virus

Yullaire - Sanctuary
Yullaire - Sanctuary Posts: 3 Arc User
edited November 2012 in Support Desk
Threat: TROJ_GEN.R47Z4KN
Source: Threat
Affected Files: C:\Perfect World Entertainment\Perfec

HELP ME!!!!
Post edited by Yullaire - Sanctuary on

Comments

  • Sizzer - Raging Tide
    Sizzer - Raging Tide Posts: 2,387 Arc User
    edited November 2012
    Most likely a false positive, which can happen after a major update because so many files are changed. Your security software can get all distraught over it. You can either add the game folder and .exe files within to your exceptions lists, or temporarily fully disable your security software while updating until you login successfully.

    There is usually pwprotector.exe, launcher.exe, elementclient.exe, I think. Plus, if the direct download has Pando Media Booster, it runs as PMB.exe (which you can uninstall AFTER you have installed the game).

    False positives can happen after EVERY update, and often do. Some existing files change, and new ones added or replaced. Some security software does not like this.

    PWE would not be doing very good business by having tens of millions of players with viruses put on their systems by there games.

    You may have to be on a Windows Admin account, or have Run as Admin access to be able to download, install, update, and run the game. If on Windows Vista or 7, you may have to change the level of your UAC settings or turn them off temporarily.

    You can try adding the game folder/files to your exceptions list in your antivirus and firewall software. Please go through this thread for more instructions ---> http://pwi-forum.perfectworld.com/showpost.php?p=850742&postcount=18

    At your own risk, you may have to disable your antivirus, firewall, and other security software temporarily while you download, install, update, login to, and play the game. Sometimes the security software will block it or throttle it, no matter what you try or even if you try to add exceptions for the game files in your security software.
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  • Yullaire - Sanctuary
    Yullaire - Sanctuary Posts: 3 Arc User
    edited November 2012
    thank you b:pleased

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