Error Message When Launching

Xter - Heavens Tear
Xter - Heavens Tear Posts: 19 Arc User
edited November 2011 in Support Desk
I tried Launching PWI several times. I've verfied and uninstalled and reinstalled several times. This game use to work with my computer but I get this error now :\

and I have uninstalled my graphics card and reinstalled atleast thrice (Three times).

Any help b:cry
[SIGPIC][/SIGPIC]
Post edited by Xter - Heavens Tear on

Comments

  • Scuzeme - Dreamweaver
    Scuzeme - Dreamweaver Posts: 129 Arc User
    edited June 2011
    Since it worked before, maybe try a system restore point, if you are using Windows , it will restore to a previous state. After that you just have to verify once more and it should work than.

    NOTE : system restore is not FACTORY restore.

    Hope this helps
  • Xter - Heavens Tear
    Xter - Heavens Tear Posts: 19 Arc User
    edited June 2011
    Scuzeme - Dreamweaver wrote: »
    Since it worked before, maybe try a system restore point, if you are using Windows , it will restore to a previous state. After that you just have to verify once more and it should work than.

    NOTE : system restore is not FACTORY restore.

    Hope this helps

    Well I should have said more, It worked before like a month ago >.< I havn't been on for abit. And I can't system restore, To many files that i can't lose.
    [SIGPIC][/SIGPIC]
  • Scuzeme - Dreamweaver
    Scuzeme - Dreamweaver Posts: 129 Arc User
    edited June 2011
    In that case ,

    I would recommend uninstalling , completely remove, download it again.
    it may take awhile, yes , but waiting for a definite answer takes up time too

    FYI I would recommend BACKUP BACKUP BACKUP at least once in a week
  • Xter - Heavens Tear
    Xter - Heavens Tear Posts: 19 Arc User
    edited June 2011
    I have done this and verified it so much it shouldn't have an issue v.v I ran it on the lowest settings possible and still crashes with an error in some other language.
    [SIGPIC][/SIGPIC]
  • Scuzeme - Dreamweaver
    Scuzeme - Dreamweaver Posts: 129 Arc User
    edited June 2011
    If possible please specify hardware and software .
    please specify WHEN the game crashes
    also specify which file u use to startup PWI , the element client or the launcher?
  • Xter - Heavens Tear
    Xter - Heavens Tear Posts: 19 Arc User
    edited June 2011
    OS Name Microsoft Windows XP Professional
    Version 5.1.2600 Service Pack 2 Build 2600
    OS Manufacturer Microsoft Corporation
    System Name DHP91RH1
    System Manufacturer Dell Inc.
    System Model OptiPlex 330
    System Type X86-based PC
    Processor x86 Family 6 Model 15 Stepping 13 GenuineIntel ~2002 Mhz
    Processor x86 Family 6 Model 15 Stepping 13 GenuineIntel ~2002 Mhz
    BIOS Version/Date Dell Inc. A06, 8/31/2008
    SMBIOS Version 2.5
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume2
    Locale United States
    Hardware Abstraction Layer Version = "5.1.2600.3023 (xpsp_sp2_qfe.061030-0020)"
    User Name DHP91RH1\Mike
    Time Zone Eastern Daylight Time
    Total Physical Memory 1,024.00 MB
    Available Physical Memory 268.16 MB
    Total Virtual Memory 2.00 GB
    Available Virtual Memory 1.96 GB
    Graphics Card Intel(R) G33/G31 Express Chipset Family

    It crashes as soon as it starts up no matter what and I run the patcher and then try to launch. If i try the Element.exe itself its the same issue.

    I know the graphics card sucks but it worked perfect befoer on maxed settings
    [SIGPIC][/SIGPIC]
  • Scuzeme - Dreamweaver
    Scuzeme - Dreamweaver Posts: 129 Arc User
    edited June 2011
    I guess your version doesnt run anymore after the new genesis expansion .
    You may wanna try this :

    How can I play the game on older hardware or with integrated graphics?



    Please note that this only applies to PWE MMO Angelica Engine games. As of Feb 8, 2010, this includes Perfect World International, Ether Saga Online, and Jade Dynasty, but NOT Battle of the Immortals or Torchlight.


    Tech Support discovered a little tweak that you can do to the game's systemsettings.ini file to get the game to run better on older hardware, and integrated graphics (because the game keeps getting more content). This should help all integrated video chipset players, and those who have hardware that just meets the minimum or just under minimum system requirements.


    Keep in mind this is a last resort option.


    The game should also use less system resources overall, especially when you minimize the game.

    As this does not affect gameplay, it is NOT considered a cheat. We want people to be able to get into and play the game!

    1) Make a copy of your game's systemsettings.ini file BEFORE you copy in the new Video settings.

    2) In the \element\userdata folder, open up the systemsettings.ini file with Notepad.

    3) Highlight what is in the file under the [Video] part of the text, and delete it.

    4) Now Copy and Paste the following into the same place:

    [Video]
    Level = 0
    Sight = 0
    WaterEffect = 0
    SimpleTerrain = 1
    TreeDetail = 0
    GrassDetail = 0
    CloudDetail = 0
    Shadow = 0
    MipMapBias = 0
    SunFlare = 0
    AdvancedWaterUD = 0
    TexDetail = 2
    SoundQuality = 2
    VerticalSync = 0
    GammaNew = 83


    5) Now Save it.

    6) Start the game, and DO NOT TOUCH ANY OF THE GRAPHIC SETTINGS.

    7) The game will launch full screen in 800x600 mode. Just relax and notice that the framerate should be higher. (You can test this using a program called FRAPS )

    If you change the game to run in windowed mode, and in a higher resolution, we can't promise you the same performance increase. However, it should be a better overall improvement.

    If you change any of the other settings, it will put the old higher defaults in as 0 (zero) and you may have problems running the game again. So you will then need to copy and paste the [Video] section back into the systemsettings.ini file and Save it again.

    Please note the game must NOT be running when editing and saving the systemsettings.ini file.

    Source : PW Knowledgebase

    Good luck
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited June 2011
    Please send in a ticket to Tech Support with the following information so we can try to figure this out for you. We need you to send us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Attach the dxdiag.txt that you save to your reply to us.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file.

    This is important so that we can do our best to help you.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Gavigenious - Harshlands
    Gavigenious - Harshlands Posts: 2 Arc User
    edited October 2011
    i got the same problem after i download pwi it upgrades the i click start.then an error message comes up with some weired writing plz help i really like this game. i use to play it on my other pc but that pc is destroyed so i got another pc and now got this probb:cry
  • Gavigenious - Harshlands
    Gavigenious - Harshlands Posts: 2 Arc User
    edited November 2011
    i got the same error message too i got a compaq computer but when i download perfect i get and error message some kinda weird message after i press start i really want to play my game back so plz help meb:cryb:cry

Categories