pwi not answering email or there phones or taking care of there costemers

stylematt
stylematt Posts: 0 Arc User
edited January 2012 in General Discussion
why is it that pwi doesn't take care of people that have been playing the game for over three years when they get **** or get stuff that ripped off in bad trades. I understand that pwi cant be everywhere but pwi can look back at what happens and track ip addresses but they say when we the people get our caretakers **** there response is sorry bout your luck and you put hundreds of dalliers into there game that there out of luck. what do gm's do? i sit here and watch sex talk all over world chat and *** talk on this game im not understanding whats going on im sorry if i offend any one but i Ame a dad and a husband to a large family that all of us play pwi 8 people in my house every day for more then 3 1/2 years and i cant let my 9 year old look at my screen 90% of the time because know-one is watching whats going on. iv tried submitting tickets,calling in and there is no way to talk to any one. I love this game im not understanding why nothing is being done about any of this. i need a phone number to some one that can truly do something . pwi is the creators of this game but every time we talk to reps they are absolutely 0 help unless we got money for pwi why is this we the people are the ones paying you (pwi) money for the things we buy but when we the people get ripped off pwi says its not fair to get our stuff back because they might have sold it to someone else so our money we pay in to the game pwi dosen't mater where is the gm, manger, supervisor, heck game creator when this injustice is happening.


PLEASE HELP A CONCERNED FATHER AND LONG TIME PLAYER
Post edited by stylematt on

Comments

  • John_Smith - Harshlands
    John_Smith - Harshlands Posts: 865 Arc User
    edited January 2012
    Remove your email, it will get picked up by a spider and spammed to hell.

    For the rest of the post : Welcome to PWE, how may we **** you today? b:cute
    I've quit excluding TW for my faction. But I still hang around to help out those who still enjoy the game under PWEs horrific handling and to have fun in the forums. b:cute
    #Shame about PWEs absolutely craptastic handling of the goons glitching. Remember kids, there's no punishment for breaking the rules here!#
    If you make a valid complaint, your thread will disapear. Don't post it here, post it on other sites where PW can't hide it.
  • stylematt
    stylematt Posts: 0 Arc User
    edited January 2012
    thank you for email tip. i cant beleave that a multi million dallier company would be like this and still be running
  • Tidestrike - Lost City
    Tidestrike - Lost City Posts: 72 Arc User
    edited January 2012
    Inb4 'send a ticket'.

    It's become common knowledge that this company has no interest in the issues faced by it's customers, and I highly doubt a member of the PWI staff will respond to this thread.

    However, the terms and conditions clearly state that 'certain portions of our Website and some of our games may contain mature contents not suitable for anyone younger than 18 years of age'

    As the parent, it's your responsibility over what your 9 year old son views on the internet. The terms and conditions also state that no-one under the age of 13 can make an account.

    I'd also suggest that it isn't a good idea to post your email on the forum :/
    [SIGPIC][/SIGPIC]
  • Michael_Dark - Lost City
    Michael_Dark - Lost City Posts: 9,091 Arc User
    edited January 2012
    This thread is wrong on so many levels....

    b:avoid
    I post in forums. This one and others. That's why I post.
  • Salari - Raging Tide
    Salari - Raging Tide Posts: 2,102 Arc User
    edited January 2012
    stylematt wrote: »
    thank you for email tip. i cant beleave that a multi million dallier company would be like this and still be running

    That is the general accepted practice in the software industry, the more money you make, the less you reinvest in the company, even more so when its public. Software companies have near zero overhead and you would think they would atleast make it look like they are concered for the people that pay their salaries. In any other industry they would not last one day
    Marine - Marshall - Raging Tides - Retired
    [SIGPIC][/SIGPIC]
    DEMHEALSMAN - Dreamweaver
    Yes, because people really need 900+ dex or 1000+ magic just for the lulz
  • Tsukyini - Raging Tide
    Tsukyini - Raging Tide Posts: 1,766 Arc User
    edited January 2012
    Is your problem that you got **** or that you don't want your 9 year old to read world chat?

    The first they can help you with, the second is your own problem.
    [SIGPIC][/SIGPIC]
  • stylematt
    stylematt Posts: 0 Arc User
    edited January 2012
    you all have been very helpful and i understand all of what you have said. thank you for your time i was just trying to get threw to pwi some of the things i saw wrong with my most favorite game and if i or someone didn't say something issues wouldn't ever be heard thank you for your time

    sorry if i offended anyone

    a father and a gamer
  • Sarrafeline - Sanctuary
    Sarrafeline - Sanctuary Posts: 4,661 Arc User
    edited January 2012
    stylematt wrote: »
    thank you for email tip. i cant beleave that a multi million dallier company would be like this and still be running

    omg I just spit milk all over my monitors...

