Monsieur - Lothranis wrote: »
So like i submitted a ticket about something about a week ago....
and guess wat
No one has bothered to take a look at it nor reply me with anything whatsoever...
Lady_Zam - Lost City wrote: »
Never had trouble myself. Then again I think it depends on what section you send it to. Tech Support have always been super quick for me, but anything to do with.. uh.. harassment or something usually takes forever.
Alasen - Heavens Tear wrote: »
really? email them from a diff email? cause there was someone else posting on here that they told him when he emailed them on ANOTHER email that ... lol he had to email them from the email/account he signed up with. Your GM's and **** like to do circles around the guide books or w/e the hel u all are using. b:surrender
frankieraye wrote: »
If you no longer have access to your account's registered email address, then first please try to recover this information from your email provider. If you are unable to do so, please email us at [email protected] with the subject "Email Change Request". Once you verify your account information we will change your email for you so that you can proceed with the password change.
Thank you for your patience and support!
chaoticshelly wrote: »
A week? You're in good standing then. A ticket takes from 3 to 5 business days to be replied to, however, due to the sheer volume of mis-categorized and random tickets sent to the GMs, tickets may take longer, even up to a month.
chaoticshelly wrote: »
A week? You're in good standing then. A ticket takes from 3 to 5 business days to be replied to, however, due to the sheer volume of inept ticket-makers and random **** sent to the GMs, tickets may take longer, even up to a decade.
Always make sure to place your ticket in the appropriate category (huh, is it REALLY a gameplay issue if you can't log in?). Not sure what category fits? You can always ask on the forums, or heck, even PM me and I'll assist you. Further more, you should always provide as much information as possible. i.e. DXDiag long, HiJackThis log, screenshots and a thorough explanation of what happened.Also, always send more than one ticket, as sending more than one will send your ticket back to the top (you like being on top of things, don't you?). You can send another ticket, I'd say, after about 30 seconds your previous one wasn't answered, and make sure to faceroll your numberpad so it looks like it's linked to another ticket.If you were banned, you should always email death and profanity to [email protected] from an untracable email. Your email isn't isn't good enough? Worry not and email from a friend's address, however provide as much information as possible about their character, account and inventory in order to verify you are in fact not trying to **** them over.
Hopefully this helps you - if not, please hit your keyboard with your chair.
Sarrafeline - Sanctuary wrote: »
Good words there. I took some, er, liberties. b:surrender I got a little bored...