Press start button nothing happen

HarpRipper - Archosaur
HarpRipper - Archosaur Posts: 12 Arc User
edited June 2013 in Support Desk
I have been updating the patch 719-729 from the last maintenance, and now when I press Start button... nothing happen!! I have been searching in the forum and some people says that i have to update my drivers, other that i have to update internet explorer and flash, and i did all of this, but still happening... this is really annoying and I need your help.

If someone can tell me which drivers I have to update it will be awesome.
My PC system is:

[php]
System Information
Time of this report: 6/19/2013, 22:36:15
Machine name: HARP-HP
Operating System: Windows 7 Home Basic 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Hewlett-Packard
System Model: 120-1026la
BIOS: BIOS Date: 07/26/11 10:23:51 Ver: 04.06.04
Processor: Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
Memory: 4096MB RAM
Available OS Memory: 4008MB RAM
Page File: 2387MB used, 5627MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0102&SUBSYS_2AC5103C&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: HP Omni / Pro
Monitor Id: HWP4218
Native Mode: 1600 x 900(p) (60.000Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd3 2,igd10umd32,igd10umd32
Driver File Version: 9.17.0010.3062 (English)
Driver Version: 9.17.10.3062
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/8/2013 19:10:16, 12615680 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4242-11CF-7A78-CF0AB7C2C435}
Vendor ID: 0x8086
Device ID: 0x0102
SubSys ID: 0x2AC5103C
Revision ID: 0x0009
Driver Strong Name: oem128.inf:Intel.Mfg.NTamd64:iSNBD0:9.17.10.3062:p ci\ven_8086&dev_0102
Rank Of Driver: 00E02001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Sound Devices
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_103C2AC5& REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6387 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/7/2011 22:46:58, 2890984 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Sound Capture Devices
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6387 (English)
Driver Attributes: Final Retail
Date and Size: 6/7/2011 22:46:58, 2890984 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

DirectInput Devices
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Teclado
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: HP USB Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0461, 0x4DD7
FF Driver: n/a

Device Name: HP USB Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0461, 0x4DD7
FF Driver: n/a

Device Name: HP USB Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0461, 0x4DD7
FF Driver: n/a

Device Name: PTK-440
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x056A, 0x00B8
FF Driver: n/a

Device Name: Wacom Virtual Hid Driver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x056A, 0x1001
FF Driver: n/a

Device Name: Wacom Virtual Hid Driver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x056A, 0x1001
FF Driver: n/a

Device Name: Wacom Virtual Hid Driver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x056A, 0x1001
FF Driver: n/a

Poll w/ Interrupt: No[/PHP]
Post edited by HarpRipper - Archosaur on

Comments

  • SylenThunder - Twilight Temple
    edited June 2013
    Just FYI... Blue on a dark background is hard for some of us old fogies to read.

    I believe that there is a newer display driver for your card that was released last month. Check the AMD/ATI website for details.

    Aside from that, it looks fine. There's a lot of detail missing from the bottom though, and I'd need a link to a published Speccy report to go into further detail on your drivers and give you tips on how to get more power from your system, or to analyze any software conflicts.
    [SIGPIC][/SIGPIC]
  • HarpRipper - Archosaur
    HarpRipper - Archosaur Posts: 12 Arc User
    edited June 2013
    Just FYI... Blue on a dark background is hard for some of us old fogies to read.

    I believe that there is a newer display driver for your card that was released last month. Check the AMD/ATI website for details.

    Aside from that, it looks fine. There's a lot of detail missing from the bottom though, and I'd need a link to a published Speccy report to go into further detail on your drivers and give you tips on how to get more power from your system, or to analyze any software conflicts.

    weird because i have been searching and i cant find mine. My device is 0x8086 - 0x102 PCI but AMD cant find my driver...
  • SylenThunder - Twilight Temple
    edited June 2013
    weird because i have been searching and i cant find mine. My device is 0x8086 - 0x102 PCI but AMD cant find my driver...
    Are you using the auto-search tool?
    [SIGPIC][/SIGPIC]
  • Trimee - Sanctuary
    Trimee - Sanctuary Posts: 7 Arc User
    edited June 2013
    same thing pressed start button nothing happens
  • HarpRipper - Archosaur
    HarpRipper - Archosaur Posts: 12 Arc User
    edited June 2013
    Are you using the auto-search tool?

    Both, auto-search and by myself
  • ladysweet
    ladysweet Posts: 0 Arc User
    edited June 2013
    Same here.. clicked start button n nothing. After a few minutes it just disappears. PWI Buggy today? b:chuckle
  • RoyalMist - Sanctuary
    RoyalMist - Sanctuary Posts: 26 Arc User
    edited June 2013
    not sure if its just today's bug but i have the same problem, verified the game 3 times already, nothing wrong. I saw on someone's post that the only solution is to uninstall and download / install PWI again via Arc... Not sure if i like that, since Arc got issues on its own. I sent a ticket in, still waiting on answers, till then, no PWI :(
  • SylenThunder - Twilight Temple
    edited June 2013
    not sure if its just today's bug but i have the same problem, verified the game 3 times already, nothing wrong. I saw on someone's post that the only solution is to uninstall and download / install PWI again via Arc... Not sure if i like that, since Arc got issues on its own. I sent a ticket in, still waiting on answers, till then, no PWI :(
    You can re-install without ARC, you'll just have to manually patch from 699 to current.
    ...
    This link will take you to the classic Pando downloader, and let you get the newest client without LYNC.

