Can't open game?

alohadi
alohadi Posts: 0 Arc User
edited September 2013 in Support Desk
When I press the start button, the screen just went black and an error windows popped out that telling me that the program stopped working. My computer is Windows 7 64-bit. Intel core i7-2600 CPU @ 3.40 GHz, 4GB RAM.
this is ss of the window rp7Q3DH.png?1?3236
thanks in advance
Post edited by alohadi on

Comments

  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited September 2013
    Most likely your client files are corrupt because your security software ate it. Going to need details on your system to tell you more. Specifically, a link to a published Speccy report.
    [SIGPIC][/SIGPIC]
  • alohadi
    alohadi Posts: 0 Arc User
    edited September 2013
    SylenThunder - Sanctuary wrote: »
    Most likely your client files are corrupt because your security software ate it. Going to need details on your system to tell you more. Specifically, a link to a published Speccy report.

    http://pastebin.com/ust0jusW (speccy)
    http://pastebin.com/jgE6DGbp (dxdiag)

    so, do I have to reinstall my client?
  • Filfyraen - Morai
    Filfyraen - Morai Posts: 7 Arc User
    edited September 2013
    I take it the updater launches and goes through the motions? If so you could try the verify option if you havn't already
  • Zoldi - Morai
    Zoldi - Morai Posts: 1,595 Arc User
    edited September 2013
    It could also come from the use of another software.

    I can't explain why because I never tried to go further but I have this same error message in some situations. Actually, if teamspeak3 is running on my computer, i can't launch elementclient.exe anymore. However, if I launch PWI first, then I can run TS without any problem.
    ~ Sage Mystic 105-105-105 ~
    ~ Sage Sin 103-103-102 ~
    ~ Sage vita Barb 103-102-101 ~
    ~ Sage BM 102-101 ~ Demon Archer 102 ~
    ~ Sage Cleric 102 ~ Demon Wizard 101 ~
    ~ Sage Seeker 101 ~ Sage Psy 101 ~
    ~ Sage Heavy Veno 101 ~ Demon Storm 9X ~ Dusk 6x ~
    Started playing this game in 2007 on Oracle (PW-MY) : Demon MG 101 - Sage EP 99 - WF 89
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited September 2013
    alohadi wrote: »
    http://pastebin.com/ust0jusW (speccy)
    http://pastebin.com/jgE6DGbp (dxdiag)

    so, do I have to reinstall my client?
    okay, Speccy analysis... (in the future, please paste the link to a published report, it is much less stressful on the eyes.)

    1. You have both Windows Defender and Avast installed and running AND Avast is disabled, but Defender is not. Big mistake. Disable Windows Defender, turn on Avast, and Exclude your client directory and .exe files properly.

    2. Kill PunkBuster. It just eats resources and causes random problems with other software.

    3. Rainmeter eats resources as well. I quit using it because of issues it created when running some games. You merely need to shut it off when playing though.

    4. TuneUp Utilities, while it worked great for Windows XP, I have repeatedly seen it cause more problems than it's fixed in Vista and Win7, to the point of bringing an entire system to a crashing halt because of the corrupted it created in the registry. I recommend against using this software.

    5. You are way behind on Updates. There have been several performance improvement updates and loads more security and stability updates since July.

    6. Your video display drivers are a few years out of date. Go to the Intel website and get current drivers.

    After you have fixed all of that, ensure that you are running the Patcher or elementclient as administrator. (Change it in the shortcut properties, do not set any other compatibility settings.) Then you will need to verify the files three times back-to-back and reboot the computer afterwards.
    [SIGPIC][/SIGPIC]
  • alohadi
    alohadi Posts: 0 Arc User
    edited September 2013
    Filfyraen - Morai wrote: »
    I take it the updater launches and goes through the motions? If so you could try the verify option if you havn't already

    I've already tried it, but it still doesn't work.
    Zoldi - Morai wrote: »
    It could also come from the use of another software.

    I can't explain why because I never tried to go further but I have this same error message in some situations. Actually, if teamspeak3 is running on my computer, i can't launch elementclient.exe anymore. However, if I launch PWI first, then I can run TS without any problem.

    I've tried it too. I killed all processes in task manager(except the windows'), but I still can't open the game.
  • Filfyraen - Morai
    Filfyraen - Morai Posts: 7 Arc User
    edited September 2013
    In which case I suspect that there is some corrupted data does the view problem details or debug options provide any output?
  • alohadi
    alohadi Posts: 0 Arc User
    edited September 2013
    SylenThunder - Sanctuary wrote: »
    okay, Speccy analysis... (in the future, please paste the link to a published report, it is much less stressful on the eyes.)

    1. You have both Windows Defender and Avast installed and running AND Avast is disabled, but Defender is not. Big mistake. Disable Windows Defender, turn on Avast, and Exclude your client directory and .exe files properly.

    2. Kill PunkBuster. It just eats resources and causes random problems with other software.

    3. Rainmeter eats resources as well. I quit using it because of issues it created when running some games. You merely need to shut it off when playing though.

    4. TuneUp Utilities, while it worked great for Windows XP, I have repeatedly seen it cause more problems than it's fixed in Vista and Win7, to the point of bringing an entire system to a crashing halt because of the corrupted it created in the registry. I recommend against using this software.

    5. You are way behind on Updates. There have been several performance improvement updates and loads more security and stability updates since July.

    6. Your video display drivers are a few years out of date. Go to the Intel website and get current drivers.

    After you have fixed all of that, ensure that you are running the Patcher or elementclient as administrator. (Change it in the shortcut properties, do not set any other compatibility settings.) Then you will need to verify the files three times back-to-back and reboot the computer afterwards.

    sorry for that, I thought you need the text file.
    I've followed your advice (except the punkbuster one, I can't find it) but it still doesn't work.
    Did I do something wrong? http://speccy.piriform.com/results/405XkTGCtp7vFrjsQh4ssnG
    Filfyraen - Morai wrote: »
    In which case I suspect that there is some corrupted data does the view problem details or debug options provide any output?

    this is the problem details 
    Problem signature:
  Problem Event Name:	BEX
  Application Name:	elementclient.exe
  Application Version:	0.0.0.0
  Application Timestamp:	516d0182
  Fault Module Name:	StackHash_2264
  Fault Module Version:	0.0.0.0
  Fault Module Timestamp:	00000000
  Exception Offset:	7570c9f5
  Exception Code:	c0000005
  Exception Data:	00000008
  OS Version:	6.1.7601.2.1.0.256.1
  Locale ID:	1033
  Additional Information 1:	2264
  Additional Information 2:	2264db07e74365624c50317d7b856ae9
  Additional Information 3:	875f
  Additional Information 4:	875fa2ef9d2bdca96466e8af55d1ae6e

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    the debug option just opens visual studio just in time debugger. I don't know what to do with it..

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