High Ping

trishrawrz
trishrawrz Posts: 0 Arc User
edited July 2012 in Support Desk
My old router wasnt working anymore so Verizon changed it to a new one. As soon as we got the internet running, everything was laggy: videos, searches, games, etc.
ping10.jpg
These were the results.
My game's ping had no range, at times it goes to 100 then 500 or 3000 or maybe even 20k.
My alt died 4 times the other day because of it. All my qualities are set on the lowest but still nothing.
Help? b:surrender

And PS I cannot switch to a new ISP.
Post edited by trishrawrz on

Comments

  • SylenThunder - Twilight Temple
    edited July 2012
    People are starting to hate me for posting this over and over, but damnit, there's just nothing better to say until I have more information and it's partially educational as well.....

    Common reasons that you can't connect to the servers, experience disconnects, or just have lag in general...

    1. You don't have the three .exe files for the client set to run as administrator.
    2. You don't have the game directory set as an exception in your security softwares.
    3. Your network adapter driver is out of date and needs to be refreshed.
    4. Your local area network settings are improperly configured.
    5. You have more than one firewall and don't realize it.
    6. Your firewall settings are too strict. (Very common with ZoneAlarm and Commodo firewall.)
    7. Your router is configured improperly.
    8. you have a bad network cable.
    9. You're using a wireless network connection. (Which leads to another huge list.)
    10. You have a lot of traffic on your local network that is bogging your router/modem down.
    11. There's a fault in your router.
    12. There's a fault in your modem.
    13, You have a bad phone cord plugged into your modem.
    14. There's an issue with your house wiring.
    15. There's an issue with your outside wiring.
    16. A squirrel chewed on your phone line at the pole and it's raining. (I've had this happen personally.)
    17. A switch/router at the CO for your ISP is having an issue.
    18. One of the many hubs between you and PWI is having an issue. (most common)
    19. There is heavy sunspot activity. (has happened within the past two years)
    20. There's a regional router outage. (Has happened several times, most recently just a couple of months ago.)

    That's just a few. The more details you give, the better I can narrow it down and tell you what the issue is.

    Also, post a copy of a traceroute to the server.
    [SIGPIC][/SIGPIC]
  • CroPsy - Heavens Tear
    CroPsy - Heavens Tear Posts: 476 Arc User
    edited July 2012
    Your pingtest is really bad. Try to call your ISP support and see if they can help you.

    If everything was fine with last router, then the problem is in the new one.
    I recommend you call your ISP support every day until they resolve your problem.

    Works for me every time b:chuckle
  • bearyflair
    bearyflair Posts: 0 Arc User
    edited July 2012
    16. A squirrel chewed on your phone line at the pole and it's raining. (I've had this happen personally.).

    That one always reminds me of that episode of Family Guy where a silly squirrel chews on the internet line and ends up cutting it. b:laugh

    For the OP's issue, make sure that your new router is properly configurated and that the ports are corretly forwarded.
  • SylenThunder - Twilight Temple
    edited July 2012
    bearyflair wrote: »
    That one always reminds me of that episode of Family Guy where a silly squirrel chews on the internet line and ends up cutting it. b:laugh

    For the OP's issue, make sure that your new router is properly configurated and that the ports are corretly forwarded.

    Hey, I've actually had it happen before. b:chuckle
    But then, I live out in the sticks.
    [SIGPIC][/SIGPIC]
  • xxskinnyx
    xxskinnyx Posts: 0 Arc User
    edited July 2012
    trishrawrz wrote: »
    My old router wasnt working anymore so Verizon changed it to a new one. As soon as we got the internet running, everything was laggy: videos, searches, games, etc.
    ping10.jpg
    These were the results.
    My game's ping had no range, at times it goes to 100 then 500 or 3000 or maybe even 20k.
    My alt died 4 times the other day because of it. All my qualities are set on the lowest but still nothing.
    Help? b:surrender

    And PS I cannot switch to a new ISP.

    I had verizon and they have crappy service (at least in my area). Couldn't begin to add up the amount of xp ive lost due to their "service". Was never so glad to be able to call and dump them when a competing company ran fiber optic through our area.(they even tried to take the other company to court to stop them from running services) All you can do is call and complain, but they have a tendency no matter the issue, to try to blame it on your pc. Good Luck.
  • Trish_Rawrs - Sanctuary
    Trish_Rawrs - Sanctuary Posts: 28 Arc User
    edited July 2012
    Telling my brother to complain, but he refuses to.
    youtube.com/trish199968
    trishrawrz.deviantart.com