Error: You are not authorized to view this Ticket

liub4o
liub4o Posts: 0 Arc User
edited August 2011 in Support Desk
My English is very bad, so I use google translator, I hope you understand.
I sent a message to pwesupport@perfectworldinc.com with the game no problems, I would like to offer them something that they gave me a link
Go to: https://support.perfectworld.com/link/portal/15049/15058/Ticket/276269
Log in, and you will be automatically taken to the Ticket page.
but as soon as I get it now says it
Error: You are not authorized to view this Ticket (# 15049-276269).
http://postimage.org/image/gzsqa2jo/
What do I do send them another 2 reports that I can not see the link, and they answered me 2 more of these, which I can not go.
Post edited by liub4o on

Comments

  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited August 2011
    You typically get that message when trying to view it from an account that did not open it. If you are getting that message on the same account you opened the ticket with, send an e-mail to customerservice@perfectworldinc.com explaining your situation.
    [SIGPIC][/SIGPIC]
  • liub4o
    liub4o Posts: 0 Arc User
    edited August 2011
    SylenThunder - Sanctuary wrote: »
    You typically get that message when trying to view it from an account that did not open it. If you are getting that message on the same account you opened the ticket with, send an e-mail to customerservice@perfectworldinc.com explaining your situation.

    I wrote them that I can not open when running an error, but they sent me another one at the same address formu.I write on the customerservice@perfectworldinc.com
    Go to: https://support.perfectworld.com/link/portal/15049/15058/Ticket/276704
    Log in, and you will be automatically taken to the Ticket page.
    I can not figure out what's wrong? I use Opera. Tried through Explorer, the same
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited August 2011
    oh, Opera and IE are not browsers I would recommend using. IE for obvious reasons, it's got more bugs than some movies I've seen. Opera because it's just an extension of Firefox, and firefox has not been good at keeping up with compatibility for the last year or so.

    Try using Chrome. It's fast, it's clean, and it's more compatible than just about anything out there. More sites now are even writing specific for chrome and only using compatibility tags for IE.
    [SIGPIC][/SIGPIC]
  • liub4o
    liub4o Posts: 0 Arc User
    edited August 2011
    SylenThunder - Sanctuary wrote: »
    oh, Opera and IE are not browsers I would recommend using. IE for obvious reasons, it's got more bugs than some movies I've seen. Opera because it's just an extension of Firefox, and firefox has not been good at keeping up with compatibility for the last year or so.

    Try using Chrome. It's fast, it's clean, and it's more compatible than just about anything out there. More sites now are even writing specific for chrome and only using compatibility tags for IE.
    http://postimage.org/image/jzxtd10k/
    google chrome...
    Excuse me, but apparently this will not solve the problem, but I need to contact the person who will be able to listen to my ideas about the MMORPG from your company, you can give the mail address? I wanted to find this person through a support ... but once everything is so difficult can help me with this?
  • my99ukforum
    my99ukforum Posts: 0 Arc User
    edited August 2011
    liub4o wrote: »
    My English is very bad, so I use google translator, I hope you understand.
    I sent a message to pwesupport@perfectworldinc.com with the game no problems, I would like to offer them something that they gave me a link
    Go to: https://support.perfectworld.com/link/portal/15049/15058/Ticket/276269
    Log in, and you will be automatically taken to the Ticket page.
    but as soon as I get it now says it
    Error: You are not authorized to view this Ticket (# 15049-276269).
    http://postimage.org/image/gzsqa2jo/
    What do I do send them another 2 reports that I can not see the link, and they answered me 2 more of these, which I can not go.

    i have exact same problem, they sent ticket asked me to login when i cant login since my other account is banned, and after few tickets sent, they will keep sending the same thing, which i think nobody works there(auto reply) or maybe they hire non english speaker that doesnt understand what is the actual problem. my temporary banned cannot be unbanned coz i cannot login to provide reason why its banned in first place.

    the only thing solved my problem is to make new account and forget old one, worked for me and bye bye old account with months of effort.

    tbh, i dont expect this kind of service from a listed company in NASDAQ.

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