elementalclient.exe stop working, crash on loading!

myril5
myril5 Posts: 0 Arc User
edited August 2011 in Support Desk
When I press start on my client, it opens a new window. There's a loading bar, when it reaches the max, the game crashes!
What can I do? Thanks ^^


EDIT: I mean elementclient.exe
Post edited by myril5 on

Comments

  • Felizia - Lost City
    Felizia - Lost City Posts: 487 Arc User
    edited July 2011
    verify your game files first
    [SIGPIC][/SIGPIC]
  • myril5
    myril5 Posts: 0 Arc User
    edited August 2011
    Done, even before posting here! :(
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited August 2011
    Please send in a ticket to Tech Support with the following information so we can try to figure this out for you. We need you to send us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Attach the dxdiag.txt that you save to your reply to us.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file.

    This is important so that we can do our best to help you.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera

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