Disconnecting constantly.

luceresf
luceresf Posts: 0 Arc User
edited December 2013 in Support Desk
Hey guys well I'm having problems with this game or should I say my connection could be a little off. I log in then about 2 minutes later I disconnect. I been having this issue every since Saturday. I have tried restarting my modem and my laptop but it does not fix it. here is my trace route to the server.

C:\Users\beverly>tracert pwiwest4.perfectworld.com

Tracing route to pwiwest4.perfectworld.com [66.151.133.73]
over a maximum of 30 hops:

1 12 ms 13 ms 11 ms 10.239.0.1
2 18 ms 21 ms 25 ms dtr03oplkal-tge-3-2.oplk.al.charter.com [96.34.7
4.134]
3 13 ms 13 ms 14 ms dtr02alcyal-vln-452.alcy.al.charter.com [96.34.7
9.90]
4 15 ms 14 ms 25 ms dtr01ledsal-vln-451.leds.al.charter.com [96.34.7
9.86]
5 22 ms 13 ms 21 ms crr01ledsal-tge-0-3-0-1.leds.al.charter.com [96.
34.79.66]
6 29 ms 24 ms 34 ms crr01sghlga-bue-200.sghl.ga.charter.com [96.34.7
8.18]
7 30 ms 28 ms 40 ms bbr01atlnga-bue-3.atln.ga.charter.com [96.34.2.7
0]
8 61 ms 60 ms 58 ms bbr01blvlil-bue-5.blvl.il.charter.com [96.34.0.3
7]
9 59 ms 52 ms 50 ms bbr01olvemo-bue-3.olve.mo.charter.com [96.34.0.1
4]
10 70 ms 75 ms 75 ms bbr01dnvrco-bue-1.dnvr.co.charter.com [96.34.0.1
44]
11 104 ms 97 ms 94 ms bbr02snjsca-bue-2.snjs.ca.charter.com [96.34.0.2
]
12 108 ms 97 ms 94 ms prr01snjsca-bue-6.snjs.ca.charter.com [96.34.3.3
]
13 95 ms 95 ms 96 ms equinix-ix.sjc1.us.voxel.net [206.223.116.4]
14 108 ms 92 ms 92 ms 0.te2-1.tsr1.sjc2.us.voxel.net [107.6.91.242]
15 107 ms * 96 ms 107.6.88.114
16 108 ms 107 ms 98 ms border2.t8-1-bbnet2.sje004.pnap.net [66.151.144.
80]
17 96 ms 107 ms 106 ms perfectworld-10.border2.sje004.pnap.net [64.95.1
43.190]
18 95 ms 100 ms 96 ms 66.151.133.73

Trace complete.
Post edited by luceresf on

Comments

  • luceresf
    luceresf Posts: 0 Arc User
    edited December 2013
    Also I'm using windows 8 64 bit My internet service provider is Charter communications and I use the Ethernet.
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited December 2013
    Well, there's a couple of interesting things there.

    You live a lot closer to the server geographically than I do, but your path is completely messed up.

    For me to hit the same server, I only take 12 hops compared to your 18.
    Just to give you an idea of how much different that is, I live in Michigan.

    Here's what my trace looks like. 
    C:\Users\SylenThunder>tracert pwiwest4.perfectworld.com

Tracing route to pwiwest4.perfectworld.com [66.151.133.73]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.15.1
  2     1 ms    <1 ms    <1 ms  192.168.1.254
  3     9 ms     7 ms     8 ms  76-250-208-3.lightspeed.livnmi.sbcglobal.net [76.250.208.3]
  4     *        *        *     Request timed out.
  5     *       30 ms    10 ms  75.26.64.82
  6     *        *        *     Request timed out.
  7    10 ms    12 ms    10 ms  12.83.32.133
  8    68 ms    68 ms    67 ms  gar8.sn1ca.ip.att.net [12.122.85.81]
  9    68 ms    69 ms    68 ms  12.91.70.6
 10    70 ms    70 ms    69 ms  border2.t8-1-bbnet2.sje004.pnap.net [66.151.144.80]
 11    70 ms    70 ms    71 ms  perfectworld-10.border2.sje004.pnap.net [64.95.143.190]
 12    68 ms    70 ms    70 ms  66.151.133.73
Trace complete.
    Now for me, hops 4 and 6 always time out, they don't return ping responses, I've checked.

    You can see though, how much shorter that path is. Yours bounces around a LOT of inner-city router-rings that don't actually go anywhere.

    Basically, your signal leaves your house, goes to your CO, and then bounces around the greater Wichita area for a long while.
    If fact, it doesn't even leave Wichita until after hop 12, and then it goes straight to Jan Jose California. That's just f-ing crazy!

    The short, Charter Communications sucks donkey balls. If you unplug your modem for at least two minutes, it will reset the port on the CO and you may get a better DNS path.

    Personally though, I would recommend using something like DNS Jumper to find a better DNS server to configure your connection to and don't use Charters.
    [SIGPIC][/SIGPIC]
  • luceresf
    luceresf Posts: 0 Arc User
    edited December 2013
    That fixed it b:thanks tyvm.
  • LodeJunior - Archosaur
    LodeJunior - Archosaur Posts: 561 Arc User
    edited December 2013
    Can try using google's public DNS which is easy to remember, 8.8.8.8

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