Download problems?

discords
discords Posts: 7 Arc User
edited July 2012 in Support Desk
So my sister has downloaded the game on her computer- Which meets all the requirements- but all that opens up is a word document that says [autorun]open=Install.exeicon=icon.ico
Installed it, the same thing popped up. We tried going into her program files to click the file for the launcher but there were no files under Perfect World Entertainment. Should we try downloading it again or is there some way to get it started?
Post edited by discords on

Comments

  • Avanjaleen - Lost City
    Avanjaleen - Lost City Posts: 7 Arc User
    edited April 2012
    Try going into the folder named "PWI_v621_Installer" and click "Install" application there in and see if that works.

    I got the same error and I did that, and it downloaded.
  • boyrdchef
    boyrdchef Posts: 0 Arc User
    edited April 2012
    i tried that file but still get the same message

    [autorun]
    open=Install.exe
    icon=icon.ico

    so i'm not going to try plaing this game till this is fixed.
    from time to time ill try to download it again.
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited April 2012
    SylenThunder - Sanctuary wrote: »
    There are a couple of threads on this already.....

    Basically the installer sucks. They built the download like it was designed to be loaded onto a DVD. Because of this, the installer looks at autorun.ini when it gets done to start the installer.
    Truly, it should look to Install.exe and run that. It's even more appalling that PWE hasn't fixed this issue in their installer.

    So to fix the issue....
    1. Go to Control Panel > Add/Remove Programs (Or Programs and Features, depending on what version of Windows you have), and un-install the Pando Media Booster.
    2. Reboot your computer.
    3. Open your user folder
    4. Open the Downloads folder. (Location varies depending on what OS you're using, but you didn't tell me what that is so I can't help you there.)
    5. Open the folder where it downloaded the PWI install files to. (Not sure on the exact name of the Decent folder, (it is in the forum if you bothered to look though), but Rising Tide was "PWIRisingTide_v402".)
    6. Temporarily disable the active or real-time scan for your antivirus software.
    7. Click that file and it runs the install. (If you're using Vista or Newer, Right-Click the file and select "Run as Administrator")
    8.
    9. Re-enable the active scan for your anti-virus software.
    10. Add the directory that the client installed to to your antivirus software's exceptions list for active scans and scheduled scans.
    11. Reboot
    12. Enjoy.

    Yes it's a lot of steps. Yes, it's a lot of work and requires some patience.
    It will save you a hell of a lot of headaches if you do it that way though. It also solves about 60% of the issues people post about here.
    /10char
    [SIGPIC][/SIGPIC]
  • akihaine
    akihaine Posts: 0 Arc User
    edited June 2012
    Thanks so much, your steps really helped :D
  • CooIGuy - Archosaur
    CooIGuy - Archosaur Posts: 103 Arc User
    edited July 2012
    b:thanks ty i had the same problem but now is working again
  • chaoticshelly
    chaoticshelly Posts: 0 Arc User
    edited July 2012
    CooIGuy - Archosaur wrote: »
    b:thanks ty i had the same problem but now is working again

    Glad to know this topic helped, but I'm going to have to closed it now because it's been dead for well over 30 days.
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