its getting a bit of ridiculous, help me please

ijustwannaknow
ijustwannaknow Posts: 8 Arc User
edited August 2012 in Support Desk
26. juli 17:00 i was banned, for the first time and without any warning of GMs or anything else, i wrote the customer support, waiting for answer since more than 1 day and dont get a single answer, i read that the normal bans are 1 day/3 days/ 1 week and so on,

my problem with that is IM BANNED FOR 2 DAYS NOW AND DONT GET ANY ANSWERS OR UNBANNED, HELP ME PLEASE?! i just want to play -.-
Post edited by ijustwannaknow on

Comments

  • SweetDagger - Heavens Tear
    SweetDagger - Heavens Tear Posts: 42 Arc User
    edited July 2011
    You was banned for buying a telecousic from a catshop.
  • ijustwannaknow
    ijustwannaknow Posts: 8 Arc User
    edited July 2011
    You was banned for buying a telecousic from a catshop.

    rather from gettin rich without buying zeni -.-
  • SweetDagger - Heavens Tear
    SweetDagger - Heavens Tear Posts: 42 Arc User
    edited July 2011
    It's true, buying telecousics from catshops is a bannable offenseb:pleased
  • ijustwannaknow
    ijustwannaknow Posts: 8 Arc User
    edited July 2011
    It's true, buying telecousics from catshops is a bannable offenseb:pleased

    since i played this game in german i dont know what u mean with telecousic
  • SweetDagger - Heavens Tear
    SweetDagger - Heavens Tear Posts: 42 Arc User
    edited July 2011
    It's a small salty flavourd crispb:dirty
  • ijustwannaknow
    ijustwannaknow Posts: 8 Arc User
    edited July 2011
    It's a small salty flavourd crispb:dirty

    iso serious answers to my problem :X
  • SweetDagger - Heavens Tear
    SweetDagger - Heavens Tear Posts: 42 Arc User
    edited July 2011
    I dont know, did u doo anything naughy, like SCAM!, or ****!, or do FFC glitch! orrrrrrrrrrrrrrr


    did you teleport to plum city

    thats a bannable offense you knowb:pleased
  • ijustwannaknow
    ijustwannaknow Posts: 8 Arc User
    edited July 2011
    I dont know, did u doo anything naughy, like SCAM!, or ****!, or do FFC glitch! orrrrrrrrrrrrrrr


    did you teleport to plum city

    thats a bannable offense you knowb:pleased

    in my opinion i was a really good and reliable player... i helped ppl with their questions/quests/any kinds of problems, never was offensive to anyone, did what i could to make gold on legal ways without donating, i think this all doesnt lead to a 1+ day ban... i cant even go to the support page and log in with my account to trace my ticket cuz its says im banned, its so sad i like this game.... dont want to ragequit it like this.
  • SweetDagger - Heavens Tear
    SweetDagger - Heavens Tear Posts: 42 Arc User
    edited July 2011
    Okay my first question is

    Are you using google trasnaltor to speak to me.


    Second thing


    Sometimes it takes up to 3 WORKING days to get back to you, what i usually do is

    Go to contact page, get the email they say u have to use to contact them
    then just email them directly from any address and ask the reason and when will it be un-banned

    But sometimes PWI like to ban for unknown reason because they're bored.
  • ijustwannaknow
    ijustwannaknow Posts: 8 Arc User
    edited July 2011
    Okay my first question is

    Are you using google trasnaltor to speak to me.


    Second thing


    Sometimes it takes up to 3 WORKING days to get back to you, what i usually do is

    Go to contact page, get the email they say u have to use to contact them
    then just email them directly from any address and ask the reason and when will it be un-banned

    But sometimes PWI like to ban for unknown reason because they're bored.

    NO TRANSLATOR!! xd just lazy english, i wrote them of course and didnt get any answer and remain banned without being able to login in support page, so waiting is the key? i hope so... ty
  • SweetDagger - Heavens Tear
    SweetDagger - Heavens Tear Posts: 42 Arc User
    edited July 2011
    If they banned you for no reason get the police and push charges OK

    b:cool b:cool b:cool
  • ijustwannaknow
    ijustwannaknow Posts: 8 Arc User
    edited July 2011
    If they banned you for no reason get the police and push charges OK

    b:cool b:cool b:cool

    Your account, MY ACC :D, has been temporarily suspended for violating the Terms of Service. For specific details regarding this suspension, please contact Perfect World Entertainment's Customer Service Group via email at Customerservice@perfectworldinc.com.

    what i did, i wrote em... awaiting email, topic closed?!
  • SweetDagger - Heavens Tear
    SweetDagger - Heavens Tear Posts: 42 Arc User
    edited July 2011
    yap thats right, wait for a responce they will eventually reply, btw u got msn or skype? u seem a pretty cool guy to talk to why ur waiting
  • ijustwannaknow
    ijustwannaknow Posts: 8 Arc User
    edited July 2011
    yap thats right, wait for a responce they will eventually reply, btw u got msn or skype? u seem a pretty cool guy to talk to why ur waiting

    i dont even know how to pm ppl in forums, i wont call it here in public before i get 10000 adds :D
    add me, i like being public LOL, add

    cooperreece@hotmail.co.uk

    pm'd, ill cut the spam and wait wait wait now. ty for the answers m8^^
  • SweetDagger - Heavens Tear
    SweetDagger - Heavens Tear Posts: 42 Arc User
    edited July 2011
    add me, i like being public LOL, add

    cooperreece@hotmail.co.uk
  • ijustwannaknowto
    ijustwannaknowto Posts: 1 Arc User
    edited July 2011
    im back forgot the acc of my old "only regg'd to post" account...

