Bugged Trials

Ediger - Raging Tide
Ediger - Raging Tide Posts: 38 Arc User
edited December 2011 in General Discussion
Tech support being what it is (which is non-existent it seems) I was told to post this here, for them to 'gather more information' so here it goes.

The trials for our faction is bugged - we were upgrading when the trials were suppose to reset - the trials did not reset - we finished the trial we were on - no one was credited with the completion of the trial - upgrades finished - now we have two teleport people in the base Teleporter Elemental and Teleporter Balance neither take us anywhere
Post edited by Ediger - Raging Tide on

Comments

  • LoraTab - Dreamweaver
    LoraTab - Dreamweaver Posts: 67 Arc User
    edited November 2011
    Sounds to me like terrible customer support an maybe you an your entire faction should just all quit the game and uninstal.
  • genotypist
    genotypist Posts: 0 Arc User
    edited November 2011
    What specific Trial did your faction complete before it bugged out?

    In the meantime, you'll have to wait until this upcoming Wednesday for the Trials to reset on its own. Lastly, please send us a ticket detailing the scenario in its entirety (http://support.perfectworld.com).
    [SIGPIC][/SIGPIC] "Life is short...Bury! Steady Sword!"
  • Ediger - Raging Tide
    Ediger - Raging Tide Posts: 38 Arc User
    edited November 2011
    oh no, I already gave them a detailed report - they told me
    Have you tried the Verify option in the front end (beginning game launcher - smaller menu) of the game?
    1) First, shut down your PC and wait a few minutes. Then restart your PC.
    2) Start the game, click on the Verify button on the game launcher menu, click on Yes, and let the game verify that your game client's files match the server-side versions of the files. It will also redownload any files that don't match.
    3) This will take some time. Please be patient.
    4) After this process is done, try to get into the game again and see if the same issue(s) occur.
    If this does not help, you may need to uninstall, and then re-install and freshly patch the game.
    At your own risk, you can also try disabling/turning off your antivirus/firewall software before starting the game launcher and before running Verify. Once Verify has finished, and you can login and play the game, then turn your AV software back on.

    Helpful right... lol the entire faction has client issues, of course the fact I have no problems in an alt faction on the same account - well yeah...

    So then they said:
    ---
    While we continue to investigate this issue, please post your experience to the general discussion forums so that we may collect data from other players who may have experienced the same issue as you.

    Please be sure to respond back to us with a link to the forum thread. Thanks for contacting Customer Service.
    --

    So yeah I came to this area and posted this useless thread, because chances are no one else is having the problem.

    But hey maybe they are, and maybe they will come to the forums and find this.

    The fact is - details are simple - its bugged - at this point sure, HOPEFULLY it will reset tonight - as it is we have had to go an entire week without being able to do them and the one we did finish - we had no rewards - because it is bugged.
  • Paterack - Sanctuary
    Paterack - Sanctuary Posts: 10 Arc User
    edited November 2011
    Participating in trial 1-2 yesterday it failed twice despite having all Idols summoned. Both times way to many elite mobs made it to the portals. All Idols summoned, kill quests completed and still fail. A ticket has been submitted by the person that was leading the trial.
    I have been in a groups that completed this before very shortly after implementation and this time it was no different. No reason it should have failed with all Idols up so I think that there is a bug in the works. Please fix
    thank you
  • Aedrian - Lost City
    Aedrian - Lost City Posts: 750 Arc User
    edited November 2011
    If the idols on the Second Trial are summoned too soon, they will die to mob attacks, since they do get agro.

    If your idols die they can't be re-summoned.
    <"shameless self-bump :D" Alexenokin - Lost City>
    -102% channeling self buffed wizzie, ready to shoot ^.^ (And -107% on Demon Spark, **** refines, I got turbo)

    *WTB: -12~-18% chan stuff, pm me in here or in game for details*

    [SIGPIC][/SIGPIC]
  • Broederjr - Lost City
    Broederjr - Lost City Posts: 234 Arc User
    edited November 2011
    we had it twice idols didnt die mobs just regen hp every hit
  • XKi - Lost City
    XKi - Lost City Posts: 103 Arc User
    edited November 2011
    ^ @ broederjr
  • Boartracker - Raging Tide
    Boartracker - Raging Tide Posts: 614 Arc User
    edited December 2011
    What a wonderful resolution. No option to escalate to a higher, more competent or literate authority. So we just have to film the entire trails as we do them to prove what we say happened if there's a glitch. (I wonder what video format that they will want?)

    It's beginning to look like the AT&T customer support staff who can't read are now doing PWI customer support. BOHICA b:shutup     b:angry

    b:bye
    Semper Fi,

    Boartracker

    [SIGPIC]http://imageshack.us/photo/my-images/818/marinesig.jpg/[/SIGPIC]
  • Asterelle - Sanctuary_1381265973
    Asterelle - Sanctuary_1381265973 Posts: 7,881 Arc User
    edited December 2011
    Another solution is to balance the rooms as best as you can and then coordinate killing the extra mobs in the higher than average rooms all at once. If they die in seconds of eachother the boss will be summoned.
    [SIGPIC][/SIGPIC]
    Refining Simulator - aster.ohmydays.net/pw/refiningsimulator.html (don't use IE)
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  • frankieraye
    frankieraye Posts: 250 Arc User
    edited December 2011
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    Topics such as these are considered breaches of privacy. Please refrain from posting such items including, but not limited to, email exchanges with GMs, admins, moderators, PWE Customer Service or personal communications with other members.


    Posting GM ticket conversations is against forum rules, so they've been removed from this thread.
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