Security Lock

Posts: 0 Arc User
edited July 2012 in Support Desk
Hello, I made a password yesterday and forgot it within like 2 hours. My memento Box and seed of twilight are both stuck in my bank now. When I try to submit a support ticket I get the following.
The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
This problem can sometimes be caused by disabling or refusing to accept
cookies.

I sent an email to customer service over 15hrs ago. I included about any information you can ask for. Please help me resolve this issue. I realize I can force unlock it but I plan on gaining a bunch of levels and want my rewards from my box and seed of twilight. If nothing else can those be put back into my bag. I really don't want to have to pick a new server because of this issue =/
[SIGPIC][/SIGPIC]
Post edited by quvbagh on

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Comments

  • Posts: 3,275 Arc User
    edited July 2012
    Are you sure you're posting on the right game's forums? Because I've played PWI for years now, and I've never heard of any "memento box" or "seed of twilight".

    Anyway, if you've sent an email to customer support, wait for an answer to that first. Fifteen hours is not, repeat NOT, a particularly long time to wait on that before giving up on them; try 72 hours or more.

    Thirdly, may I just congratulate you on your courage? Because admitting to something as embarrassingly noobish as forgetting a password within two hours of setting it, that takes guts. May I recommend Keepass2 for your password-remembering needs? I'm just a happy user of that free software package, I gain nothing from advertising it.
    [SIGPIC][/SIGPIC] Heaven's Tear alts: KenLubin, Sou_Hon, JudyCaraco --- level 5x chars.
  • edited July 2012
    FireFox has a lot of problems with viewing sites like the PWE sites. You might try Chrome.
    quvbagh wrote: »
    I sent an email to customer service over 15hrs ago.
    Just FYI, average response time is 5-7 business days. You will need to have a little patience.

    Also, those are FW items, and this is the PWI forum.
    [SIGPIC][/SIGPIC]
  • Posts: 0 Arc User
    edited July 2012
    My bad wrong forums, there are so many I get confused. Guess I'll just switched servers since their customer service blows. I noticed how bad it was when they took over champions and STO. Was hoping it would be better for their games.
    [SIGPIC][/SIGPIC]
  • Posts: 0 Arc User
    edited July 2012
    Wrong forums. Hopefully you solve the issue soon!

    Closed.
This discussion has been closed.