Support History / Answering Tickets

ChCherry - Archosaur
ChCherry - Archosaur Posts: 4 Arc User
edited September 2013 in Support Desk
Hi. I've recently sent a ticket about a problem i had. They sent me an answer saying what i should give information about. The answer came via mail. If i answer the mail through my mail does it gets answered?
And if i need to answer through Ticket History when i try to open that page i get a message saying "There has been an error with your request."
Since it's an important ticket i need to get an answer. Please help. Thank you
Post edited by ChCherry - Archosaur on

Comments

  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited September 2013
    Clear your cache or try a different browser. You should reply on the ticketing page. If it's not loading then there's something in your browser preventing it. It's most likely cached data.
    [SIGPIC][/SIGPIC]
  • ChCherry - Archosaur
    ChCherry - Archosaur Posts: 4 Arc User
    edited September 2013
    Did both... None worked. I replied through e-mail tho i dont think they'll respond and i still cant reach the support page
  • UnCoeurMort - Archosaur
    UnCoeurMort - Archosaur Posts: 1 Arc User
    edited September 2013
    the site haveing some problems but gms are fixing it if you did send a ticket they will respond to you as fast as they can

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