    If this was 2009, that might have been true.

    But really, PWE probably doesn't make much money anymore. They probably got a bunch during Christmas, but seriously... I don't think they make a million a year.
    101 Sage Sin*/Archer
    100 Demon BM*/Barb
    96 Demon Cleric/Sage Seeker
    95 Demon Wiz/
    94 Sage Veno
    85 Psy/80 Mystic
    And a handful of other alts, all 79 and under.
    *Pre RB level
  • Tidestrike - Lost City
    Tidestrike - Lost City Posts: 72 Arc User
    edited January 2012
    Sarrafeline - Sanctuary wrote: »
    omg I just spit milk all over my monitors...

    If this was 2009, that might have been true.

    But really, PWE probably doesn't make much money anymore. They probably got a bunch during Christmas, but seriously... I don't think they make a million a year.

    http://www.4-traders.com/PERFECT-WORLD-CO-LTD-57234/financials/ b:shocked
    [SIGPIC][/SIGPIC]
  • Sarrafeline - Sanctuary
    Sarrafeline - Sanctuary Posts: 4,661 Arc User
    edited January 2012
    Tidestrike - Lost City wrote: »
    http://www.4-traders.com/PERFECT-WORLD-CO-LTD-57234/financials/ b:shocked

    That's PWRD. AKA, Wanmei.

    PWE != Wanmei. Different company, different stocks, different earnings, different investors.
    101 Sage Sin*/Archer
    100 Demon BM*/Barb
    96 Demon Cleric/Sage Seeker
    95 Demon Wiz/
    94 Sage Veno
    85 Psy/80 Mystic
    And a handful of other alts, all 79 and under.
    *Pre RB level
  • TolanSky - Heavens Tear
    TolanSky - Heavens Tear Posts: 598 Arc User
    edited January 2012
    stylematt wrote: »
    thank you for email tip. i cant beleave that a multi million dallier company would be like this and still be running

    The Email thing happens on every single cotton pickin website that is being tracked by Google or some other search Engine. So its not so much Perfect Worlds Fault as it is the Fault of the Internet at large. In fact any personal information about yourself that you put on any website will likely get leaked to various websites that give that kind of information out to the highest bidder, even if you have privacy settings set to max. Try google searching for your real name some time, you might be shocked what you find. Heck try google searching for your kids real names sometime you will be frightened as all get out what you find b:surrender

    As for Perfect World Entertainment itself. There really isn't a whole lot the company can do when someone gets **** unless you can provide explicit proof that you have in fact been ****. This is especially compounded if your family logs in from multiple computers in their home. For example if you log in on one computer one day, and another computer the next day, and both computers have different IP Addresses for some reason, but both log ins are in fact legitimately by you, there is no way for PWE to be certain that a hacker is in fact a hacker and not you.
    Acc 1: TolanSky ~ ● Seeker / Daearena ~ Mystic / ThornLily ~ Veno
    Acc 2: Veilana ~ Sin / QueenBlubrry ~ Cleric / Lemondrop ~ Psychic
  • Salari - Raging Tide
    Salari - Raging Tide Posts: 2,102 Arc User
    edited January 2012
    TolanSky - Heavens Tear wrote: »
    As for Perfect World Entertainment itself. There really isn't a whole lot the company can do when someone gets **** unless you can provide explicit proof that you have in fact been ****. This is especially compounded if your family logs in from multiple computers in their home. For example if you log in on one computer one day, and another computer the next day, and both computers have different IP Addresses for some reason, but both log ins are in fact legitimately by you, there is no way for PWE to be certain that a hacker is in fact a hacker and not you.

    Actualy that is not true, a simple "do you login from different locations, if so can you provide those ip's so we can compair them with our log files". The thing with hacking, well lets restart getting into someones account is not hacking.. With cracking accounts or leaching them from web sites ect, it is not pwe or pwi can do, it is what they will do.
    Marine - Marshall - Raging Tides - Retired
    [SIGPIC][/SIGPIC]
    DEMHEALSMAN - Dreamweaver
    Yes, because people really need 900+ dex or 1000+ magic just for the lulz
  • melanderi
    melanderi Posts: 264 Arc User
    edited January 2012
    If you haven't sent in a ticket yet, please do: we cannot help you from the forums! Provide as much detail as possible, with any relevant screen shots attached.
    Pixilated Community Entity
    @Effreet in game
    Terms of Service and Rules of Conduct. Learn them, Love them
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