102-currently rebirthing
    xXZoeMarieXx sage seeker 101-currently rebirthing
    StormyRainz Demon Mystic 101 Not rebirth yet
    EsmeStorms Demon wizzy 101 not rebirth yet
    UhitLikaGirl Almost sage barb 100 buffer
    and loads of other alts...
  • Untamed_pain - Archosaur
    Untamed_pain - Archosaur Posts: 533 Arc User
    edited December 2013
    So i get it all downloaded and verify and go to patcher exe well from arc and i get on laggier then hell. anyways im ok for a few mins but i go to UI to fix the settings and it happens all over again i use the mouse and screen goes down to the start bar...

    This is really bs. Arc don't have to be on when the game is right?
    untamed_pain demon veno 103-100-101
    SweetAzHoney Sage Cleric 102-currently rebirthing
    xXZoeMarieXx sage seeker 101-currently rebirthing
    StormyRainz Demon Mystic 101 Not rebirth yet
    EsmeStorms Demon wizzy 101 not rebirth yet
    UhitLikaGirl Almost sage barb 100 buffer
    and loads of other alts...
  • SylenThunder - Twilight Temple
    edited December 2013
    So i get it all downloaded and verify and go to patcher exe well from arc and i get on laggier then hell. anyways im ok for a few mins but i go to UI to fix the settings and it happens all over again i use the mouse and screen goes down to the start bar...

    This is really bs. Arc don't have to be on when the game is right?
    No, it doesn't. At least, not yet.

    When was the last time you played PWI on that system? You may just be at a point where the requirements for the client, have out-paced the capabilities of your system. (At least, for the first message you posted, not for the file error issue.)

    At this point, I would verify three times, back-to-back, reboot, shut down Trillian, MSN Messenger, Skype, the Wifi Software, and anything else that you don't absolutely have to have up to run the system with.
    Then try again. Let me know if you get the first screenshot error, or it you get the corrupt/missing file error.

    In the end though, consider this...
    PWI runs on DirectX 9.0c ~ Your card only supports up to 9.0b
    PWI recommends a Pentium 4 at a minimum ~ Your CPU is a generation prior to that.
    PWI wants to use 1GB of free RAM, but can get by using less ~ Your system only has 512MB, and that doesn't have all of that to spare.

    It's very possible that this may be a path you an no longer go down with that PC because it is so out-dated.
    [SIGPIC][/SIGPIC]
  • Untamed_pain - Archosaur
    Untamed_pain - Archosaur Posts: 533 Arc User
    edited December 2013
    i played everyday up til the update b/c it wouldn't up date. Reformatted then i couldn't get the thing online. i'm a pwi ***** i played thru all the **** ups and all i love it.

    I need wifi to go online o.O that's how i get online. Trillian is what i use for skype b/c skype itselfs gives me issues. i don't use the msn messenger either id just use trillian if i did.

    I do notice when pwi goes into weird mode that shuts it down to the start bar that the start bar can be seen glitching thru the bottom of pwi game. I need to fix that so its not full screen.

    Yes i thought about that to :( i'm still waiting to here from my dads friend. 2007 desktop with windows 7 gotta be better right to play lol.

    EDIT: so i log int o verify and it's back to needed the packdll.DLL file again which means i would have to DL Pwi for a 5th time :(
    untamed_pain demon veno 103-100-101
    SweetAzHoney Sage Cleric 102-currently rebirthing
    xXZoeMarieXx sage seeker 101-currently rebirthing
    StormyRainz Demon Mystic 101 Not rebirth yet
    EsmeStorms Demon wizzy 101 not rebirth yet
    UhitLikaGirl Almost sage barb 100 buffer
    and loads of other alts...
  • SylenThunder - Twilight Temple
    edited December 2013
    i played everyday up til the update b/c it wouldn't up date. Reformatted then i couldn't get the thing online. i'm a pwi ***** i played thru all the **** ups and all i love it.

