Cant connect to west servers

yoshilady
yoshilady Posts: 0 Arc User
edited December 2012 in Support Desk
:/ Was only able to once then it wouldnt connect anymore. It counts. At the begining on the splash page it says once: download from another server, then it says it is updated? I dont know if this is the problem I can connect to the rest , but not any of the west servers.

any help would be appreciated
Post edited by yoshilady on

Comments

  • Sizzer - Raging Tide
    Sizzer - Raging Tide Posts: 2,387 Arc User
    edited December 2012
    'Verify' the installation files through the launcher. This will fix any missing/corrupt files. You may need to do this multiple times.You can check to make sure ports 29000-30000 are open. Check to make sure there are not a lot of other programs and processes running in the background as well. You can just try disabling other running programs.

    At your own risk, you may have to disable your antivirus, firewall, and other security software temporarily while you download, install, update, login to, and play the game. Sometimes the security software will block it or throttle it, no matter what you try or even if you try to add exceptions for the game files in your security software.
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  • assistantscott
    assistantscott Posts: 0 Arc User
    edited December 2012
    It's the same for me, only West US servers are down. I can get on East US or Europe, yay, but all my characters are on Archasaur. .x.
  • hapighost
    hapighost Posts: 0 Arc User
    edited December 2012
    I am getting the same problem with west servers and I verified my installation files probably 200 times and I still can't get anything on the West please help me
  • assistantscott
    assistantscott Posts: 0 Arc User
    edited December 2012
    Are they down for maintenance or something? When you're in the game it's all "server will shut down in ___ time" but this is my first time logging in today, so if they're already down how would you know?

    Seems it's happening to everybody though so it must not be my computer/whatever.

    It said "New update available" (insert heavy sigh here) so I updated it, then all US West servers say "--" under ping/population/etc. Can still use Europe/US West though.
  • Morvatiaz - Archosaur
    Morvatiaz - Archosaur Posts: 40 Arc User
    edited December 2012
    The West coast servers are yet to come back up from scheduled server maint. all other servers had problems as well but PWE got EU servers up and then East servers up. Now we are just waiting on west coast servers to come up
  • assistantscott
    assistantscott Posts: 0 Arc User
    edited December 2012
    Morvatiaz - Archosaur wrote: »
    The West coast servers are yet to come back up from scheduled server maint. all other servers had problems as well but PWE got EU servers up and then East servers up. Now we are just waiting on west coast servers to come up

    I thought it was something like that. They need to have a "this server is currently down for maintenance" note like other games do, for those of us who missed the in-game announcement. c:
  • Morvatiaz - Archosaur
    Morvatiaz - Archosaur Posts: 40 Arc User
    edited December 2012
    assistantscott wrote: »
    I thought it was something like that. They need to have a "this server is currently down for maintenance" note like other games do, for those of us who missed the in-game announcement. c:

    They have a thread dedicated to the current maintenance right here http://pwi-forum.perfectworld.com/showthread.php?t=1534431
    They always post a thread about maint under general discussion the morning before the maint. But the west coast servers have almost been down 4 hours longer than was scheduled.
  • assistantscott
    assistantscott Posts: 0 Arc User
    edited December 2012
    Morvatiaz - Archosaur wrote: »
    They have a thread dedicated to the current maintenance right here http://pwi-forum.perfectworld.com/showthread.php?t=1534431
    They always post a thread about maint under general discussion the morning before the maint. But the west coast servers have almost been down 4 hours longer than was scheduled.


    So I can subscribe to that thread and if the servers are wonky when I log in, I just check that thread's first post to see if any maintenance was scheduled that day? c:

    Thank you.

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