Boku Payment Issue

maskoki
maskoki Posts: 0 Arc User
edited September 2012 in Cash Shop Huddle
Hello,
Today I decided I wanted to charge some zen. I used the Boku pay by mobile method and I went through the whole process of sending yes to 2252, and replying, etc. Afterwards, the payment appeared to have been completed successfully and PWI prompted me to proceed with the transaction and open my wallet. So I opened my wallet and saw that I had 0 zen. I tried relogging but to no avail. I also tried refreshing the page several times - this was not successful either.

I then decided to try using a different mobile number. I went through the whole thing again, only to find out that I still have 0 zen in my wallet. So, in total, I have paid the amount twice yet I have not received anything.

I went on Boku's customer support website and I read that it may take several hours for the Game client to transfer the purchase. Is this a normal occurrence now? I have used this Boku pay by mobile service several times in the past and never experienced this problem. Is anyone else experiencing the same problem? b:surrender

I am very worried and hoping to get an answer from someone b:sad

Thanks
Post edited by maskoki on

Comments

  • Tide_Surfer - Archosaur
    Tide_Surfer - Archosaur Posts: 1,261 Arc User
    edited August 2012
    Probably would help a lot if you put this into the technical support forum, a lot more chance of the GM's seeing this.
    [SIGPIC][/SIGPIC]
    Tide_Surfer: "I feel SPESHALL *says like a lil kid*"
    Veneir: "Seashell? :3"
    Tide_Surfer: "Yes Veny, yes. A speshall seashell."
  • maskoki
    maskoki Posts: 0 Arc User
    edited August 2012
    The issue is resolved, I finally got my zen. It did take a few hours thoughb:laugh
  • _Nottunyx_ - Heavens Tear
    _Nottunyx_ - Heavens Tear Posts: 149 Arc User
    edited September 2012
    it has happened to me more than once b:pleasedb:laugh not to worry though, usually the zen will usually pop out of nowhere in your wallet b:victory
    100% zhen-free since jan 2009 b:cool
    Living proof that Pay2Win is a load of ****

    My job is to make things go [SIGPIC][/SIGPIC]

    b:laughb:pleasedb:laughb:pleasedb:laughb:pleased

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