I need GM help on my missing things

juneda
juneda Posts: 12 Arc User
edited August 2011 in Support Desk
Hi,
Am not sure if this is the right place to ask about this. But i have in-game problems and been clicking the GM button every 5 minutes, but with no respond. So i come here, hope someathing happened.

I have problem with my fashions in my wardrobe. Recently i dyed one of my fashion and then i wear it. Somehow, today, i login, and i saw i have 2 piece of the same fashions - one with the original color b4 i dyed, and one with the new color after i dyed. The weird part is that, i lost one of the other fashion i have in my wardrobe.

Is this something of a glitch or bug? i tried to relog and restart game, it is still the same.
And the one fashion that i lost is my favorite one, :(

Pls, i need help or support from GM if there is one here....

Thanks.
Post edited by juneda on

Comments

  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited August 2011
    1. GM's work weekdays from like 9 to 5 EST. (GMT -8) They don't work weekends.

    2. They don't typically read the forums either, and the only real way to get help is to submit a ticket.

    3. Submit a ticket. You will have to wait a few days. Patience is a virtue. A GM will get to it as soon as they look at the other tickets that were submitted before yours.

    Have no fear, they can look in the logs and see exactly what happened. Be sure to be specific about the time.
    [SIGPIC][/SIGPIC]
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited August 2011
    Good assist Thunder! b:victory

    It is 10a-7p California Time M-F though for Customer Support tickets.

    Us Tech Support Sith do 7 days between our department in tickets. b:victory
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • juneda
    juneda Posts: 12 Arc User
    edited August 2011
    SylenThunder - Sanctuary wrote: »
    1. GM's work weekdays from like 9 to 5 EST. (GMT -8) They don't work weekends.

    2. They don't typically read the forums either, and the only real way to get help is to submit a ticket.

    3. Submit a ticket. You will have to wait a few days. Patience is a virtue. A GM will get to it as soon as they look at the other tickets that were submitted before yours.

    Have no fear, they can look in the logs and see exactly what happened. Be sure to be specific about the time.
    yeah i didnt notice about the working time cos am from Asia...oh well, thanks for the info, i already send a ticket, hope something happened, :)

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