Login problem on west coast server

Posts: 0 Arc User
edited May 2012 in Support Desk
i can't login on any westcoast server. Eastcoast and europe server are available and playable.
anyone else with this problem?
Post edited by kryotis on

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  • edited May 2012
    No issues here.

    Common reasons that you can't connect to the servers, experience disconnects, or just have lag in general...

    1. You don't have the three .exe files for the client set to run as administrator.
    2. You don't have the game directory set as an exception in your security softwares.
    3. Your network adapter driver is out of date and needs to be refreshed.
    4. Your local area network settings are improperly configured.
    5. You have more than one firewall and don't realize it.
    6. Your firewall settings are too strict. (Very common with ZoneAlarm and Commodo firewall.)
    7. Your router is configured improperly.
    8. you have a bad network cable.
    9. You're using a wireless network connection. (Which leads to another huge list.)
    10. You have a lot of traffic on your local network that is bogging your router/modem down.
    11. There's a fault in your router.
    12. There's a fault in your modem.
    13, You have a bad phone cord plugged into your modem.
    14. There's an issue with your house wiring.
    15. There's an issue with your outside wiring.
    16. A squirrel chewed on your phone line at the pole and it's raining. (I've had this happen personally.)
    17. A switch/router at the CO for your ISP is having an issue.
    18. One of the many hubs between you and PWI is having an issue. (most common)
    19. There is heavy sunspot activity. (has happened within the past two years)
    20. There's a regional router outage. (Has happened several times, most recently just a couple of weeks ago.)

    That's just a few. The more details you give, the better I can narrow it down and tell you what the issue is.

    Also, post a copy of a traceroute to the server.
    [SIGPIC][/SIGPIC]
  • Posts: 0 Arc User
    edited May 2012
    My problem is.. i can't login on my LostCity account.
    I have an other on Mormaganon (EU Server). There i can paly as usual.
    I have no clue, where the problem is..
  • Posts: 250 Arc User
    edited May 2012
    kryotis wrote: »
    My problem is.. i can't login on my LostCity account.
    I have an other on Mormaganon (EU Server). There i can paly as usual.
    I have no clue, where the problem is..


    At what point of the log in process does it stop you from logging in?
  • Posts: 977 Arc User
    edited May 2012
    I had the same exact problem earlier. All servers up fine but no ping at all for west ones.

    It fixed itself after like 20 minutes though so who the hell knows...
    [SIGPIC][SIGPIC][/SIGPIC]
    [ -- Wolves - Alpha | Hurt me, I'll bite back. Hurt my pack, I'll snap your neck. -- ]
  • Posts: 0 Arc User
    edited May 2012
    I can't loggin on any west-server. They are also not available in the server-liste (on the chosing window).
    East, and EU server have a shown ping and population...
    i can loggin to my second account on Mormaganon... so i don't think, it's a problem wiht my pc..
  • edited May 2012
    1. Is it giving you an error when you try to login to the west-coast server? If so, then what is the error?

    2. If it's just the west coast servers in general that are not showing, it is possible that your client is unable to reach them. It's not necessarily your PC, read my previous post.

    3. Assuming that the error is that you are unable to connect to the server, post the traceroute to the server. (I don't see why you haven't done that yet if you bothered to read my previous post.)
    [SIGPIC][/SIGPIC]
  • Posts: 0 Arc User
    edited May 2012
    1. Is it giving you an error when you try to login to the west-coast server? If so, then what is the error?

    2. If it's just the west coast servers in general that are not showing, it is possible that your client is unable to reach them. It's not necessarily your PC, read my previous post.

    3. Assuming that the error is that you are unable to connect to the server, post the traceroute to the server. (I don't see why you haven't done that yet if you bothered to read my previous post.)
    First of all. All Servers are back to me.
    It's like Myralis wrote... (but it took like 4 hours to me).
    Maybe it was some kind of syncronisation problem.

    Oh, to Sylen: The message was "unable to connect to server".

    Thanks for the fast reply's.

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