    Click Here for the torrent. (I have verified this seed. It is the official 699 release. I will update with a new torrent once I have a solid link to a newer version)
    [SIGPIC][/SIGPIC]
  • Farnstoll - Dreamweaver
    Farnstoll - Dreamweaver Posts: 19 Arc User
    edited June 2013
    weird because i have been searching and i cant find mine. My device is 0x8086 - 0x102 PCI but AMD cant find my driver...

    FYI, the PCI vendor id 0x8086 is Intel, not AMD. And 0x8086:0x0102 is a Intel HD Graphics 2000. It's just like your system info says. Not sure why you think it should have anything to do with AMD (the company).
  • Nariin - Dreamweaver
    Nariin - Dreamweaver Posts: 890 Arc User
    edited June 2013
    You can re-install without ARC, you'll just have to manually patch from 699 to current.

    I did that, but it didn't fix it. DLing with Arch now, I'm curious if it's any different.
    [SIGPIC][/SIGPIC]
    ~-~-~-~-~-~-~-~-~-~-~-~~-~-~-~-~-~-~-~-~-~-~-~~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~
    Want a custom faction/fav icon? Look no further! Visit my 👿 Icon Repository in the Fanatics Forum.
    ~-~-~-~-~-~-~-~-~-~-~-~~-~-~-~-~-~-~-~-~-~-~-~~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~
    ^ but please, for the love of god, read the first page before making requests (UPDATED)
  • SylenThunder - Twilight Temple
    edited June 2013
    FYI, the PCI vendor id 0x8086 is Intel, not AMD. And 0x8086:0x0102 is a Intel HD Graphics 2000. It's just like your system info says. Not sure why you think it should have anything to do with AMD (the company).
    Because I mistakenly said AMD/ATI in my previous response. Which is mostly a result of analizing SO many system specs this past week or so, (you wouldn't believe the number of PM's I get), and the fact that the OP decided to use stupid colors in his post that gave me a headache trying to read.
    I did that, but it didn't fix it. DLing with Arch now, I'm curious if it's any different.
    As near I can tell, the only difference is that one way, you have ARC and it likes to use system resources.
    [SIGPIC][/SIGPIC]
  • HarpRipper - Archosaur
    HarpRipper - Archosaur Posts: 12 Arc User
    edited June 2013
    Because I mistakenly said AMD/ATI in my previous response. Which is mostly a result of analizing SO many system specs this past week or so, (you wouldn't believe the number of PM's I get), and the fact that the OP decided to use stupid colors in his post that gave me a headache trying to read.

    As near I can tell, the only difference is that one way, you have ARC and it likes to use system resources.

    well when i posted the info automatically went to color and didnt know how to put it in normal font... sorry about that, but what i did was select the text, or copy the text to a txt archive.
    Anyway im done with this, ill wait till wednesday and see if with the maintenance we can enter again...
  • Nariin - Dreamweaver
    Nariin - Dreamweaver Posts: 890 Arc User
    edited June 2013

    As near I can tell, the only difference is that one way, you have ARC and it likes to use system resources.

    I assumed so... but I've tried everything else already.
    [SIGPIC][/SIGPIC]
    ~-~-~-~-~-~-~-~-~-~-~-~~-~-~-~-~-~-~-~-~-~-~-~~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~
    Want a custom faction/fav icon? Look no further! Visit my 👿 Icon Repository in the Fanatics Forum.
    ~-~-~-~-~-~-~-~-~-~-~-~~-~-~-~-~-~-~-~-~-~-~-~~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~
    ^ but please, for the love of god, read the first page before making requests (UPDATED)
  • goldar
    goldar Posts: 0 Arc User
    edited June 2013
    FYI, the PCI vendor id 0x8086 is Intel, not AMD. And 0x8086:0x0102 is a Intel HD Graphics 2000. It's just like your system info says. Not sure why you think it should have anything to do with AMD (the company).

    I think that Intel HD Graphics 2000 is not a game graphics Card it is used in office computer
  • Nariin - Dreamweaver
    Nariin - Dreamweaver Posts: 890 Arc User
    edited June 2013

    As near I can tell, the only difference is that one way, you have ARC and it likes to use system resources.


    Works, but now I'm scared to get rid of arc :P
    [SIGPIC][/SIGPIC]
    ~-~-~-~-~-~-~-~-~-~-~-~~-~-~-~-~-~-~-~-~-~-~-~~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~
    Want a custom faction/fav icon? Look no further! Visit my 👿 Icon Repository in the Fanatics Forum.
    ~-~-~-~-~-~-~-~-~-~-~-~~-~-~-~-~-~-~-~-~-~-~-~~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~
    ^ but please, for the love of god, read the first page before making requests (UPDATED)
  • Sizzer - Raging Tide
    Sizzer - Raging Tide Posts: 2,387 Arc User
    edited June 2013
    Few days ago just tried ARC after i didn't liked it at all i just went on to uninstall ARC, but it just didn't uninstalled itself but removed PWI also without giving any warning or notification. b:shutup
    [SIGPIC][/SIGPIC]
    Dream a dream of a life so new, One brimming with potential,
    Of starting again, leaving all behind, Only happiness is essential. b:victory
    Thanks Silvy for the siggy, You are the best ! b:kiss