Problem with UPDATE?

Trival - Lothranis
Trival - Lothranis Posts: 15 Arc User
edited October 2012 in Support Desk
Well...as title,im getting trouble with the UPDATE.
Today,when i tried to log in it said me " Your current client version is low. Please exit and update". So i closed PWI and pressed on UPDATE.Nothing..it didnt update ! And now cant log in and play D:

Waiting for answer wich can help me :c
Post edited by Trival - Lothranis on

Comments

  • Mor_Toran - Sanctuary
    Mor_Toran - Sanctuary Posts: 457 Arc User
    edited October 2012
    Run as administrator.

    Also, make sure the client directory is excluded from virus scanner.
    "No matter how subtle the wizard, a knife between the shoulder blades will seriously cramp his style." - Steven Brust, Yendi

    [SIGPIC][/SIGPIC]
    Yeah, I'm that good. b:chuckle
  • Trival - Lothranis
    Trival - Lothranis Posts: 15 Arc User
    edited October 2012
    Well,tried to run as administrator but same,it didnt work.
    And i got avast...im not good with these things XD
    Can u try eplain me how to ? D;
  • Sizzer - Raging Tide
    Sizzer - Raging Tide Posts: 2,387 Arc User
    edited October 2012
    Submit your problem here http://www.avast.com/support and they will tell how to add game files and folders to exception lists.
    You may need to add exceptions for the following programs:

    elementclient.exe (the main game)
    pwprotector.exe (the onscreen keyboard on the login screen)
    patcher.exe (the game patcher)
    launcher.exe (the game start-up menu)

    Temporarily disabling (please note that you do this AT YOUR OWN RISK) your antivirus software long enough to get the game installed and playing, then re-enabling your antivirus software.

    For more information Use Search,Knowledge Base & Customer Support Team
    [SIGPIC][/SIGPIC]
    Dream a dream of a life so new, One brimming with potential,
    Of starting again, leaving all behind, Only happiness is essential. b:victory
    Thanks Silvy for the siggy, You are the best ! b:kiss
  • Mor_Toran - Sanctuary
    Mor_Toran - Sanctuary Posts: 457 Arc User
    edited October 2012
    Or, you could go to Avast.com, get in the Support section, and read the Knowledgebase area for the instructions on how to do it. They even provide a video for those who are especially dense.

    The only hard part is knowing how to do research. Submitting a ticket is not necessary.
    "No matter how subtle the wizard, a knife between the shoulder blades will seriously cramp his style." - Steven Brust, Yendi

    [SIGPIC][/SIGPIC]
    Yeah, I'm that good. b:chuckle

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