Can't get past the start button.

Posts: 10 Arc User
edited September 2012 in Support Desk
I downloaded PWI and can't get the game to start. I've followed all the instructions, or think I have at least. I installed it several times over, cause I figured maybe i downloaded it wrong. I've also gone through the long process of having the launcher verify all the files. I always end up getting the same error message whenever i hit the start button on the launcher. I have no idea what the error message says, it's some strange symbols I have never seen before. Please helpb:surrender
Post edited by Eternal_Soul - Harshlands on

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Comments

  • edited October 2011
    Without system specs or a dxdiag I can't be 100% certain.....

    But the most common issue, (as we see a post on this nearly every day, search function FTW), is because your driver for your video card does not support Direct3D Acceleration.

    This is very common on a fresh install of Windows, and also when you let Windows install updates automatically and it installs a video driver.

    The solution, (as has been stated in this forum numerous times in hundreds of threads that can be found using the search function), is to download the latest video driver for your video card direct from the manufacturer and perform a clean install. (If you had posted system specs I could link you straight to the file that you need and could even give you install instructions. You can still just search the forum for that info as it has also been posted several times by myself and others multiple times a week.)

    Not just to rag on you Eternal_Soul, but really guys, this is for everyone, use the search function. 90% of the questions asked in this forum have either been answered hundreds of time already in intricate detail, or are even stickied. If you have something new, give us something to work with. Don't ask a question without giving us some information on your computer.
    [SIGPIC][/SIGPIC]
  • Posts: 1 Arc User
    edited September 2012
    Please help. If the problem is a driver update, please post link because I have no clue.
    Thank you for your time and consideration.

    System Information
    Time of this report: 9/29/2012, 18:50:14
    Machine name: LOGAN-PC
    Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: Latitude E5510
    BIOS: Default System BIOS
    Processor: Intel(R) Core(TM) i5 CPU M 450 @ 2.40GHz (4 CPUs), ~2.4GHz
    Memory: 4096MB RAM
    Available OS Memory: 3510MB RAM
    Page File: 1283MB used, 5734MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: Intel(R) HD Graphics
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics (Core i5)
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_04281028&REV_02
    Display Memory: 1562 MB
    Dedicated Memory: 64 MB
    Shared Memory: 1498 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: LGD024B
    Native Mode: 1366 x 768(p) (59.960Hz)
    Output Type: Internal
    Driver Name: igdumdx32.dll,igd10umd32.dll
    Driver File Version: 8.15.0010.2418 (English)
    Driver Version: 8.15.10.2418
    DDI Version: 10
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 6/10/2011 18:08:14, 577024 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-4306-11CF-EA7A-2224A2C2C535}
    Vendor ID: 0x8086
    Device ID: 0x0046
    SubSys ID: 0x04281028
    Revision ID: 0x0002
    Driver Strong Name: oem8.inf:Intel.Mfg.NT.6.1:iILKM0:8.15.10.2418:pci\ven_8086&dev_0046&subsys_04281028
    Rank Of Driver: 00E60001
    Video Accel:
    Deinterlace Caps: n/a
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Not Available
    D3D Status: Enabled
    AGP Status: Not Available

    Sound Devices
    Description: Speakers / Headphones (IDT High Definition Audio CODEC)
    Default Sound Playback: Yes
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_10280428&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: stwrt.sys
    Driver Version: 6.10.6292.0000 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 7/22/2010 02:19:24, 431616 bytes
    Other Files:
    Driver Provider: IDT
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Independent (R.T.C.) Headphones (IDT High Definition Audio CODEC)
    Default Sound Playback: No
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_10280428&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: stwrt.sys
    Driver Version: 6.10.6292.0000 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 7/22/2010 02:19:24, 431616 bytes
    Other Files:
    Driver Provider: IDT
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Sound Capture Devices
    Description: Internal Mic (IDT High Definition Audio CODEC)
    Default Sound Capture: Yes
    Default Voice Capture: No
    Driver Name: stwrt.sys
    Driver Version: 6.10.6292.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 7/22/2010 02:19:24, 431616 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    Description: Microphone / Line In (IDT High Definition Audio CODEC)
    Default Sound Capture: No
    Default Voice Capture: Yes
    Driver Name: stwrt.sys
    Driver Version: 6.10.6292.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 7/22/2010 02:19:24, 431616 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    Description: Dock Mic (IDT High Definition Audio CODEC)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: stwrt.sys
    Driver Version: 6.10.6292.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 7/22/2010 02:19:24, 431616 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    Description: Rec. Playback (IDT High Definition Audio CODEC)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: stwrt.sys
    Driver Version: 6.10.6292.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 7/22/2010 02:19:24, 431616 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    DirectInput Devices
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Poll w/ Interrupt: No

