PWI/PWE Problems with Accounts - UNFAIRNESS

Winddagger - Harshlands · October 2012

Really don't care if this is at the right spot or not but this is a technical issue.

Issue has been sent as following.
1) A ticket regarding an fellow persons account has been submitted but, as a response misinformation has been given and information of the general account has been changed.
2) EMAIL from PWE gave the user the specific notion of "USER NAME and PASS" only, the same EMAIL ACCOUNT that has been used daily and used prior to this point was Mysteriously Altered.
3) The Characters on The account in a specific Server under the EXACT name, were all misplaced, and or deleted and replaced with a LV 2 Character.
4) A Different USER ID that was Given, FROM PWE itself to the SAME email that was used for the ORIGINAL ACCOUNT
5) IT HAS NOT BEEN 24 Hours Since the Information to be relayed to the SYSTEM, it is impossible for Characters to be deleted Right away without 7 days Prior To the access of the account
6) The User of this ACCOUNT logged Prior to this Message, 11-12 hours ago. How can An information such as an account be drastically changed quickly?
7)No Information of BANN or ACCOUNT Change HAS BEEN SENT TO THE EMAIL!
8) When Logging on to this supposed Account, that is NOW registered to the Email, It PROVES that the system is now either messed up or corrupt

* THIS USER ALSO SPENDS MONEY ON THE GAME

NOTE: You can Not Delete AN ACCOUNT, without Prior Consent, YOU can not delete An Account without Both Parties at Agreement, You can not Delete An account without the Player Breaching TOS, You can not Delete an ACCOUNT Without ANY PROOF or Randomly Choosing.

These Are Rights to Services, Players Pay Money to you, you uphold services to them.
Think about it, legally This is a Breach of Service

PLEASE NOTE:

The ENTIRE ACCOUNT has been ALTERED, The Person CAN NOT even Summit a Ticket to PWE on any forum of Communication.

They Can not log in, nor defend them selves against such actions.

If by any chance an account was 1) banned for no reason, and no justification of response was sent to the user of the account in email , the entertainment board of committee must take actions and correct this mistake in general.
2) When this techincal issue is sent, no information was relaid, thus TOS was breached not by the player but by provider.

Changuita - Harshlands · October 2012

That's really messed up, shouldn't the tech support fix problems and not make them worse?

RedWoodred - Harshlands · October 2012

This is ridiculous. How can an account be banned without a reason?
Sounds like the GMs deleted the account themselves, without relaying any info to the user. Sounds like a mistake on PWE's fault. It needs to be corrected immediately, and this person is a daily player and spends a lot of money on the game.

Fix it.

tomeboy · October 2012

yes and that is my acount that i sbend more that 6k $ on sence i started playing PWI so think of the money i lost in that.....

THANK YOU

kandania

Winddagger - Harshlands · October 2012

THIS IS THE TOS:

You may be required to create an account (an "Account") to access our Games and certain features and functions or our Service. You must be 13 years of age or older to create an Account. If you are 13 or over, but are under the age of 18, we require that you review these Terms with your parents or guardian to ensure they read and agree to them. If you are the parent of guardian of a user of our website and you have questions about this website or these terms, please contact us at tos@perfectworldinc.com.

By creating an Account or otherwise using the Service, you represent that you are at least age 18 and agree to these Terms, or that you are over 13 years of age and your parents or legal guardian have read and agreed to these Terms, and you understand and agree that we are relying upon that representation in allowing you to use the Service. Only one person may use an Account.

Notwithstanding the above, certain portions of our Website and some of our games may contain mature contents not suitable for anyone younger than 18 years of age. We will require that you confirm that you are 18 years of age or older to access such content. If you enter any portion of the Website which is intended for or is marked for mature audiences only, you are certifying that you are at least 18 years old or the applicable age of majority in the jurisdiction in which you reside and have the legal right to access such content. We shall not be responsible in any way for your failure to accurately confirm your age per the terms hereunder.

When creating an Account and a user identity ("User ID") you agree to (i) provide true, accurate, current and complete information as requested in the required fields (the "Account Information") and (ii) promptly maintain and update such User ID and your Account Information to keep it true, accurate, current and complete.

