cant open the zen side

Jiana - Dreamweaver
Jiana - Dreamweaver Posts: 3 Arc User
edited July 2011 in Cash Shop Huddle
When i click on purchase zen it load then stop and say my windows internet explorer cant open the side.

anyone know what i have to do :p
Post edited by Jiana - Dreamweaver on

Comments

  • Jiana - Dreamweaver
    Jiana - Dreamweaver Posts: 3 Arc User
    edited July 2011
    i just download firefox. so just close this or delete it.

    and can open zen page now.
  • shnuggles
    shnuggles Posts: 7 Arc User
    edited July 2011
    In the future with these issues, it is typically an older version of our website that is stored on your computer. The following will assist you in resolving that.

    Please first try logging out of the website and then log back in and see if this resolves the issue for you. If not, please continue to the step below.

    Please restart your web browsing session. You'll need to restart your computer after you have removed your cache/cookies for the PW website. You should be able to properly charge ZEN after your session has been cleared.

    If this issue persists, you can also use an alternate web browser such as Firefox, Google Chrome, Safari, or Internet Explorer.

    If this is not the issue or you are still experiencing issues with the payment page, please let us know.
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory
  • nemy6
    nemy6 Posts: 24 Arc User
    edited July 2011
    i havent been able to purchase gold on ie since they updated the site, its rather frustrating since i dont want to install other browswers, i end up buying gold on my phone which is a little more then annoying. i wish they would fix the problem already, i've even formated my computer since and it dont work.

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