Update Error

chaosxmoon
chaosxmoon Posts: 0 Arc User
edited May 2012 in Support Desk
hi, im having trouble updating. I selected the patch and then it updated the launcher, but as it starts updating the rest, it stops with server_error.txt and then a pop up says the update has failed. i tried using the patches on the site, but it still doesnt work. how do i fix this quickly?? b:surrender

thanx b:victory
Post edited by chaosxmoon on

Comments

  • Manaswagg - Harshlands
    Manaswagg - Harshlands Posts: 2 Arc User
    edited May 2012
    did you ever fix it if so how???
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited May 2012
    ooh ooh! I answered this yesterday..... hang on let me find it for you.....

    SylenThunder - Sanctuary wrote: »
    This happens because you did not follow the instructions on the Downloads page, (and that I've posted a couple hundred times now), to add the client directory to the exceptions (exclusions) list of your security software.

    What happens is that your antivirus software detects a sting in the file that is calling for data on the linux server as a Word macro virus. Subsequently, your security software "cleans" the file and now they fail the CRC check that the patcher runs when you launch it. So the patcher tells you that you need to update, it downloads, and then the file gets "Cleaned" again. Rinse and repeat.

    If you don't know how to add the game folder to the exception (exclusion) list for your software, go look for help on the manufacturer's website.
    [SIGPIC][/SIGPIC]

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