Problem logging into West servers

drlovejoy wrote: »

Why am I having problems logging into my server? First it shows all east servers are down, then 3000ms, and so on. When it looks like it's up, I try to log in and it doesn't show my toons. It's not my internet connection because obviously I'm online threading this. At some points I can finally log in and play for about 1hr, then disconnect. When I look at the servers, again, it shows it's down. It's only happening on the east server. Also, when I first click on the pw icon to enter the game it doesn't show the the pictures that tell you whats goin on thats new on pwi. Can someone tell me if it's just me, cuz my girlfriends laptop was doing it too. But we both live together, so I wasnt sure if it was me or several people.

same happens to me for west coast servers

Moved to the Technical Support Zone.

Same. Vana got interesting this way. Unable to log back on. All servers showing 3000ms, Sanctuary not online.
Restarted client a couple of times, Servers look ok, log on, DC again. The screen freezes and unable to log off.

Now reinstalling PWI, but doubt if that was the problem.

Any suggestions?

Kippie, Vio has same problems, she even did verification again, it might be your region perhaps? I`m only having some serious lag spikes from time to time.

Im having this 'problem' since yesterday. It took me 2 hrs to log into PWI.
Think today i was able to be online for 1 minuteand and then i got the problem again.
Also from the Netherlands.

No, we do not want to go to the European servers. NO.

Just kidding of course. But really. NO.

It would be nice to hear if above problem is being adressed by some sort of tech support Ty.

Compensation for missed vana during 2x... *dreams on*

Common reasons that you can't connect to the servers...

The more information you give, the easier it is to figure out your problem. I don't see why this concept is such a problem for you people to grasp.

From what you've given me, here's a quick list right off the top of my head of probable causes...
1. You don't have the three .exe files for the client set to run as administrator.
2. You don't have the game directory set as an exception in your security softwares.
3. Your network adapter driver is out of date and needs to be refreshed.
4. Your local area network settings are improperly configured.
5. You have more than one firewall and don't realize it.
6. Your firewall settings are too strict. (Very common with ZoneAlarm and Commodo.)
7. Your router is configured improperly.
8. you have a bad network cable.
9. You're using a wireless network connection. (Which leads to another huge list.)
10. You have a lot of traffic on your local network that is bogging your router/modem down.
11. There's a fault in your router.
12. There's a fault in your modem.
13, You have a bad phone cord plugged into your modem.
14. There's an issue with your house wiring.
15. There's an issue with your outside wiring.
16. A squirrel chewed on your phone line at the pole and it's raining. (I've had this happen personally.)
17. A switch/router at the CO for your ISP is having an issue.
18. One of the many hubs between you and PWI is having an issue.
19. There is heavy sunspot activity. (has happened within the past two years)
20. There's a regional router outage. (Has happened several times, most recently just a couple of weeks ago.)

That's just a few. The more details you give, the better I can narrow it down and tell you what the issue is. Just remember, 98% of the time it is not the servers.

Allisandre - Sanctuary wrote: »

Common reasons that you can't connect to the servers...

The more information you give, the easier it is to figure out your problem. I don't see why this concept is such a problem for you people to grasp.
From what you've given me, here's a quick list right off the top of my head of probable causes...
1. You don't have the three .exe files for the client set to run as administrator.
2. You don't have the game directory set as an exception in your security softwares.
3. Your network adapter driver is out of date and needs to be refreshed.
4. Your local area network settings are improperly configured.
5. You have more than one firewall and don't realize it.
6. Your firewall settings are too strict. (Very common with ZoneAlarm and Commodo.)
7. Your router is configured improperly.
8. you have a bad network cable.
9. You're using a wireless network connection. (Which leads to another huge list.)
10. You have a lot of traffic on your local network that is bogging your router/modem down.
11. There's a fault in your router.
12. There's a fault in your modem.
13, You have a bad phone cord plugged into your modem.
14. There's an issue with your house wiring.
15. There's an issue with your outside wiring.
16. A squirrel chewed on your phone line at the pole and it's raining. (I've had this happen personally.)
17. A switch/router at the CO for your ISP is having an issue.
18. One of the many hubs between you and PWI is having an issue.
19. There is heavy sunspot activity. (has happened within the past two years)
20. There's a regional router outage. (Has happened several times, most recently just a couple of weeks ago.)