    USB Devices
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x3B34
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    | Driver: usbhub.sys, 11/20/2010 06:01:09, 258560 bytes
    | Driver: usbd.sys, 7/13/2009 19:51:05, 5888 bytes
    |
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x0020
    | | Location: Port_#0001.Hub_#0002
    | | Matching Device ID: usb\class_09
    | | Service: usbhub
    | | Driver: usbhub.sys, 11/20/2010 06:01:09, 258560 bytes

    Gameport Devices

    PS/2 Devices
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    | Driver: i8042prt.sys, 7/13/2009 19:11:24, 80896 bytes
    | Driver: kbdclass.sys, 7/13/2009 21:20:36, 42576 bytes
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: i8042prt.sys, 7/13/2009 19:11:24, 80896 bytes
    | Driver: kbdclass.sys, 7/13/2009 21:20:36, 42576 bytes
    |
    + Dell Touchpad
    | Matching Device ID: acpi\dll0428
    | Upper Filters: ApfiltrService
    | Service: i8042prt
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 11/20/2010 08:30:12, 53120 bytes
    | Driver: sermouse.sys, 7/13/2009 19:45:08, 19968 bytes
    | Driver: mouclass.sys, 7/13/2009 21:20:44, 41552 bytes

    Disk & DVD/CD-ROM Drives
    Drive: C:
    Free Space: 166.8 GB
    Total Space: 238.4 GB
    File System: NTFS
    Model: WDC WD2500BEKT-75A25T0 ATA Device

    Drive: D:
    Model: PLDS DVD+-RW DS-8A5SH ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 04:38:10, 108544 bytes

    System Devices
    Name: QuickPath Architecture System Address Decoder - 2D01
    Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_80868086&REV_02\3&4F11E61&0&01
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_04281028&REV_05\3&11583659&0&D8
    Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 05:59:29, 108544 bytes

    Name: Intel(R) Turbo Boost Technology Driver
    Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_04281028&REV_05\3&11583659&0&FE
    Driver: C:\Windows\system32\DRIVERS\Impcd.sys, 1.02.0000.1002 (English), 2/26/2010 23:31:24, 132480 bytes

    Name: QuickPath Architecture Generic Non-core Registers - 2C62
    Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_80868086&REV_02\3&4F11E61&0&00
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 6 - 3B4C
    Device ID: PCI\VEN_8086&DEV_3B4C&SUBSYS_04281028&REV_05\3&11583659&0&E5
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 08:30:06, 153984 bytes

    Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
    Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_04281028&REV_05\3&11583659&0&FB
    Driver: n/a

    Name: Intel(R) 82801 PCI Bridge - 2448
    Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_04281028&REV_A5\3&11583659&0&F0
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 08:30:06, 153984 bytes

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 4 - 3B48
    Device ID: PCI\VEN_8086&DEV_3B48&SUBSYS_04281028&REV_05\3&11583659&0&E3
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 08:30:06, 153984 bytes

    Name: Intel(R) 5 Series/3400 Series Chipset Family 4 Port SATA AHCI Controller - 3B29
    Device ID: PCI\VEN_8086&DEV_3B29&SUBSYS_04281028&REV_05\3&11583659&0&FA
    Driver: C:\Windows\system32\DRIVERS\msahci.sys, 6.01.7601.17514 (English), 11/20/2010 08:30:01, 28032 bytes
    Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/13/2009 21:19:03, 42560 bytes
    Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/13/2009 21:26:15, 21584 bytes
    Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.17514 (English), 11/20/2010 08:29:12, 132992 bytes

