...Just a question.

Anitsar - Sanctuary
Anitsar - Sanctuary Posts: 6 Arc User
edited February 2012 in Dungeons & Tactics
So, I was away for a while, and now my support ticket will not allow me to make any replies to it, so I thought I might post it here.

I cannot login to the game client, whenever I try it tells me it is not able to connect to the server, Sanctuary. I have yet to try any other ones, though.

This is what was given to me in my support ticket, and according to what I've found, it is a stock answer -- I have done everything listed and it will still not work.
Please restart your PC and network hardware first.

You may have to be on a Windows Admin account, or have Run as Admin access to be able to download, install, update, and run the game. If on Windows Vista or 7, you may have to change the level of your UAC settings or turn them off temporarily.

After you get the game updated and get in game, you can uninstall Pando Media Booster or shut it down (PMB.exe in Windows Task Manager) if you start getting unusual lag spikes, system resource problems, bandwidth issues, or other network issues. Info about pando issues: https://support.perfectworld.com/app/answers/detail/a_id/4042

You may need to update or install the latest Microsoft Visual C++ Redistributable. You may need to update your version of Windows, also may need to update to the latest version of DirectX and Internet Explorer 8 or 9 with Javascript enabled. You may also need to check or change your network settings.

You can try adding the game folder/files to your exceptions list in your antivirus and firewall software. Please see the help menu or support website for the software that you use if you aren't sure how to do it.

At your own risk, you may have to disable your antivirus, firewall, and other security software temporarily while you download, install, update, login to, and play the game. Sometimes the security software will block it or throttle it, no matter what you try or even if you try to add exceptions for the game files in your security software.

You may also have to disable, shut down, uninstall, or disable any: torrent, keyboard/mouse, web browser toolbars, video/screen capture, gamepad/input device, multimedia, Instant Messaging, voice over IP, web browser games, other games software applications before downloading, installing, updating, logging into, and playing the game. Basically shut down all non-essential programs.

If you need further help, when you contact us by a support ticket, please answer the following questions:

What exactly did you try in the information presented to you?

What changes to your software did you make?

What errors did you get?
Post edited by Anitsar - Sanctuary on

Comments

  • Mayfly - Dreamweaver
    Mayfly - Dreamweaver Posts: 6,094 Arc User
    edited February 2012
    Tech Support would have been a better sub-forum to post in.
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  • Anitsar - Sanctuary
    Anitsar - Sanctuary Posts: 6 Arc User
    edited February 2012
    But I am a newbie, and this is a question I have -- I thought it would be better here.

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