Client Fails to enter game

Have you created an exception in your firewall or antivirus yet? Run the game as administrator?

If you are using a multi-core processor, you may have to change the Affinity settings for the processor to run the game.

To do this, start the game and then press Ctrl + Alt + Del to bring up the Task Manager. In the processes tab, find elementclient.exe or Game.exe. Right-click on it with your mouse and choose "Set Affinity," then uncheck one of the cores.

You may have to do this every time you start the game if you cannot set it permanently through any CPU optimizing software that you have installed on your PC.

If you are using an AMD processor, they have an optimization and processor drivers here:

http://support.amd.com/us/psearch/Pa...ad%20Processor

You can check your CPU manufacturer's website to see if they have one available for your model and make of CPU.

If these solutions do not help you then please send your dxdiag attached to a ticket addressed to Tech Support.

1) What is the make and model number of your computer?

2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

4) Attach the dxdiag.txt that you save to your reply to us.

If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file.

This is important so that we can do our best to help you.

b:thanks