Never got my Zen

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WolfyRawrzz - Sanctuary
WolfyRawrzz - Sanctuary Posts: 18 Arc User
edited April 2012 in Support Desk
Hello, I bought zen on they day April 10 through 11 witch apparently PWI was having Server authentication issues and it said that my zen was bought transferred successively. When i log on my account only has my 57 silver i had from my last gold buy. I sent in and email 3 4 days ago and nothing back. Makes me angry cause now the prices of everything went up again and i cant get immediate help with this. Seriously consider putting back Live chat and Actually be on live chat and maybe a phone number! GMs Please help. I would like my gold D:
Post edited by WolfyRawrzz - Sanctuary on

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  • WolfyRawrzz - Sanctuary
    WolfyRawrzz - Sanctuary Posts: 18 Arc User
    edited April 2012
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    Oh And yes i reloged and made sure it was not on any other servers....
  • Daenastra - Raging Tide
    Daenastra - Raging Tide Posts: 56 Arc User
    edited April 2012
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    Ditto. Sent a ticket on that day and still waiting for it to be even read. No response yet and I know they are busy but the business days are ending soon so I am assuming that nothing will be done for another 2 days if at all.

    I bought zen because there were some things I wanted from the last sale but it doesn't matter, all I really care about now is my Zen being transferred to my boutique account.

    Hopefully something will be done and soon because I will play other game I play until it is sorted. Thank you.
  • TechBR - Dreamweaver
    TechBR - Dreamweaver Posts: 2 Arc User
    edited April 2012
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    faiz uma semana que comprei o zen e nada de chagar
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited April 2012
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    TechBR - Dreamweaver wrote: »
    faiz uma semana que comprei o zen e nada de chagar
    "Faiz u week I bought the Zen and nothing chagar" according to Google translate. I'm guessing he's in the same boat.

    Although the game is "international" speak English in the forums if you expect a proper response. There's a rule about that posted here somewhere.

    Submit a ticket, and eventually they will get around to it. Somewhere there's a phone number to contact billing, that may be faster.
    [SIGPIC][/SIGPIC]
  • Daenastra - Raging Tide
    Daenastra - Raging Tide Posts: 56 Arc User
    edited April 2012
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    I'm getting really annoyed about this now. I sent in two tickets the other one after the Zen Transfer one and they answered that one first which they got wrong anyway about a Login issue.

    My Zen Ticket is still waiting to be answered and I'm seriously getting peed off about it! And would like to get some kind of response about it!
  • Daenastra - Raging Tide
    Daenastra - Raging Tide Posts: 56 Arc User
    edited April 2012
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    Just wanted to say thank you. Patience is not my virtue if any so thank you again for letting me rant a little and for solving this. b:thanks

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