That's just a few. The more details you give, the better I can narrow it down and tell you what the issue is. Just remember, 98% of the time it is not the servers.

Thank you for your most helpfull reply and the nice remark about "us" people. Very enlightening b:victory

Ths happens to me all the time. How the heck are we supposed to use our main server when the cant even frikan keep it online.

Users will try to say its not the servers or PWEs fault or anything but the thing is. It is.
How can it not be there fault when like 50 people have the same problem, your going to tell me we all have internet problems... yea I dont think so.

I used to play the West servers for like 2 years without ever changing servers and now since there last 2-4 updates I havent been able to play west servers for more than an hour.


This is just bs, I mean PWE probably knows of the problem or they are having issues with people trying to **** there servers and there trying to get them fixed A.S.A.P.

I think personally not to be a jerk but I mean PWE they host MANY big games as it is why not let some other big company host it like Ijiji or Gamersfirst or something like that, just to help PWE.

When you cant even maintain one frikan server side how is this affecting the game itself.....

++

DONT GO TELLING US THAT IS IS OUR FAULTS. Because how the hell would it be our fault when we can play the same server for years and years and now all of a sudden its crashing randomly, no matter how up to date your game is or how fresh your folder is IT STILL CRASHES.

I personally think PWE is keeping something from is and there haivng problems and wont tell us I mean have they EVER posted on the forums describing ANY issues or have the company themself EVER told us what has been updates with the patches... No so what makes it u think its either fault.

I'm sick of people accusing of these problems being our fault, ITS CLEAR AS DAY THATS ITS NOT.

What you people would try to say is that 100+ people that have this issue, have computer,internet or folder problems, cause if that is the case than when u have it happen to you and find out its not ur internet we will be waiting for your apology, untill then

This is Demon_Race from Dream because ARCH DOESNT WORK

Its not the facts that its hard to understand because I'm sure many of us understand that.

Its really just the facts of why is it all of a sudden happening now.
Why all of a sudden after so many years of working with no problems why is it that now it chooses to stop working.

It just doesnt add up.

Im also having the same problem but I'm in Asia..

ChaosRip - Archosaur wrote: »

What you guys try to tell us the problem is. U treat us like were all frikan morons and dont know **** about computer or how to internet works and you know I'm sick of that because many many people DO understand comptuers and there internet and how everything works.

They might just be posting to let PWE know of these problems to help fix them them or update them.
Because again, This server ran at max capacity PERFECT for MANY MANY years Since I'll actually say, since the Genesis Update theres been NOTHING but issues with this server.

Plus why is it that This one SUDDENLY has all these problems but the rest are better than ever,

ok, I read the whole thread. You claim to be computer-savvy, yet fail to understand the absolute most basic fact that Allisandre ad Mor_Toran pointed out.....

It's not the server that is having an issue.

