Game launcher won't open or patch anymore

Kiodeus - Heavens Tear
Kiodeus - Heavens Tear Posts: 8 Arc User
edited July 2012 in Support Desk
So I was having issues with the patcher and eventually uninstalled and reinstalled the game. Now the launcher simply won't open. It did once, but I got the 'server not available' message. Now it just won't open again. Any ideas?
Post edited by Kiodeus - Heavens Tear on

Comments

  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited June 2012
    First thought is to check that it's in the exceptions list for your antivirus software.

    Aside from that, dunno. Are you getting any errors?
    [SIGPIC][/SIGPIC]
  • Kiodeus - Heavens Tear
    Kiodeus - Heavens Tear Posts: 8 Arc User
    edited June 2012
    No, no errors. I click on the icon and it just doesn't do anything anymore.

    Although, when it did open and I tried to patch, it would just say it cannot patch and to try again later. I tried patching manually but that didn't work either
  • Kiodeus - Heavens Tear
    Kiodeus - Heavens Tear Posts: 8 Arc User
    edited June 2012
    And once I get to the computer I use for gameplay, I'll check the antivirus exceptions just in case. The thing is, it used to work fine, then just stopped.
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited June 2012
    Kiodeus - Heavens Tear wrote: »
    And once I get to the computer I use for gameplay, I'll check the antivirus exceptions just in case. The thing is, it used to work fine, then just stopped.

    I had something similar happen myself, it turned out that it was just Avira suddenly deciding to flag some of the client files. It's pretty stupid because it's just a code call to the server for information, but it reads similarly to a nasty macro virus so your software can flag it and then "clean" or quarantine the file.
    Be sure to verify twice after adding the folder to the exceptions. The patcher doesn't always get all the files the first time for some stupid reason
    [SIGPIC][/SIGPIC]
  • Kiodeus - Heavens Tear
    Kiodeus - Heavens Tear Posts: 8 Arc User
    edited July 2012
    Ok, well the client opens now. But when it goes to update, it just stops on the 'preparing to update' phase during the loading process. Then it stops responding. Ah, I need a new computer anyway. Mine's a piece of ****.
  • punk21790
    punk21790 Posts: 7 Arc User
    edited July 2012
    I have been having the same problem. I logged on Sat night for a faction TW with no issues. However when i tried to log on sunday i could log into my account but when i selected y character the launcher would freeze up. Tried just doing a restart on my computer but after that the element client wouldnt even launch. I dont even run an antivirus software so im its not a problem of that deciding to just block any of PW files. Also on my Windows firewall i have it selected to allow my entire PWI folder and subfolders to have access. Ive tried redownloading and installing PWI twice now and ive only been able to log in one time. This seems to be an intermittent problem. Once or twice the cleint will launch and the i get nothing. Im glad im not the only one having this issue.
  • Kiodeus - Heavens Tear
    Kiodeus - Heavens Tear Posts: 8 Arc User
    edited July 2012
    Well I made some progress; it still gets stuck on the 'preparing to update' stage of the patching but I downloaded the manual patch and tried to open it that way. It started to work, then an error message popped up and said the patch files were corrupt.

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