Final Compensation - For All (12.12.13 UPDATED)

DefenderofDreams wrote: »

UPDATE (11.25.13)

Questions and Answers

What is the punishment for players who blatantly abused the compensation code?

They will be banned.

I heard from Customer Service tickets that you are only banning players who are from Archosaur. Is this true?

No, I was confused about this when I heard about it. The customer service representatives were mis-informed on the punishment issue, and we're making sure everyone is now on the same page. We're banning players who abused the code no matter the server they are from.

What about the "targeted" compensation efforts for Archosaur only? Is that still happening?

Yes. We are getting everything set up now and verifying that it will go smoothly before we start sending in-game items to players on Archosaur. You can expect yours within the week.

Why is it Archosaur only now, and not all servers, as it was initially, when I missed my chance at the code?

First and foremost, Archosaur players were the ones we've wanted to make sure were compensated for the rollback, to the best of our ability. It was because of the rollback that we started focusing on a compensation campaign. We have 5x EXP going on for Archosaur, something we've never done before, as well as 2x EXP/SP/Drops AND Coin for all servers (also new).

Players on Archosaur now have the opportunity to gain more experience, spirit, drops, etc than they could have during the 3 days lost from the rollback, as these modifiers will be lasting into the next month. All servers were included in this decision because we wanted everyone to feel compensated for November's server connectivity issues as a whole.

(The initial compensation code for 5x HyperEXP Stones is now available for everyone: 3HTYJKE)

Following these initial actions, we still thought that for a rollback, our actions were not great enough. Many players lost refinement and thus power during the rollback, and so giving more exp/sp/drops/coins if you play wouldn't resolve their complaint.

Thus we came up with the compensation code that we all now are aware of.
Unfortunately, because of it's abuse we've had to cancel the cross-server compensation and refocus back on the initial goal of compensating Archosaur Rollback players.

Is there anything I can receive right now?

We've re-activated the initial compensation code that gives out 5x Hyper EXP Stones to players. It can be used once per account until NOVEMBER 30th

You can redeem it here once per account until NOVEMBER 30th : 3HTYJKE


There is no shouting with this one...

-DoD

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Mod edit because it appears people refuse to scroll down enough to read:
UPDATE:
We've disabled the code while we investigate the situation of code abuse.
^This is the reason why the code is saying it has expired when you try to enter it!

Hello Perfect World citizens!

We've finalized our compensation efforts for the past month of various issues that have affected many of you this holiday season.

-Redeem the following code to any character on any server for a collection of goodies including bound dragon orbs! The code is redeemable once per account.

6JMMAAB

Code ends on Sunday, November 24th @ 11:59 PM PST

We thank all of you who have stayed with us during these turbulent times, and please continue being awesome!

-PW Team

UPDATE:
We've disabled the code while we investigate the situation of code abuse.

UPDATE (11.22.13):
Here is what I was able to get:

- We will not be rolling back the servers.

- A highly focused and targeted Archosaur-specific compensation effort will be enacted.

- We will be punishing legitimate abusers of the compensation code who received far more than is possible from redemption page lag. We will be doing so in a detailed, focused manner which will make progress on punishments slower but more precise. So do not worry if you are one who got more orbs unintentionally. We do not want to penalize those who did not intend abuse of the system.

Regarding the level of abuse, from the data in front of us, it was not quite as widespread as many believe. It was mostly a few dozen or so who abused the code from means other than lag/timeouts. The perception of it being widespread is due to the unintentional in-game message spam distorting the situation, and nonfactual boasts in the forums or world chat.

This is the reason why there will not be a rollback.

chmarass wrote: »

Got my orbs in mail box thanks pwi. if you wait it will come

DaKaan - Harshlands wrote: »

I rather do this this with my money, than spend it on PWE b:bye

pwi47 wrote: »

ur site siad u can use code again after 10 min is that our bad ?

Skaitavia wrote: »

What I would think is a better solution is to send what the original Dragon Orb code gives to each account that has NOT redeemed it. It's only fair, and I know that you have an easy-to-access log of who redeemed the code, so it's easy for you to sort through that list.

You're sending items to Archosaur players individually, so we also know you have easy access to player account lists, so combining the two, it would only be fair if those that never got a chance to redeem it can get it, and the ones that did redeem it once be left alone, and all the abusers banned. That'll satisfy many people.