East Servers Down

Dreamweaver's up for me.

Lenestro - Sanctuary wrote: »

its basically an hourly event at this point.

Devs to busy playing D3 to pay attention to the servers b:chuckle

KawaiiJen - Heavens Tear wrote: »

Devs =/= GMs >.<

PWI is run by clerk staff (GMS) that really can't do much anymore without going to the Management Team (Devs) in china because of their lack of inability to do things right the first time. But the GMs handle our servers and what can be done to them.

Unfortunately most issues that have to do with lag or not being able to connect with the servers, have absolutely nothing to do with the servers, PWE's ISP, or anything that any GM/Dev has any control over. (We do have Dev's for our end, but as near as I can tell, all they do is test patches weakly before they are actually applied, and write horrible website code.)

Common reasons that you can't connect to the servers, experience disconnects, or just have lag in general...

1. You don't have the three .exe files for the client set to run as administrator.
2. You don't have the game directory set as an exception in your security softwares.
3. Your network adapter driver is out of date and needs to be refreshed.
4. Your local area network settings are improperly configured.
5. You have more than one firewall and don't realize it.
6. Your firewall settings are too strict. (Very common with ZoneAlarm and Commodo firewall.)
7. Your router is configured improperly.
8. you have a bad network cable.
9. You're using a wireless network connection. (Which leads to another huge list.)
10. You have a lot of traffic on your local network that is bogging your router/modem down.
11. There's a fault in your router.
12. There's a fault in your modem.
13, You have a bad phone cord plugged into your modem.
14. There's an issue with your house wiring.
15. There's an issue with your outside wiring.
16. A squirrel chewed on your phone line at the pole and it's raining. (I've had this happen personally.)
17. A switch/router at the CO for your ISP is having an issue.
18. One of the many hubs between you and PWI is having an issue. (most common)
19. There is heavy sunspot activity. (has happened within the past two years)
20. There's a regional router outage. (Has happened several times, most recently just a couple of weeks ago.)

That's just a few. The more details you give, the better I can narrow it down and tell you what the issue is.

Also, post a copy of a traceroute to the server.

Just for the record, while some of you are having trouble connecting, I'm getting in just fine and my in-game ping is around 140.
Here's what my traceroute looks like.

Tracing route to pwieast3.perfectworld.com [74.201.183.67]
over a maximum of 16 hops:

1 <1 ms <1 ms <1 ms 192.168.15.1
2 1 ms <1 ms <1 ms 192.168.1.254
3 39 ms 7 ms 7 ms 76-250-208-3.lightspeed.livnmi.sbcglobal.net [76.250.208.3]
4 9 ms 11 ms 8 ms 75.26.64.122
5 * * * Request timed out.
6 9 ms 8 ms 8 ms 12.83.32.133
7 16 ms 16 ms 16 ms 151.164.99.129
8 16 ms 16 ms 16 ms gar3.cgcil.ip.att.net [12.122.79.85]
9 34 ms 35 ms 36 ms cr84.cgcil.ip.att.net [12.122.132.210]
10 37 ms 35 ms 34 ms cr2.cgcil.ip.att.net [12.123.7.250]
11 36 ms 34 ms 47 ms cr1.n54ny.ip.att.net [12.122.1.1]
12 114 ms 61 ms 34 ms gar14.n54ny.ip.att.net [12.122.105.25]
13 * * * Request timed out.
14 33 ms 33 ms 33 ms border1.pc2-bbnet2.nyj001.pnap.net [216.52.95.73]
15 * * * Request timed out.
16 * * * Request timed out.

Hops 5 and 13 never return a response for me because those hubs have ping reply disabled.
Hops 15 on are the PWE ISP and you won't get a response past that for the same reason.