    Name: Intel(R) HD Graphics
    Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_04281028&REV_02\3&11583659&0&10
    Driver: C:\Windows\system32\DRIVERS\igdkmd32.sys, 8.15.0010.2418 (English), 6/10/2011 18:11:14, 10788352 bytes
    Driver: C:\Windows\system32\igdumd32.dll, 8.15.0010.2418 (English), 6/10/2011 18:11:12, 6310400 bytes
    Driver: C:\Windows\system32\igfxcmrt32.dll, 1.00.0000.1009 (English), 6/10/2011 17:36:36, 159744 bytes
    Driver: C:\Windows\system32\IccLibDll.dll, 6/10/2011 17:36:36, 94208 bytes
    Driver: C:\Windows\system32\igkrng575.bin, 6/10/2011 18:09:18, 867020 bytes
    Driver: C:\Windows\system32\igcompkrng575.bin, 6/10/2011 18:09:28, 128204 bytes
    Driver: C:\Windows\system32\igfcg575m.bin, 6/10/2011 18:09:20, 105608 bytes
    Driver: C:\Windows\system32\iglhxs32.vp, 6/10/2011 18:37:22, 76028 bytes
    Driver: C:\Windows\system32\iglhxo32.vp, 6/10/2011 17:36:36, 58683 bytes
    Driver: C:\Windows\system32\iglhxc32.vp, 6/10/2011 17:36:36, 59244 bytes
    Driver: C:\Windows\system32\iglhxg32.vp, 6/10/2011 17:36:36, 59020 bytes
    Driver: C:\Windows\system32\iglhxa32.vp, 6/10/2011 17:36:36, 1074 bytes
    Driver: C:\Windows\system32\iglhxa32.cpa, 6/10/2011 17:36:36, 1921265 bytes
    Driver: C:\Windows\system32\iglhcp32.dll, 2.00.0002.0001 (English), 6/10/2011 17:36:36, 98304 bytes
    Driver: C:\Windows\system32\iglhsip32.dll, 2.00.0002.0001 (English), 6/10/2011 17:36:36, 376832 bytes
    Driver: C:\Windows\system32\hccutils.dll, 8.15.0010.2418 (English), 6/10/2011 17:38:52, 96256 bytes
    Driver: C:\Windows\system32\igfxsrvc.dll, 8.15.0010.2418 (English), 6/10/2011 17:39:18, 57856 bytes
    Driver: C:\Windows\system32\igfxsrvc.exe, 8.15.0010.2418 (English), 6/28/2011 08:23:28, 267544 bytes
    Driver: C:\Windows\system32\igfxpph.dll, 8.15.0010.2418 (English), 6/10/2011 17:39:40, 306176 bytes
    Driver: C:\Windows\system32\igfxcpl.cpl, 8.15.0010.2418 (English), 6/10/2011 17:39:28, 120320 bytes
    Driver: C:\Windows\system32\igfxdev.dll, 8.15.0010.2418 (English), 6/10/2011 17:38:40, 293888 bytes
    Driver: C:\Windows\system32\igfxdo.dll, 8.15.0010.2418 (English), 6/10/2011 17:38:58, 130048 bytes
    Driver: C:\Windows\system32\igfxtray.exe, 8.15.0010.2418 (English), 6/28/2011 08:23:32, 142616 bytes
    Driver: C:\Windows\system32\hkcmd.exe, 8.15.0010.2418 (English), 6/28/2011 08:23:18, 177432 bytes
    Driver: C:\Windows\system32\igfxress.dll, 8.15.0010.2418 (English), 6/10/2011 17:38:14, 9030656 bytes