    I need wifi to go online o.O that's how i get online. Trillian is what i use for skype b/c skype itselfs gives me issues. i don't use the msn messenger either id just use trillian if i did.

    I do notice when pwi goes into weird mode that shuts it down to the start bar that the start bar can be seen glitching thru the bottom of pwi game. I need to fix that so its not full screen.

    Yes i thought about that to :( i'm still waiting to here from my dads friend. 2007 desktop with windows 7 gotta be better right to play lol.

    EDIT: so i log int o verify and it's back to needed the packdll.DLL file again which means i would have to DL Pwi for a 5th time :(
    If you can give me a few hours, I'll just host the file from one of my servers and PM you the link.
    [SIGPIC][/SIGPIC]
  • Untamed_pain - Archosaur
    Untamed_pain - Archosaur Posts: 533 Arc User
    edited December 2013
    Yes i can. i haven't bothered to redl yet again was thinking of another one of pwi games til i could play. do u happen to know if any of them can work with my laptop? LOL.

    it would just be til i can play pwi again i miss it D:

    But i can wait np :)
    untamed_pain demon veno 103-100-101
    SweetAzHoney Sage Cleric 102-currently rebirthing
    xXZoeMarieXx sage seeker 101-currently rebirthing
    StormyRainz Demon Mystic 101 Not rebirth yet
    EsmeStorms Demon wizzy 101 not rebirth yet
    UhitLikaGirl Almost sage barb 100 buffer
    and loads of other alts...
  • Untamed_pain - Archosaur
    Untamed_pain - Archosaur Posts: 533 Arc User
    edited December 2013
    When i get the desktopwhich will hopefully be soon and get it online i'm so gonna send u the speccy for it before i dl the damn game lol.

    b:chuckle
    untamed_pain demon veno 103-100-101
    SweetAzHoney Sage Cleric 102-currently rebirthing
    xXZoeMarieXx sage seeker 101-currently rebirthing
    StormyRainz Demon Mystic 101 Not rebirth yet
    EsmeStorms Demon wizzy 101 not rebirth yet
    UhitLikaGirl Almost sage barb 100 buffer
    and loads of other alts...
  • Peperwolf - Harshlands
    Peperwolf - Harshlands Posts: 7 Arc User
    edited December 2013
    Maybe this will help you b:lipcurl
    http://pwi-forum.perfectworld.com/showthread.php?p=20994991#post20994991
    The only thing is I don't know how get into that DirectX Control Panel on an XP computer b:surrender
    Main - 92 seeker - Guardofgrave
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    This should be sticky | pwi-forum.perfectworld.com/showthread.php?p=20996801#post20996801
    b:victoryb:victoryb:victory
  • Untamed_pain - Archosaur
    Untamed_pain - Archosaur Posts: 533 Arc User
    edited December 2013
    Me either didn't know we had one LOL. But can always look. I'm pretty good with comps just apparently not with fixing my pwi issues :P
    untamed_pain demon veno 103-100-101
    SweetAzHoney Sage Cleric 102-currently rebirthing
    xXZoeMarieXx sage seeker 101-currently rebirthing
    StormyRainz Demon Mystic 101 Not rebirth yet
    EsmeStorms Demon wizzy 101 not rebirth yet
    UhitLikaGirl Almost sage barb 100 buffer
    and loads of other alts...
  • Untamed_pain - Archosaur
    Untamed_pain - Archosaur Posts: 533 Arc User
    edited December 2013
    SO UPDATE

    I tried the thing he said could help, i dl pwi and i verified 3 times and got on for about 5 mins and then back to the same **** of going to the start bar when you click on the mouse. and when it lets me go on it goes in what i call chinese lol. and it says yes or no i always pick yes to go on. So i SS and forgot to save it :P
    untamed_pain demon veno 103-100-101
    SweetAzHoney Sage Cleric 102-currently rebirthing
    xXZoeMarieXx sage seeker 101-currently rebirthing
    StormyRainz Demon Mystic 101 Not rebirth yet
    EsmeStorms Demon wizzy 101 not rebirth yet
    UhitLikaGirl Almost sage barb 100 buffer
    and loads of other alts...
  • SylenThunder - Twilight Temple
    edited December 2013
    SO UPDATE