You, as creator of your Account and User ID, are solely responsible for your User ID . PWE will not tolerate offensive or obscene User IDs. If a User ID violates any part of these terms, we may immediately, temporarily, or permanently ban such a User ID, with or without notice. (NO OFFENSIVE ID WAS PLACED)

PWE is not responsible for any misuse of your Account or your User ID, you agree to accept all risks of unauthorized access to your Account and to hold PWE and its affiliates harmless from and against any improper use of your Account or your User ID, including, but not limited to, improper use by someone to whom you revealed your password. (No other person is Able to use)

Please note that, you are responsible for maintaining the confidentiality and security of your User ID and password, and you agree to notify us if your password is lost, stolen, or disclosed to an unauthorized third party, or otherwise may have been compromised. You are solely responsible for all activities and transactions that occur under your Account, and PWE is not responsible for any unauthorized use of your account, including without limitation in the event that your password is stolen or revealed to a third party. You agree to immediately notify us of any unauthorized use of your Account or any other breach of security in relation to the Website, the Service or our Games known to you. PWE provides you with choice to change your password in order to safeguard your Account. (NO INFORMATION WAS SENT)

Your Account may be deactivated if you do not use your Account within twelve months after the date that it was created or for any continuous period of twelve months after creation. (IT WAS USED THIS MORNING)

If you do not use your Account for twelve or more months, it may be removed and deleted by the Website administrator at their sole discretion. We will endeavor to use reasonable efforts to notify you by e-mail before we delete your Account, unless we are deleting your User ID for a violation of these terms or discontinuation of the Service. However, we will not be liable in any manner for any failure to give notice. If you advise us within five days of the notice that you want to keep your Account active, we will not delete it.

If you do not so notify us, your Account may be permanently deleted, along with your User ID, records, ranks and service information. Please note that regardless of any notice, PWE reserves the right to discontinue the Service or to terminate or suspend your account at any time in its sole discretion for any reason, or for no reason.

IT STATES IN YOUR TOS, you have to Notify so The Player Can Agree TO Either Save the Account.

=================

Really, Look at your TOS

Xx_BeLLa_xX - Harshlands · October 2012

It got banned or deleted? They are allowed to ban account for no reason and it's in the TOS, i don't think they do, but they can.

Winddagger - Harshlands · October 2012

Xx_BeLLa_xX - Harshlands wrote: »

It got banned or deleted? They are allowed to ban account for no reason and it's in the TOS, i don't think they do, but they can.

Deleted AND NOT BANNED. All Information HAVE been Deleted

Xx_BeLLa_xX - Harshlands · October 2012

Winddagger - Harshlands wrote: »

Deleted AND NOT BANNED. All Information HAVE been Deleted

She say on a other post that the chars got deleted and that now she got a lvl 2 char, tbh seems like she is someone that shared her account and got ****/deleted by the person with who she shared.

A account name cannot be changed as far as i know and the way she say she still can access the account and there's a lvl 2 char.

I wish her good luck, but something really look like that wasn't a simple ****, but something else.

tomeboy wrote: »

Dear GM,

i got my account deleted and replaced with another info and all the char's i have got deleted and replaced with lvl2 on the same server.

now all the info i try to retreave dont belong to my email account so please i would love to know whats going on.

the maine Char on that acount is called kandania lvl 101 Cleric on harshlands.

THANK YOU

kpu · October 2012

this is the account i have right now and it hase nothing to do with me only the email belonges to me all the other info is not mine.

i have been playing on my account this morning so there is no way in the world that i could delete and replace all the info and my ZEN history and great lvl 2 char on a full list char in less than 16 hours.

so if you can read this GM could you inform me what is going on ????

please

Thank You

kpu · October 2012

even the Forum name is not mine ........ my forum name is kandania as my main char on the game on harshlands server

Dawnx_ - Harshlands · October 2012

http://core.perfectworld.com/u/kandania Are you sure you aren't using the wrong login info?

tomeboy · October 2012

Dear Sir,

it have been 4 weeks sence this issue happend and i didnt get any thing fixed yet knowing the fact that was a data problem from your side .......

would you please solve this issue asap, or as by law i have the right to come and clame every thng i invested in this game.

please do your best to work this out asap i really love to play this game and dont want to resolve it legaly.

Thank You

your's

KANDANIA

VenusArmani - Dreamweaver · October 2012

Submit a ticket and don't send in more than one as it bumps you to the back of the line. Also are you sure you have the right server selected, I still see the character on your core.

Winddagger - Harshlands · October 2012

VenusArmani - Dreamweaver wrote: »

Submit a ticket and don't send in more than one as it bumps you to the back of the line. Also are you sure you have the right server selected, I still see the character on your core.

Please keep in mind that information stated are now determined by GMS, Yes His character is there, secondly he is not a "noob" and he placed his information there in the first place.

Data is corrupted and missing from GMS end

~Tickets have been sent, but no proper response has been given

Zecna - Harshlands · October 2012

its still crashed?

PWI/PWE Problems with Accounts - UNFAIRNESS

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