Online support?

Kayllan - Harshlands
Kayllan - Harshlands Posts: 19 Arc User
edited November 2011 in Support Desk
Do we have a online support? if Yes how can i contact they?
Post edited by Kayllan - Harshlands on

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  • krisnda
    krisnda Posts: 4,655 Community Moderator
    edited November 2011
    Kayllan - Harshlands wrote: »
    Do we have a online support? if Yes how can i contact they?

    Just click this link: http://support.perfectworld.com/
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  • Kayllan - Harshlands
    Kayllan - Harshlands Posts: 19 Arc User
    edited November 2011
    Sorry, but i mean about this :

    ''If you can't find your answer there, access our Live Chat feature or submit a ticket once you reach the end of the trouble-shooter or request support sections.''

    how can i contact in a live chat? >< can't find that in this link
  • krisnda
    krisnda Posts: 4,655 Community Moderator
    edited November 2011
    Kayllan - Harshlands wrote: »
    Sorry, but i mean about this :

    ''If you can't find your answer there, access our Live Chat feature or submit a ticket once you reach the end of the trouble-shooter or request support sections.''

    how can i contact in a live chat? >< can't find that in this link

    Just keep clicking through until you see the page that will tell to either click on live-chat, or to submit a ticket. Be wary of the live-chat hours, they are in California time. ^^
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  • Kayllan - Harshlands
    Kayllan - Harshlands Posts: 19 Arc User
    edited November 2011
    Found it thank you, also What time online chat is On there?
  • krisnda
    krisnda Posts: 4,655 Community Moderator
    edited November 2011
    Please note that Live Chat is only available during our business hours running from Monday through Friday from 10:30AM to 12:00 PM and 1:30 to 6PM.

    The new support system encourages users to browse the trouble-shooter and knowledge-base prior to starting a Live Chat session.

    This should answer that ^^.
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  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited November 2011
    Except that they are typically overloaded with tickets and haven't bothered to man the Live Chat line. It's also why we never see GM's in-game anymore.
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  • krisnda
    krisnda Posts: 4,655 Community Moderator
    edited November 2011
    SylenThunder - Sanctuary wrote: »
    Except that they are typically overloaded with tickets and haven't bothered to man the Live Chat line. It's also why we never see GM's in-game anymore.

    This...

    Is kinda true. They are seemly understaffed and you may not get a response with Live-Chat, which is why they have the ticket system (however long that takes)
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  • Kayllan - Harshlands
    Kayllan - Harshlands Posts: 19 Arc User
    edited November 2011
    lol...ticket is so baad >.> , they won't understend what i'm trying to say, and keep days to answer lol...

    *** bann bcuz of proxy error -____-

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