Unknown error occured - report bugs after update

HoVulpes - Sanctuary
HoVulpes - Sanctuary Posts: 61 Arc User
edited December 2013 in Support Desk
Before New Horizons update my PWI was working just fine. After updating it this happens:

After I click START loading screen appears. When the loading bar is done, and log - in window should pop, PWI crashed instead. White window pops out saying "Unknown error occured" where I can click cancel, or just send report bugs... It's doing it each time I try to start game.

I tried doing system back up. Nothing changed..

Any suggestions? :/
Post edited by HoVulpes - Sanctuary on

Comments

  • opkossy
    opkossy Posts: 11,177 Community Moderator
    edited December 2013
    SylenThunder - Sanctuary wrote: »
    First. Ensure that your client is completely excluded from all security software.
    Second. Verify the files three times back-to-back.
    Third. Reboot the PC.

    If you still have an issue, I will need a copy of the output from a dxdiag.txt file, and a link to a published Speccy report taken while you are having the issues.
    (Remember to use the [code] tags for the dxdiag info and to remove any trademark characters so it doesn't get cut off.) (CODE tag is the # symbol in the editor.)

    Go through this first. If it fails, add in the information requested so that you can be helped properly.
    (Insert fancy image here)
    image
  • HoVulpes - Sanctuary
    HoVulpes - Sanctuary Posts: 61 Arc User
    edited December 2013
    Yay xD completely forgot about VERIFY option. It solved it :)

    Thankies :D

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