    Driver: C:\Windows\system32\igfxpers.exe, 8.15.0010.2418 (English), 6/28/2011 08:23:26, 176408 bytes
    Driver: C:\Windows\system32\igfxTMM.dll, 8.15.0010.2418 (English), 6/10/2011 17:39:58, 260608 bytes
    Driver: C:\Windows\system32\TVWSetup.exe, 1.00.0001.0000 (English), 6/28/2011 08:23:36, 8198936 bytes
    Driver: C:\Windows\system32\gfxSrvc.dll, 8.15.0010.2418 (English), 6/10/2011 17:38:42, 146944 bytes
    Driver: C:\Windows\system32\GfxUI.exe, 8.15.0010.2418 (English), 6/28/2011 08:23:14, 4699416 bytes
    Driver: C:\Windows\system32\GfxUI.exe.config, 6/10/2011 17:36:54, 151 bytes
    Driver: C:\Windows\system32\IGFXDEVLib.dll, 1.00.0000.0000 (Invariant Language), 6/10/2011 17:38:40, 4096 bytes
    Driver: C:\Windows\system32\igfxext.exe, 8.15.0010.2418 (English), 6/28/2011 08:23:20, 187672 bytes
    Driver: C:\Windows\system32\igfxexps.dll, 8.15.0010.2418 (English), 6/10/2011 17:39:30, 24576 bytes
    Driver: C:\Windows\system32\igfxrchs.lrc, 8.15.0010.2418 (English), 6/10/2011 17:42:14, 280576 bytes
    Driver: C:\Windows\system32\igfxrcht.lrc, 8.15.0010.2418 (English), 6/10/2011 17:42:14, 280576 bytes
    Driver: C:\Windows\system32\igfxrdeu.lrc, 8.15.0010.2418 (English), 6/10/2011 17:42:18, 284672 bytes
    Driver: C:\Windows\system32\igfxrenu.lrc, 8.15.0010.2418 (English), 6/10/2011 17:38:14, 283648 bytes
    Driver: C:\Windows\system32\igfxresn.lrc, 8.15.0010.2418 (English), 6/10/2011 17:42:26, 285184 bytes
    Driver: C:\Windows\system32\igfxrfra.lrc, 8.15.0010.2418 (English), 6/10/2011 17:42:18, 285184 bytes
    Driver: C:\Windows\system32\igfxrita.lrc, 8.15.0010.2418 (English), 6/10/2011 17:42:22, 284672 bytes
    Driver: C:\Windows\system32\igfxrjpn.lrc, 8.15.0010.2418 (English), 6/10/2011 17:42:22, 281600 bytes
    Driver: C:\Windows\system32\igfxrkor.lrc, 8.15.0010.2418 (English), 6/10/2011 17:42:22, 281088 bytes
    Driver: C:\Windows\system32\igfxrptb.lrc, 8.15.0010.2418 (English), 6/10/2011 17:42:24, 284160 bytes
    Driver: C:\Windows\system32\Gfxres.ar-SA.resources, 6/10/2011 17:42:34, 156057 bytes
    Driver: C:\Windows\system32\Gfxres.cs-CZ.resources, 6/10/2011 17:42:34, 133246 bytes
    Driver: C:\Windows\system32\Gfxres.da-DK.resources, 6/10/2011 17:42:36, 128407 bytes
    Driver: C:\Windows\system32\Gfxres.de-DE.resources, 6/10/2011 17:42:36, 137705 bytes
    Driver: C:\Windows\system32\Gfxres.el-GR.resources, 6/10/2011 17:42:38, 197902 bytes
    Driver: C:\Windows\system32\Gfxres.es-ES.resources, 6/10/2011 17:42:40, 137506 bytes
