Ticket System - Heeelp :c

katsuyutsunade100
katsuyutsunade100 Posts: 4 Arc User
edited September 2013 in Support Desk
Hey ppl, i know imma idiot :c

But i've a question;
When i wrote a Ticket and get the answer:

" In order to change your account's registered email address, we will need to confirm the following pieces of information:
PWE registered Account Name:
PWE forum Nickname:
PWE registered Full Name (First, Last):
PWE Account's Current Registered Email Address:
PWE registered Date of Birth:
PWE registered Country:
PWE registered SECRET QUESTION AND ANSWER:
Your current IP address (go to www.whatismyipaddress.com to get this):
PWE registered Email address you want it changed to: "


Should i just Update the actuall Ticket and answer the questions or
should i write a new Ticket with the Text + Answers ?

(Sry for my bad engl.)

pls help me i'm confused foxy alone
Post edited by katsuyutsunade100 on

Comments

  • Zheii - Archosaur
    Zheii - Archosaur Posts: 2,732 Arc User
    edited August 2013
    So just reply to their response to your ticket with all of the relevant information.
    -Don't bother sending in a New Ticket, Respond to your current on-going set of Tickets.
    [SIGPIC][/SIGPIC]
    Queen of Silly, circa 2014, as conferred by the late great Proski Wallace.
  • manouzu
    manouzu Posts: 4 Arc User
    edited August 2013
    Just to say that i recieved this ticket last week and just update the ticket and 2 days after i have my password's account changed. , i think i answerd some question wrong...so br carefull
  • katsuyutsunade100
    katsuyutsunade100 Posts: 4 Arc User
    edited August 2013
    manouzu wrote: »
    Just to say that i recieved this ticket last week and just update the ticket and 2 days after i have my password's account changed. , i think i answerd some question wrong...so br carefull

    u mean they change the password for safety or they misunderstood ur ticket? o.o


    & thanks for answers b:cute
  • manouzu
    manouzu Posts: 4 Arc User
    edited August 2013
    Think they changed for my ''own safety''
  • katsuyutsunade100
    katsuyutsunade100 Posts: 4 Arc User
    edited August 2013
    uh, my actual email were **** so i cant login there anymore.
    and i wouldn't see my new password cuz they send it via mail, right?

    **** b:cry i just want my lil veno back :C
  • manouzu
    manouzu Posts: 4 Arc User
    edited August 2013
    What i Am trying to say is be carefull when answeeing the questions they have sent because i answerd one wrong and they changed my password dont know why, because i was trying to change my e-mail that o dont have access anymore as well
  • katsuyutsunade100
    katsuyutsunade100 Posts: 4 Arc User
    edited August 2013
    i think i answered a question wrong cuz my acc is very old :x
    maybe i forgot smthing.. ye but thx :((
  • xushiro
    xushiro Posts: 1 Arc User
    edited September 2013
    poor manouzu b:shocked i will be carefull too
  • WorryEasykil - Dreamweaver
    WorryEasykil - Dreamweaver Posts: 179 Arc User
    edited September 2013
    katsuyutsunade100 wrote: »
    i think i answered a question wrong cuz my acc is very old :x
    maybe i forgot smthing.. ye but thx :((


    They change the password automatically when they change the email associated with the account. When you open the login page, click on the forgot/recover password link and they should send you an email to your new email account that will allow you to reset your password

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