Phoenix Nirvana Glitch

I was asked to post a forum so other people who have experienced this issue can comment.

Where did you experience this issue? (If available in game, please note the coordinate numbers.):
Nirvana - Heaven's Collesium
Boss - Phoenix

Which character(s), NPC(s), item(s), skill(s), or quest(s) were involved?:
Quest - Nirvana Instance Boss Completion

What exactly happened? Please be as detailed as possible.:
We had gotten the boss down to about 100k HP at the cost of many deaths, charm ticks, and pots on all members parts. Which we have been experiencing all day, much more often then normal for this instance. The boss got stuck in the wall and was unable to even be selected by any member, let alone pulled out of the wall . We therefore could not finish the boss, recieve our drops for killing it, or continue the instance to the last boss.

What do you believe should have happened?:
The boss should have reset at the very least, more than likely it should have just been able to be pulled out of the wall. Many of the bosses in instances can get glitched into walls if pulled to the wrong spot but this is the first and only time i have experienced one not being able to be re positioned from within it. Our squad lost out on the drops that make the instance worth running as well as wasting the keys used to open it and not being able to complete the instance, due to the fact that we could not finish due to this glitching.


RE: Ticket #: 15049-282639