Zen payment stuck in "Review" status?

EIsea - Lost City
EIsea - Lost City Posts: 33 Arc User
edited January 2012 in Cash Shop Huddle
I used my mums card to charge some Zen earlier today, and it has been stuck in the review status for quite a while (The transaction is currently in the review/approval process and will be completed shortly).

Before I went to my wallet after the transaction was complete I got this:
"Your payment is almost complete!
We have received your transaction information.
If this is either your first purchase using this payment method or using this funding source, Perfect World Entertainment needs you to verify your purchase. Please go to your email account used for the purchase and you will need to locate our verification email sent there. These commonly land in the spam folder of your account so be sure you check there as well. If you do not have the form there, please add no-reply@pwrd.com to your contact list or address book. After you add that email address to your list of safe senders, you will need to go to the link below and click the "Have you received your verification form?" link to resend that form.



If this is not your first payment to Perfect World Entertainment, please remain patient while we complete the transaction process.
https://billing.perfectworld.com/mywallet

If you continue to have issues, contact PWE's Billing Department through our knowledgebase and troubleshooter or give us a call at 1-888-344-4478 (Mon - Fri, 10am ~
7pm PST)."

Went to the email account to my PW account - had an email that said:
[Note deleted name + card numbers).
*******************************************************************************************
THIS IS AN AUTOMATED EMAIL - PLEASE DO NOT REPLY.
*******************************************************************************************


Dear
,

TRANSACTION CONFIRMATION

You have successfully made a payment to Perfect World Europe using your credit/debit card (MASTERCARD, -xxxxxxxxxxx----) on 31 Jul 2011.

The amount of EUR 45.00 has successfully been debited from your credit/debit card.

This charge will appear on your card statement as a debit by: MB*Perfect World


Sincerest regards,

Moneybookers

*******************************

Moneybookers Ltd., London, Registered in England and Wales no 4260907.
Registered office: Welken House, 10-11 Charterhouse Square, London, EC1M 6EH, United Kingdom.
Authorised by the Financial Services Authority (FSA) under the Electronic Money
Regulations 2011 for the issuing of electronic money.

Is that above email the "verification email" mentioned on the first quote? If not, then how and when do I get it?
After you add that email address to your list of safe senders, you will need to go to the link below and click the "Have you received your verification form?" link to resend that form.

I have tried doing that (the link below was to my wallet on PW) but I can't find a link named "Have you received your verification form?"

Any help? =/
Post edited by EIsea - Lost City on

Comments

  • leafdazzle
    leafdazzle Posts: 0 Arc User
    edited July 2011
    I am having the same problem. I think it's just a temporary problem with the system, since many others are having the same problem. Don't worry, the Perfect World International workers should fix it soon. Meanwhile, we should be patient. b:victory
  • supersuuszle
    supersuuszle Posts: 3 Arc User
    edited January 2012
    Have you been able to fix the problem? Because i am currently having the exact same problem..
  • mrkaizo
    mrkaizo Posts: 0 Arc User
    edited January 2012
    Sorry for necroing this thread - But im also having this problem, is it due to maybe the new amount of f2prs?

    Ive made purchases through pwi for years - always been withing 10-15min delivery.

    But now "upto 24hours" reviewing? Is this normal?

    Ive been waiting TOO long for my purchase too come through, and not so much of an answer to my tickets etc.
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