    I tried the thing he said could help, i dl pwi and i verified 3 times and got on for about 5 mins and then back to the same **** of going to the start bar when you click on the mouse. and when it lets me go on it goes in what i call chinese lol. and it says yes or no i always pick yes to go on. So i SS and forgot to save it :P
    That's an error that basically says it was unable to load the texture file. Usually it will happen when you're loading a new area after teleporting, and most commonly the ground textures aren't loading.

    Common causes are AV software interference, or corrupt texture files.
    [SIGPIC][/SIGPIC]
  • Untamed_pain - Archosaur
    Untamed_pain - Archosaur Posts: 533 Arc User
    edited December 2013
    So basically i'm screwed lol. Cause we covered i have no AV. But i verified 3 times for the files so hmmm any other ideas lol.b:chuckle or is it a lost cause for now

    the few times ive been on for 5 mins i haven't left Arch.
    untamed_pain demon veno 103-100-101
    SweetAzHoney Sage Cleric 102-currently rebirthing
    xXZoeMarieXx sage seeker 101-currently rebirthing
    StormyRainz Demon Mystic 101 Not rebirth yet
    EsmeStorms Demon wizzy 101 not rebirth yet
    UhitLikaGirl Almost sage barb 100 buffer
    and loads of other alts...
  • SylenThunder - Twilight Temple
    edited December 2013
    So basically i'm screwed lol. Cause we covered i have no AV. But i verified 3 times for the files so hmmm any other ideas lol.b:chuckle or is it a lost cause for now

    the few times ive been on for 5 mins i haven't left Arch.
    It's possible that your CPU is just taking too long to load the textures. Try turning the game graphic settings down. In particular, disable landscape, and minimize the draw distance.
    You might try configuring it to use the classic UI also.

    If they're all turned down now, then it's possible that you're just SoL on that hardware.b:sad
    [SIGPIC][/SIGPIC]
  • Untamed_pain - Archosaur
    Untamed_pain - Archosaur Posts: 533 Arc User
    edited December 2013
    Yeah i did that and then right after it messed up to. i can try again sometimes.

    Well, my dad said he might be getting a gamer comp if possible i will be stealing it :P lol. or still the other desktop if he ever gets it. Yes he has friends (rich ones) who give him free comps that still works b:chuckle
    untamed_pain demon veno 103-100-101
    SweetAzHoney Sage Cleric 102-currently rebirthing
    xXZoeMarieXx sage seeker 101-currently rebirthing
    StormyRainz Demon Mystic 101 Not rebirth yet
    EsmeStorms Demon wizzy 101 not rebirth yet
    UhitLikaGirl Almost sage barb 100 buffer
    and loads of other alts...
  • Lesthar - Heavens Tear
    Lesthar - Heavens Tear Posts: 3,045 Arc User
    edited December 2013
    !

    I had the .dll file in my launcher folder. I copied it in my patcher one.
    It worked well since then. I didn't need to reinstall everything.

    Hope it helps.
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  • Untamed_pain - Archosaur
    Untamed_pain - Archosaur Posts: 533 Arc User
    edited December 2013
    that i haven't tried...lol.

    But see idk if its on pwi end or my end that keeps **** up :/

    Can it possible be arc not giving me the so called files. never had a issue before i had to use arc. well if i did i fixed it easy.
    untamed_pain demon veno 103-100-101
    SweetAzHoney Sage Cleric 102-currently rebirthing
    xXZoeMarieXx sage seeker 101-currently rebirthing
    StormyRainz Demon Mystic 101 Not rebirth yet
    EsmeStorms Demon wizzy 101 not rebirth yet
    UhitLikaGirl Almost sage barb 100 buffer
    and loads of other alts...