Im Not Getting The Zen I Paid For

revokes
revokes Posts: 0 Arc User
edited October 2012 in Cash Shop Huddle
SO TODAY I DECIDED I WANTED TO BUY ZEN FOR A NEW FLYER. MY OPTION WAS TO PAY BY MOBILE. SO I PAYED BY MOBILE AND IT DID NOT SEND THE ZEN TO MY WALLET. IT SENT A MSG TO MY PHONE SAYING PURCHASE COMPLETED BUT I DID NOT RECEIVE THE ZEN! b:angry PLEASE HELP ME!!! DOES THE CARRIER OF PHONE HAVE AND EFFECT ON PURCHASE? IF SO I HAVE AT&T. . .
Post edited by revokes on

Comments

  • _Dollicya_ - Lost City
    _Dollicya_ - Lost City Posts: 4 Arc User
    edited May 2012
    i'm having the same problem i used bill to mobile & google checkout, no zen & nothing shows up in the history thing
  • Vapone - Raging Tide
    Vapone - Raging Tide Posts: 2 Arc User
    edited May 2012
    I just used my phone to purcase zen and got the same message back. But I never got the zen!! If I'm not getting my zen I'm NEVER gonna buy again! b:angry

    And I've used my phone every time I bought zen earlier so that's not the problem!

    Also I used Zong.. Anyone else got problems with Zong..?b:surrender
  • Sticky_Paws - Raging Tide
    Sticky_Paws - Raging Tide Posts: 16 Arc User
    edited May 2012
    revokes wrote: »
    SO TODAY I DECIDED I WANTED TO BUY ZEN FOR A NEW FLYER. MY OPTION WAS TO PAY BY MOBILE. SO I PAYED BY MOBILE AND IT DID NOT SEND THE ZEN TO MY WALLET. IT SENT A MSG TO MY PHONE SAYING PURCHASE COMPLETED BUT I DID NOT RECEIVE THE ZEN! b:angry PLEASE HELP ME!!! DOES THE CARRIER OF PHONE HAVE AND EFFECT ON PURCHASE? IF SO I HAVE AT&T. . .

    same here from BOku
    Product: 1361 ZEN
    Amount Paid: 100000 GBP b:shocked
  • SinBeast - Heavens Tear
    SinBeast - Heavens Tear Posts: 2 Arc User
    edited May 2012
    Used Google checkout on the 19th and still have not got my Zen. I put in a ticket and no answer yet. Also, Google Checkout is not on the list any more
  • Purplegod - Harshlands
    Purplegod - Harshlands Posts: 11 Arc User
    edited May 2012
    I used Boku to buy zen last night, 14 going on 15 hours and no zen yet
  • odot
    odot Posts: 1 Arc User
    edited May 2012
    where is our zens and whats going on why is my
  • _Dollicya_ - Lost City
    _Dollicya_ - Lost City Posts: 4 Arc User
    edited May 2012
    why would they take google checkout off i just used it yesterday -_-
  • heroas
    heroas Posts: 0 Arc User
    edited May 2012
    I just 30minutes ago pay'd $10 for 1000 ZEN on Billtomobile and i have YET too receive my ZEN . Im going too submit a ticket now and if i dont get any response im going too quickly call the perfect world company and give them a piece of my mind cause this is ridiculous .
  • Sticky_Paws - Raging Tide
    Sticky_Paws - Raging Tide Posts: 16 Arc User
    edited May 2012
    its now over 24 hjours for me...
    Product: 1361 ZEN
    Amount Paid: 100000 GBP b:shocked
  • _Dollicya_ - Lost City
    _Dollicya_ - Lost City Posts: 4 Arc User
    edited May 2012
    Aloha!

    As many of you are already aware, we are currently experiencing problems with payments pending for long periods of time/delayed Zen payouts on recent purchases.

    We are aware of and are working to correct this issue as we speak. As soon as the matter is resolve, this post will be updated. Any tickets you have sent in regarding this issue will be responded to as soon as the matter has been resolved.

    Please bear with us while we get this fixed.

    via Superzuul *Pending/Missing Zen Purchases 2/1/12* sticky
  • Vapone - Raging Tide
    Vapone - Raging Tide Posts: 2 Arc User
    edited May 2012
    Sticky_Paws - Raging Tide wrote: »
    its now over 24 hjours for me...

    Which one of the payment services did you use? I used Zong, and e-mailed them about my missing Zen... They fixed it and i got my Zen a couple of hours later. You should e-mail the one you used and tell them about it!
  • BriarIce - Raging Tide
    BriarIce - Raging Tide Posts: 276 Arc User
    edited May 2012
    I had the problem with Google Checkout. They replied to me pretty promptly to state a refund will be in my account in 3-5 days.