I'd like to know how you think it is that PWE is going to fix a router in another state/country that they don't even own.

~~~~~
The issue since the Genesis update is that there's a lot more graphics, a lot more people, and the client was written in 2004 and hasn't been updated yet. It isn't even designed for multi-core platforms.
Any issues you have there, is on your end, within the client.
Any issues you have DC'ing is most likely either on your end, or in-between you and the servers.

It's like you can't even comprehend that there is more than one connection between your computer and the server, much less the fact that there are several. Each connection is a point of failure. Only one is managed by PEW and it's running fine.

here, take a look at this.... (Since no one has bothered to post a traceroute.)

Tracing route to pwigc2.perfectworld.com [64.74.134.48]
over a maximum of 16 hops:

1 <1 ms <1 ms <1 ms dsldevice.att.net [192.168.1.254]
2 9 ms 8 ms 8 ms 76-250-208-2.lightspeed.livnmi.sbcglobal.net [76.250.208.2]
3 10 ms 10 ms 11 ms 75.26.64.114
4 13 ms 10 ms 16 ms 75.26.64.78
5 9 ms 9 ms 9 ms 12.83.32.129
6 19 ms 18 ms 18 ms ppp-151-164-55-178.eulstx.swbell.net [151.164.55.178]
7 19 ms 18 ms 19 ms as2914-ntt.eqchil.sbcglobal.net [151.164.251.114]
8 19 ms 19 ms 19 ms ae-7.r21.chcgil09.us.bb.gin.ntt.net [129.250.4.201]
9 75 ms 71 ms 69 ms ae-5.r20.snjsca04.us.bb.gin.ntt.net [129.250.3.107]
10 72 ms 71 ms 70 ms ae-1.r06.snjsca04.us.bb.gin.ntt.net [129.250.5.13]
11 69 ms 74 ms 69 ms xe-0-0-0-4.r06.snjsca04.us.ce.gin.ntt.net [128.241.219.130]
12 72 ms 72 ms 70 ms border2.t7-1-bbnet1.sje004.pnap.net [66.151.144.20]
13 * * * Request timed out.

Green - My system/house
Yellow - My ISP
Red - A connection that neither myself, nor PWE, have any control over. Each is a potential cause for packet loss, which results in you getting disconnected.
Blue - PWI's ISP. It's going to time out here because they have ping response disabled to prevent DDoS attacks.

Right now I have an in-game ping of 114ms and I don't DC. If I do start to DC, I can usually run a trace and see that Hop 5 is overloaded and dropping packets.

If you fail to understand it put like that, give up. Quit playing MMO's, and take a course in networking.

ChaosRip - Archosaur wrote: »

Well I mean I just dont give a **** anymore. I dont like people bascially telling me that im an idiot and u know what, go **** yourselves.

I dont give a **** WHAT the problem is, the bottom line is that IT NEVER USE TO DO THIS since the maybe 2-5 updates ago. Since than I've had NOTHING but problems with West servers.

I really truely dont give a crao what the problem or cause is, the bottom line here is that again ITS NEVER EVER DONE THIS BEFORE and I dont give a **** what you say the problem is no matter if u say its me because I KNOW ITS NOT ME because it used to work 100% perfectly untill 2-5 updates ago

HAHAHAHAHAHAHAHAHAHAAAAAA

Oh god you're so funny.
You've been proven wrong with imepccable information and you still can't admit that you're wrong.

"I dont give a **** what you say the problem is no matter if u say its me because I KNOW ITS NOT ME "
ROFL!! It's been shown with a large amount of evdence that IT'S NOT LIKELY YOU and that it's not likely the servers, but you still can't get over yourself.b:laugh

"ITS NEVER EVER DONE THIS BEFORE and I dont give a **** what you say "
God, I'm really rolling now. IT HAS DONE THIS BEFORE, LOADS OF TIMES. But maybe you just weren't trying to play when it happened, or weren't on the wrong side of a hub that went bad.
You obviously don't give a **** when someone goes out and proves how blantantly wrong you are. That... might... mean... they... were... right... and... you... weren't. ZOMG! It's the end of the workd!!!! YOU WERE WRONG!!!b:chuckle

Sorry dude, i was just out trolling and you left yourself wide open. I mean really, are you like 5 or something? You remind me of my little nephew throwing a tantrum.
The reason you probably feel that people are treating you like an idiot is because you are acting like one.

Mor_Toran - Sanctuary wrote: »

"... magical" connection that links you directly to the servers without having to cross the rest of the planet in between.

Where can I get on of these?b:chuckle