    Driver: C:\Windows\system32\Gfxres.en-US.resources, 6/10/2011 17:42:12, 123921 bytes
    Driver: C:\Windows\system32\Gfxres.fi-FI.resources, 6/10/2011 17:42:40, 132752 bytes
    Driver: C:\Windows\system32\Gfxres.fr-FR.resources, 6/10/2011 17:42:42, 135519 bytes
    Driver: C:\Windows\system32\Gfxres.he-IL.resources, 6/10/2011 17:42:44, 148846 bytes
    Driver: C:\Windows\system32\Gfxres.hr-HR.resources, 6/10/2011 17:43:08, 131705 bytes
    Driver: C:\Windows\system32\Gfxres.hu-HU.resources, 6/10/2011 17:42:44, 134238 bytes
    Driver: C:\Windows\system32\Gfxres.it-IT.resources, 6/10/2011 17:42:46, 140077 bytes
    Driver: C:\Windows\system32\Gfxres.ja-JP.resources, 6/10/2011 17:42:48, 152994 bytes
    Driver: C:\Windows\system32\Gfxres.ko-KR.resources, 6/10/2011 17:42:48, 138572 bytes
    Driver: C:\Windows\system32\Gfxres.nb-NO.resources, 6/10/2011 17:42:50, 128667 bytes
    Driver: C:\Windows\system32\Gfxres.nl-NL.resources, 6/10/2011 17:42:52, 134272 bytes
    Driver: C:\Windows\system32\Gfxres.pl-PL.resources, 6/10/2011 17:42:54, 133014 bytes
    Driver: C:\Windows\system32\Gfxres.pt-BR.resources, 6/10/2011 17:42:54, 134686 bytes
    Driver: C:\Windows\system32\Gfxres.pt-PT.resources, 6/10/2011 17:42:56, 133548 bytes
    Driver: C:\Windows\system32\Gfxres.ro-RO.resources, 6/10/2011 17:43:10, 136449 bytes
    Driver: C:\Windows\system32\Gfxres.ru-RU.resources, 6/10/2011 17:42:58, 182514 bytes
    Driver: C:\Windows\system32\Gfxres.sk-SK.resources, 6/10/2011 17:42:58, 132650 bytes
    Driver: C:\Windows\system32\Gfxres.sl-SI.resources, 6/10/2011 17:43:00, 128863 bytes
    Driver: C:\Windows\system32\Gfxres.sv-SE.resources, 6/10/2011 17:43:02, 133706 bytes
    Driver: C:\Windows\system32\Gfxres.th-TH.resources, 6/10/2011 17:43:02, 211082 bytes
    Driver: C:\Windows\system32\Gfxres.tr-TR.resources, 6/10/2011 17:43:04, 135222 bytes
    Driver: C:\Windows\system32\Gfxres.zh-CN.resources, 6/10/2011 17:43:06, 116233 bytes
    Driver: C:\Windows\system32\Gfxres.zh-TW.resources, 6/10/2011 17:43:06, 117522 bytes
    Driver: C:\Windows\system32\ig4icd32.dll, 6/10/2011 17:49:34, 13906944 bytes
    Driver: C:\Windows\system32\igd10umd32.dll, 8.15.0010.2418 (English), 6/10/2011 18:00:44, 12315136 bytes
    Driver: C:\Windows\system32\d3dx10_40.dll, 9.24.0950.2656 (English), 6/10/2011 17:36:36, 452440 bytes
    Driver: C:\Windows\system32\igdumdx32.dll, 8.15.0010.2418 (English), 6/10/2011 18:08:14, 577024 bytes
    Driver: C:\Windows\system32\igfxCoIn_v2418.dll, 1.02.0030.0000 (English), 6/10/2011 18:19:40, 81920 bytes