    Until it is fixed not going to do it again...just to be safe.
    "Karma is a cruel mistress" - Kelley York, Hushed
    [SIGPIC][/SIGPIC]
    Thank you Silvychar, for the gorgeous sig! b:kiss
  • revokes
    revokes Posts: 0 Arc User
    edited May 2012
    ive beeen waiting like 24 hours and still there is nothing. . . i sent in a ticket what else do i need to doo? Am i gonna be refunded?
  • BriarIce - Raging Tide
    BriarIce - Raging Tide Posts: 276 Arc User
    edited May 2012
    Not sure when you will be receiving an answer but by the looks of it is is a known issue and they might be sorting through all of the tickets...hope it gets sorted for you soon.
    "Karma is a cruel mistress" - Kelley York, Hushed
    [SIGPIC][/SIGPIC]
    Thank you Silvychar, for the gorgeous sig! b:kiss
  • _Dollicya_ - Lost City
    _Dollicya_ - Lost City Posts: 4 Arc User
    edited May 2012
    Vapone - Raging Tide wrote: »
    Which one of the payment services did you use? I used Zong, and e-mailed them about my missing Zen... They fixed it and i got my Zen a couple of hours later. You should e-mail the one you used and tell them about it!

    i used billtomobilem idk if its gonna work but it's worth a try

    btw nice signature Briar
  • BriarIce - Raging Tide
    BriarIce - Raging Tide Posts: 276 Arc User
    edited May 2012
    _Dollicya_ - Lost City wrote: »
    btw nice signature Briar

    Thanks Dollicya b:cute

    SilvyChar has a thread in the Fanatics forum and does them...you should pop in and she if she can do one for you.
    "Karma is a cruel mistress" - Kelley York, Hushed
    [SIGPIC][/SIGPIC]
    Thank you Silvychar, for the gorgeous sig! b:kiss
  • Twotz - Lost City
    Twotz - Lost City Posts: 2 Arc User
    edited May 2012
    thanks PWI support team for refunding me withing 1 day! Thanks so much for fixing the problem!b:thanks
  • LilAdara - Dreamweaver
    LilAdara - Dreamweaver Posts: 2 Arc User
    edited June 2012
    i paid for zen and still have not recieved it

    Date Transaction Source / Destination Status / Details Amount ZEN Balance (ZEN)
    2012-06-01 Perfect World
    Transfer

    Dreamweaver
    -500 0
    2012-06-01 Perfect World
    Transfer

    Dreamweaver
    -500 500
    2012-06-01 656505258 Skrill
    completed

    Your transaction was successfully completed.
    $10.00 +1000 1000
    2012-06-01 Perfect World
    Transfer

    Dreamweaver
    -2000 0
    2012-06-01 656492730 Skrill
    completed

    Your transaction was successfully completed.



    i got 500 of the the 1000 i bought but have not received the 2000 i bought. any help would be appreciated. my email is jahenley57@yahoo.com
  • dacoon123
    dacoon123 Posts: 0 Arc User
    edited September 2012
    i tryed to put zen on my account but it said i had insufficient funds but i just put 30 worth of credit on it im with vodafone but does it make a difference
  • BmParadoX - Archosaur
    BmParadoX - Archosaur Posts: 1 Arc User
    edited September 2012
    I paid for a ton of Zen and still have nothing. That was a month ago.
  • Cruccio - Sanctuary
    Cruccio - Sanctuary Posts: 7 Arc User
    edited October 2012
    1. I Bought Zen through ClickandBuy.com
    2. ClickandBuy.com sent emails for proof of transactions that they sent payment to PWE.
    3. Waited for half day to but no ZEN was credit to my account.
    4. Submitted a ticket for Technical Support
    5. After half day, reply for my ticket is to contact Clickandbuy.com and they change ticket status to SOLVED. WTF! What is solved? Answering the ticket means the problem is solved?
    6. I contacted Clickandbuy support and was told that PWE received the payment and they provide transaction id, transaction date and time and everything.
    7. I update my ticket and told them, as per the attached proof of transaction, ClickandBuy already sent payment to PWE on the date shown on the proof of transaction.
    8. PWE Support replied to the ticket claiming they checked my account and still no payment received for the said transaction. Then they repeat their advise to contact ClickandBuy. Then change my ticket status to SOLVED. At this time I am very pissed since they keep saying my problem is SOLVED.

    This is what I think happens:
    In a web-store, PWE is the sales representative, ClickandBuy is the Cashier and I am the customer who wanted to buy for PWE products. I choosed to buy ZEN. Then PWE ask me to pay to ClickandBuy. I was given a receipt / proof of purchase. I go to PWE to receive what I buy and show them the receipt I receive from ClickandBuy. PWE claims that they didn't receive any payment confirmation on their side. They ask me to go back to ClickandBuy on what happen then they decided that THE PROBLEM is SOLVED. Then ClickandBuy told that they received my payment and was forwarded to PWE as the proof of purchase shows. I go back to PWE and they again claimed that their records does not show that they received payment from ClickandBuy. So they ask me to go ask ClickandBuy again on what happen and they decided that the PROBLEM was SOLVED.
    b:angry
    This is PWE way of thinking in how they help Customers
    b:victory

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