Need Tipps to get **** Account back...

spoonweg
spoonweg Posts: 23 Arc User
edited December 2012 in Support Desk
Hi all,
a Friend of me has lost 3 Accounts he played since Years.
Another "Friend" of him answered all Security Questions and changed his Password and Email.

He wrote the Support a Ticket, but they dont want to help him!
They told him that his "Friend" played over a Year in the Back with his Accounts and now he changed the Passwords.
Since he played such a long Time, his IP is logged very often...so the Support say the **** Accounts belong to the Hacker.

I cant understand why they Act so stupid!
He wrote from the Mail Account were the Accounts are registered first, know Password, Security Answers and send a Copie of his ID Cart.

But the Support wont help him and unbelivable, they told him the "Hacker" has made the Accounts.

Any one has any Kind of Info what my Friend can do or has experience in such a Case ?
Should he Contact frankieraye from this Board by PM ?

Thanks every one for helping !
Post edited by spoonweg on

Comments

  • Xx_BeLLa_xX - Harshlands
    Xx_BeLLa_xX - Harshlands Posts: 7,231 Arc User
    edited December 2012
    spoonweg wrote: »

    Any one has any Kind of Info what my Friend can do or has experience in such a Case ?
    Should he Contact frankieraye from this Board by PM ?

    Frankie don't work for PWI anymore since a while...

    The support have access to who connect the account and all info, so if they say the ''hacker'' IP is the one that created it, than I guess they know what they speaking about.

    So no there's nothing to do really.

    And my own opinion, if we suppose that it's really your ''friend'' account, than he shouldn't have share account and give his info (and come tell me he didn't) and now he pay the price. Next he should keep his info for him if he don't want problems.
    [SIGPIC][/SIGPIC]

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  • Allisandre - Sanctuary
    Allisandre - Sanctuary Posts: 1,452 Arc User
    edited December 2012
    Sounds like it was "****" by a friend or relative, if it was at all. (Which is the most common, and isn't hacking.)

    Have your "friend" change all his passwords on his accounts AND on his e-mails. The the "hacker" cannot log in or change the password. It's simple as pie.
    Take the time to look for your answer before you post like an idiot.

    There are two kinds of people in this world...
    There are those who panic,
    And then there is us.
    ~ Sarah Jane Smith
  • spoonweg
    spoonweg Posts: 23 Arc User
    edited December 2012
    Thanks for your Answer, dont know before that franky has left :(

    They told him that the "Hacker" is the owner of the Account, because he logged into the Game since a Year and so his IP is shown often in the Logs.
    Seams they dont know actual the original Mail Adress or any other Kind of the first registration...

    I wrote him some Minutes ago, he should tell the Support that he bought Zen and send his Bank Account Data to proofe.
    Maybe that helps.

    Hes, its his Fault.
    He start playing Raiderz and give his "Friend" the Account Data, since he wanted to use the Toons for buffing.

    I also send him this Thread, maybe he can explain that all a bit closer.
  • spoonweg
    spoonweg Posts: 23 Arc User
    edited December 2012
    Allisandre - Sanctuary wrote: »
    Sounds like it was "****" by a friend or relative, if it was at all. (Which is the most common, and isn't hacking.)

    Have your "friend" change all his passwords on his accounts AND on his e-mails. The the "hacker" cannot log in or change the password. It's simple as pie.

    Yes, for that i wrote "hacker" between "
    Its his Fault since he thrusted the so called "Friend".

    The "Friend" changed some Days ago the Password and the Email Adress in the Account.
    The Support act not serious on this i think...

    Since the Owner wrote from the Email the Accounts were registered first and also send a Copy of his ID Card.
    I hope they can see who bought Zen with this Account, so he can maybe proofe with his Bank Data that he is the original Owner.

    So i started this Thread in hope some other User had maybe the same Situation before and can give some Hints on what to do now.
    Hope my Friend will write here too and can explain that a bit closer.
  • spoonweg
    spoonweg Posts: 23 Arc User
    edited December 2012
    Update: Thanks to every one from the Support or Staff who had read this.
    As i hear Today from my Friend, they changed Yesterday his Accounts to his new Email and now he had all Chars back.

    Im sure he never give again some Infos to some one other.
  • y4kuzi
    y4kuzi Posts: 234 Arc User
    edited December 2012
    spoonweg wrote: »
    I cant understand why they Act so stupid!
    I know you can't.

    Your 'friend' is the one giving away his account info, and PWI support is acting stupid.
    Thought so too.


    Also;
    http://www.grammarbook.com/punctuation/capital.asp
    please read, for the love of God.
  • Grausherra - Lost City
    Grausherra - Lost City Posts: 19 Arc User
    edited December 2012
    Then someone close this please.. it seems the problem is solved .

    b:bye
  • Sizzer - Raging Tide
    Sizzer - Raging Tide Posts: 2,387 Arc User
    edited December 2012
    You should be a MoD who only closes threads b:laughb:chuckle
    [SIGPIC][/SIGPIC]
    Dream a dream of a life so new, One brimming with potential,
    Of starting again, leaving all behind, Only happiness is essential. b:victory
    Thanks Silvy for the siggy, You are the best ! b:kiss
  • ovenusarmanio
    ovenusarmanio Posts: 6,695 Community Moderator
    edited December 2012
    spoonweg wrote: »
    Update: Thanks to every one from the Support or Staff who had read this.
    As i hear Today from my Friend, they changed Yesterday his Accounts to his new Email and now he had all Chars back.

    Im sure he never give again some Infos to some one other.

    I'm glad your friend got everything sorted out. Since this is resolved, there is no reason to leave it open so I'm gonna close this.

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