Cannot connect to server/disconnected from server

When I updated to Sirens, everything was fine. But TODAY, I started having problem with the ping. I've gotten up to 1473ms and I've NEVER been that high, even in Archosaur! And I wasn't even IN Archosaur! I was in Hidden Orchid! >< The highest I've gotten in Archosaur is about 600 - 700ms....

TR_James - Heavens Tear wrote: »

When I updated to Sirens, everything was fine. But TODAY, I started having problem with the ping. I've gotten up to 1473ms and I've NEVER been that high, even in Archosaur! And I wasn't even IN Archosaur! I was in Hidden Orchid! >< The highest I've gotten in Archosaur is about 600 - 700ms....

naughita wrote: »

Ok guys 11 dcs in 30 mins, Seriously this is and issure fix it already, has been like this since update, Have redownloaded the game from scatch three times and it does not fix the problem. I did not have these problems before update. Having pings at login at 21k is not normal and even when the ping is normal i get completely dced from the game.

With lagg issues it could be your ISP or PWI's ISP best way to get it fix is by submitting a ticket.

swtface wrote: »

since the updated i have been getting these mgs everyday when i try to log in my acct to play. i have disabled the firewall and antivirus on my computer, i have restarted, re-installed and pretty much left my pc open to any and every trojan and disease just to make this damn game play. I dont have a cheap pc so i dont know y this is happening. I decided to turn back on my anitvirus and firewalls since the problem was not being solved and to my surprise a mgs window popped up saying u have 17 quarantine files and all of them were from pwi files(patcher, packdll and etc.)b:angry this doesnt make any sense. I remember this happening on the last update but not to this degree. Pwi makes hella money selling us all these fashions and mounts the least they could do is get the update right so this **** wouldnt happen

Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

Example: C:\Perfect World Entertainment\Perfect World Entertainment

You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

In addition you can run traceroute to PWI servers and check why your ping is high.


1) In Vista/7, click on the Windows icon/Start > click on Search > type in "cmd"
2) On this screen type in (exactly as it is typed here): tracert pwieast2.perfectworld.com (You can also use any of the IP addresses to our servers listed below. Try several.)
Please note there is a space between "tracert" and "pwieast2.perfectworld.com"
3) Wait for the traceroute to complete.
4) Right Click on the window
5) Select the "Select all" option
6) Hit "Enter"
7) You will now be able to paste the text into your reply.

Heaven's Tear (PVE) pwigc4.perfectworld.com
29000:64.74.134.61
29000:64.74.134.62
29000:64.74.134.63
29000:64.74.134.64
29000:64.74.134.38
29000:64.74.134.39
29000:64.74.134.59
29000:64.74.134.60

Hope it helps you !

i cannot connect at all, game was working fine a day ago and now it is NOT working.

I do not understand I only recently installed this game about 2 day ago, why this game not working?

everytime I try log in it hang for 20ish second then tells me cannot connect, only been doing this today.

FatherTed - Dreamweaver wrote: »

Servers are down for maint. Should be back up reasonably soon.

oh thank goodness... thought someone was wrong with my game..

genotypist wrote: »

Hi, everyone.
Servers are open!

Cheers,
Genotype

Try now ? Good Luck !I can login and play so u should be able to b:victory

another one here being DC all the time i have done all the fixes and still dcing

Download Speed: 5764 kbps (720.5 KB/sec transfer rate)
Upload Speed: 247 kbps (30.9 KB/sec transfer rate)
Here's the traceroute:
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Owner>tracert pwieast2.perfectworld.com

Tracing route to pwieast2.perfectworld.com
over a maximum of 30 hops:

1 616 ms 385 ms 308 ms
2 214 ms 210 ms 252 ms
3 300 ms 401 ms 426 ms

4 390 ms 325 ms 268 ms te-8-1-ur01.verandah.fl.naples.comcast.net [68.8
5.238.18]
5 313 ms 287 ms 263 ms te-0-3-0-3-ar03.bonitasprngs.fl.naples.comcast.n
et [68.85.238.22]
6 395 ms 215 ms 259 ms te-0-2-0-1-cr01.seattle.wa.ibone.comcast.net [68
.86.94.89]
7 340 ms 381 ms 261 ms pos-0-2-0-0-pe01.nota.fl.ibone.comcast.net [68.8
6.87.158]
8 160 ms 188 ms 240 ms 66.208.233.18
9 289 ms 325 ms 287 ms xe-10-0-0.nyc32.ip4.tinet.net [89.149.181.178]
10 379 ms 252 ms 390 ms internap-gw.ip4.tinet.net [216.221.159.206]
11 313 ms 344 ms 374 ms border1.pc1-bbnet1.nyj001.pnap.net [216.52.95.9]

12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Owner>

I don't think the numbers are too great...but the lag hasn't been bad enough to dc me or anything. Since I re-installed the game, my game's settings were changed, moved them to how they were before the re-installment and still skill lagging. I still think that maybe it's that the three .exe files are missing. I looked for them where they usually were before the re-installation and they're not there. I'm not quite sure how to get them back.. Oh and also, the ping isn't just in Arch, it's everywhere.

As this thread is pretty much what I'm experiencing since the expansion update and the fact that it's still pretty current, I'll post my whinging in here b:pleased

Before the expansion, average ping was around 200. Since the expansion, average ping is around 560+ (and by + we're talking gets so bad I DC and the DC happens around once every 10-15 minutes). We've contacted the ISP and it's not their end. We've been running every test we can think of for the past week to try and figure out why the game hates me so much and fix it. Unless someone can suggest something that gets this working again, I'm afraid the game is pretty unplayable so I'll have to leave it at that b:surrender

Speed Result (from UK -> NY):
Download Speed: 6843 kbps (855.4 KB/sec transfer rate)
Upload Speed: 227 kbps (28.4 KB/sec transfer rate)

Tracing route to pwieast2.perfectworld.com [74.201.183.26]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * 157 ms lns14.inx.dsl.enta.net [188.39.1.14]
3 140 ms 162 ms 160 ms gi1-4.inx.dist.dsl.enta.net [188.39.1.13]
4 96 ms 11 ms 16 ms te2-2.interxion.dsl.enta.net [78.33.141.89]
5 11 ms 12 ms 11 ms te2-3.interxion.core.enta.net [87.127.236.209]
6 147 ms 71 ms 73 ms Vlan512.icore1.LDN-London.as6453.net [195.219.83
.9]
7 145 ms 99 ms 57 ms ldn-b5-link.telia.net [213.248.74.1]
8 * 163 ms 232 ms ldn-bb1-link.telia.net [80.91.247.91]
9 * 183 ms 294 ms nyk-bb1-link.telia.net [213.155.135.69]
10 231 ms 249 ms * nyk-b6-link.telia.net [213.155.133.11]
11 * 240 ms 175 ms internap-ic-150761-nyk-b5.c.telia.net [213.248.8
1.150]
12 156 ms 84 ms 130 ms border1.pc1-bbnet1.nyj001.pnap.net [216.52.95.9]

13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Thanks!

I verified the files this morning and then logged on. The lag seemed to still be there..then like 30 minutes later, I was getting around 300 ping, then a few minutes later it was down to 90s-200s. It's been like that all day. My lag was just gone somehow..I guess it probably was my internet connection. I was just worried that those .exe files might've had something to do with it, but guess not.