    so now i got banned for a entire week without doing anything wrong, didnt get a single warning, its my second ban, telling me i get banned for 1 week, wrote to customer service, cuz i didnt do anything bad.

    im gonna quote this Knowledge Base from https://support.perfectworld.com/ics/support/default.asp?deptID=15058 :

    Infraction Matrix

    We at Perfect World strive to create a safe and fun community for you, our gamer. Policing, which is never a pleasant task, is an essential part of maintaining this order. Basic usage guidelines are stated within our Terms of Service (http://www.perfectworld.com/about/terms) and also within the forum guidelines. Users found to be in violation of these rules (infractors) will be held accountable for their actions and subject to the following rules of Infraction Matrix:

    Warnings
    First-time infractors will receive warnings for their actions. Warnings will come in the form of email or direct in-game GM communication. If necessary, a temporary ban of an hour or so may be issued along with the warning. Depending on the severity of the infraction, a GM may at their discretion escalate the warning into a ban, even if it's for a first offense. A user will generally receive three warnings before a ban is issued.

    Bans
    It's basically a "Three strikes and you're out" rule. It usually takes three warnings before an infractor is issued a ban. If at all possible, we'd like to give the user an opportunity to learn from their mistakes before assigning them 'hard time'. A light ban will consist of 1 day, which we feel is more than an enough time for an infractor to cool down. If the behavior persists or a different infraction follows, a secondary ban of 3 days will be issued. One-week and two-week bans are the next levels of escalation, although we never hope it escalates to that point. And finally, if nothing can be done to resolve the situation, we issue as a last resort a permanent ban. All bans are followed by email notifications that state the reason and duration of the ban.

    Note that not all infractions are the same. Some are, how should we say, 'lighter' than others. For example: world-chat violation (which can be pretty nasty on its own) is usually 'less-severe' than an account takeover. While the world chat violation may have offended some users who saw the text, an account takeover could result in a user losing their items, money, and other hard-earned valuables. There is no direct line that divides one infraction from another, but we do evaluate each situation based on the impact it has on our community.

    -quote end-

    so im banned for the second time, get banned for 1 week instead of the 3 days like it says, i need help in this case seriously i get banned without doing anything wrong, help me please!
  • dragonomellet
    dragonomellet Posts: 0 Arc User
    edited August 2012
    First of all this banning in game is somehow disturbing because, tho it is free to play games, some customer actually paid for the gears, skills, ect.

    Therefore, it raised a question: do we actually buy this product or is that just we lending money to PWI and therefore they are liable to return all the hard earn GOLD that has been put into the company by player once an account got banned permanently or even temporarily.

    Technically, we can buy gold from Auction which is money charged by other player therefore, those people who is playing for free n getting coins to buy GOLD from other player are infact similar like working, cus they put their TIME in earning those coins.

    I m not a lawyer, However, I often wonder Why Do people buy Zen n transfer it to GOLD in order to sell it in Auction house to get in game coins, if by doing so does not guarantee that you own the item that you are purchasing.

    Is this even LEGAL to purchased something that is not going to belong to you??. For example, you purchase flyer from the boutique, but at anytime PWI can permanently band you or take the account away (as said in their term n condition) and so u lost that Flyer, right. Has anyone ever question this term n condition?

    If you dont play it for 1 year PWI can delete your account, regardless whether or not u use real money on the acc or not, So is this mean Pixel is like perishable goods?, is it like buying food that if u dont eat it, it will go bad?.

    We dont get any warning in PWI, not like for example at other games they have band indicator where there is kinda banning indicator that can go up n down, so when a player indicator is yellow, we can take a rest for few weeks till it goes to green again.

    If I was a person who farm coins in order to purchased GOLD, getting Banned means lost of Income, So Who will compensate me on this?.

    PWI should have a better banning system, have some sort of warning for going to be banned is probably worth to look at.

    Maybe also develop a program that prevent a minor to pm someone who is over 18 yrs old, because when u made an account u put in ur date of birth right, so why not put a program that prevent under age to pm adult, I mean some sort of filter that can be put in place by parents on who the kids can pm, ect. There must be better system to be in placed, maybe special server based on difficulty, or like ppl who is under 18 cant get in the dung cus its too difficult for them LOL, (just a thought) or put a cap on the time that a minor can log in, for example they drop every 2 hrs or so, cant log in back for 15 mins for example b:laugh

    The problem also arise when you change ur email address and forget to changed it on pwi account. In this case, you can not recover your account, when u get banned cus you cant reply to them from the email address where they send you notification.

    Even Worse that PWI give self service to changed ur email address of your account in pwi website, its make it difficult to retrive your account in case you get **** cus the HACKER can changed your email address to theirs.b:shutup in this case bye bye account for good.

    IF this is happened, another Problem also arised when PWI asked about personal detail to retrieved your account cus sometimes we play too long we cant remember the detail that we put in as there are so many website n games a person probaly registered online. you could moved house, changed your name, ect.

    Last Question is: WHY so much power is given to GM when our Zen actually paying their wages? IF I understand this correctly, GM is employee of PWI right.

    Another Question that I have but not really about this topic is this, Why can't I get the GOLD into ZEN n get it back to my WALLET?b:laugh

    Thank you all...b:bye
  • ravenwolfen
    ravenwolfen Posts: 0 Arc User
    edited August 2012
    Please wait for a reply to your ticket.

    Bans are not discussed on the forums.

    Closed.
This discussion has been closed.