Ticket Responce Please

Mr_Lapp - Lost City
Mr_Lapp - Lost City Posts: 110 Arc User
edited December 2013 in General Discussion
I submitted a ticket for a glitch for last monday in tiger event and its been a week now with out a reply. Really would like to have a responce
Post edited by Mr_Lapp - Lost City on

Comments

  • MagicEmpress - Lost City
    MagicEmpress - Lost City Posts: 795 Arc User
    edited December 2013
    What's the glitch? I think you beat me or did i beat you?
    I can't remember... b:bye
  • Sizzer - Raging Tide
    Sizzer - Raging Tide Posts: 2,387 Arc User
    edited December 2013
    Posting the glitch in Q.C section is better option then submitting a ticket.
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  • Ipodlover - Dreamweaver
    Ipodlover - Dreamweaver Posts: 9 Arc User
    edited December 2013
    The GM's don't answer any questions here on the fourms. Try sending another email or keep waiting till they reply back to your ticket.
  • Sizzer - Raging Tide
    Sizzer - Raging Tide Posts: 2,387 Arc User
    edited December 2013
    Most of the buggs,glitches which were raised in Q.C got addressed by Admins/GM. Submitting ticket will just give a auto-reply like we have passed this problem to our developers blah blah blah. b:chuckle
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  • MissCherie - Harshlands
    MissCherie - Harshlands Posts: 468 Arc User
    edited December 2013
    Mr_Lapp - Lost City wrote: »
    I submitted a ticket for a glitch for last monday in tiger event and its been a week now with out a reply. Really would like to have a responce

    Last Monday after the tiger event you did sent a ticket.

    Let's see:

    Tuesday-Wednesday-Thursday-Friday-Today

    Tickets usually take 3-5 open days to be answer.

    I assume you got a auto-reply after you did sent your ticket and if you check on the top it probably says:

    ''Your question has been received. Due to high ticket volumes at this time, we will respond to your question as soon as possible.''

    Normally it take 3-5 days, with that it's more, so please just be patient.
  • Deceptistar - Sanctuary
    Deceptistar - Sanctuary Posts: 10,454 Arc User
    edited December 2013
    you would think someone whos played since 2011 would be bright enough to know the response time of tickets. At best its 3-5 days. At worst if their busy, low priority, or your question is plain re tarded, it'll take near 2 weeks. (altho that is rare)
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  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited December 2013
    Deceptistar - Sanctuary wrote: »
    you would think someone whos played since 2011 would be bright enough to know the response time of tickets. At best its 3-5 days. At worst if their busy, low priority, or your question is plain re tarded, it'll take near 2 weeks. (altho that is rare)
    I had one go 41 days once.

    Finally got a response by spamming the hell out of everywhere and getting myself banned on the forums.

    That was an extreme case though.


    @ the OP....
    You haven't waited 5 days yet.

    If you sent it last Monday, then you start on Tuesday, count Wednesday, skip Thursday, Friday, Saturday. Yesterday counts, so that puts you at 3 days. You've got two more. MINIMUM.

    Because of the holidays, and the other server issues, there is a MUCH LONGER LINE of people that put tickets in before yours that haven't been looked at. So your best bet is going to be 5-7 business days at a minimum for a response.
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  • wiktor99rr
    wiktor99rr Posts: 0 Arc User
    edited December 2013
    The support ticket system is utter ****, sent them a ticket about my account being **** 16 days ago, they just now answered with another crappy auto reply saying ~this

    "change your password"

    and nothing about my case or what they would do, nothing to answer my questions at all.

    The support ticket system takes ages for a reply and when it comes it's in 90% of cases utter ****.

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