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 3 - 3B46
    Device ID: PCI\VEN_8086&DEV_3B46&SUBSYS_04281028&REV_05\3&11583659&0&E2
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 08:30:06, 153984 bytes

    Name: Intel(R) HM55 Express Chipset LPC Interface Controller - 3B09
    Device ID: PCI\VEN_8086&DEV_3B09&SUBSYS_04281028&REV_05\3&11583659&0&F8
    Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/13/2009 21:20:43, 13888 bytes

    Name: Intel(R) processor DRAM Controller - 0044
    Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_04281028&REV_02\3&11583659&0&00
    Driver: n/a

    Name: Reserved - 2D13
    Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_80868086&REV_02\3&4F11E61&0&13
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
    Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_04281028&REV_05\3&11583659&0&E1
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 08:30:06, 153984 bytes

    Name: Broadcom NetXtreme Gigabit Ethernet
    Device ID: PCI\VEN_14E4&DEV_1680&SUBSYS_04281028&REV_10\4&25F5CDD1&0&00E5
    Driver: n/a

    Name: Reserved - 2D12
    Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_80868086&REV_02\3&4F11E61&0&12
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
    Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_04281028&REV_05\3&11583659&0&E0
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 08:30:06, 153984 bytes

    Name: Ricoh 1394 OHCI Compliant Host Controller
    Device ID: PCI\VEN_1180&DEV_E832&SUBSYS_04281028&REV_03\4&1465B8B&0&04E2
    Driver: C:\Windows\system32\DRIVERS\1394ohci.sys, 6.01.7601.17514 (English), 11/20/2010 06:01:12, 164864 bytes

    Name: QPI Physical 0 - 2D11
    Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_80868086&REV_02\3&4F11E61&0&11
    Driver: n/a

    Name: Intel(R) Centrino(R) Advanced-N 6200 AGN
    Device ID: PCI\VEN_8086&DEV_422C&SUBSYS_13218086&REV_35\4&10DDBBEB&0&00E1
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
    Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_04281028&REV_05\3&11583659&0&D0
    Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17514 (English), 11/20/2010 05:59:43, 42496 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 06:00:06, 284672 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 06:01:09, 258560 bytes

    Name: SDA Standard Compliant SD Host Controller
    Device ID: PCI\VEN_1180&DEV_E822&SUBSYS_04281028&REV_03\4&1465B8B&0&00E2
    Driver: C:\Windows\system32\DRIVERS\sdbus.sys, 6.01.7601.17514 (English), 11/20/2010 04:54:02, 84992 bytes

    Name: QPI Link 0 - 2D10
    Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_80868086&REV_02\3&4F11E61&0&10
    Driver: n/a

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_04281028&REV_06\3&11583659&0&B0
    Driver: C:\Windows\system32\DRIVERS\HECI.sys, 6.00.0000.1179 (English), 9/17/2009 12:54:14, 41088 bytes

    Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
    Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_04281028&REV_05\3&11583659&0&E8
    Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17514 (English), 11/20/2010 05:59:43, 42496 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 06:00:06, 284672 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 06:01:09, 258560 bytes

    DirectShow Filters

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    Gretech ASF Source Filter,0x00200000,0,1,GSFU.ax,
    WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.0308
    WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    Gretech MPEG Source Filter,0x00200000,0,1,GSFU.ax,
    AVS Media Grabber 4,0x00200000,1,0,AVSMediaGrabber4.ax,1.00.0000.0043
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514
    LogMeIn Video Encoder,0x00200000,1,1,racodec.ax,4.01.0000.2504
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Indeo
  • edited September 2012
    Yes, as I expected...
    DDraw Status: Not Available
    D3D Status: Enabled
    AGP Status: Not Available

    There is your issue.

    Download a driver for your video card/chip from the manufacturer of the video card. Standard driver that comes with Windows or your PC often will not work for 3D games.
    [SIGPIC][/SIGPIC]
  • Posts: 0 Arc User
    edited September 2012
    Yes, as I expected...
    DDraw Status: Not Available
    D3D Status: Enabled
    AGP Status: Not Available

    There is your issue.

    Download a driver for your video card/chip from the manufacturer of the video card. Standard driver that comes with Windows or your PC often will not work for 3D games.

    Might you know where to look? I get so frustrated trying to find things
    like this. I had this problem when I initially installed PWI on my laptop.
    It took way to much time to find the driver. If you or someone can post a link
    that would be great.

    Btw.. I'm trying to help my gf's daughter with this. She wanted to play the game
    with us and ran into this problem.
  • edited September 2012
    Unfortunately, I'm going to lace this post with sarcasm because, quite honestly, rubbing two brain cells together with a little common sense and a splash of Google will get you anywhere.

    Display Devices
    Card name: Intel(R) HD Graphics
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics (Core i5)
    Intel, well for Intel, you would go to www.intel.com

    Then head to the obvious place on the web site, which is Support.

    Once there, you're looking for, well, a driver. So you would then click on a link for Driver downloads. You may even get an option for this before you get to the Support page.

    Now you need to figure out which driver to get. Fortunately for you, you don't even have to know which GPU chip you have, they will figure it out for you. All you have to do is use their tool to scan your system. It will tell you what you have, and give you a list of drivers. Find the one for Video Card, download the most recent version, and install it.


    Alternatively, you could have gone to www.Google.com, typed in "Intel HD Graphics driver", and the number one link would have been the Intel Support Page where you can find the drivers.

    Really, is it that hard to come up with this for people?
    [SIGPIC][/SIGPIC]
This discussion has been closed.