My client always decides to randomly close itself.

Tuiat - Sanctuary
Tuiat - Sanctuary Posts: 16 Arc User
edited July 2011 in Support Desk
This happens once or twice a day, Every day

I'm playing as normal, minding my own business. Sometimes I'm busy in a squad. Tanking or maybe even soloing Nix valley.

Other times I'm just walking around enjoying the scenery.. It really doesn't matter.
Every day, my client just decides to...shut itself off.

Gone. Poof. Almost as if I closed it myself.
No Bug report screen, nothing out of the ordinary. Just...Gone, shut off. Closed.

This happens at the most Inconvenient of times and I swear to god it makes me want to drive a hole through my monitor.

What is causing this?


Also on an unrelated note.. I often find myself having to click on my Speed boosts Twice. Unfetter and Holy path..
I died early in Nix today because my Bloody holypath didn't activate when I clicked on it. :|
Post edited by Tuiat - Sanctuary on

Comments

  • Tuiat - Sanctuary
    Tuiat - Sanctuary Posts: 16 Arc User
    edited June 2011
    ...
    Bump :I
  • Typhyse - Sanctuary
    Typhyse - Sanctuary Posts: 3,469 Arc User
    edited June 2011
    The client is crashing. Simple as that.
    I notice the skill lag as well...but with nearly ALL my skills. Just spam-click it until it works.
    Demon_Troll: "takes on the appearance of an innocent archer but turns into a mindless idiot once you hear him speak"
    ~Spazz~
  • Tuiat - Sanctuary
    Tuiat - Sanctuary Posts: 16 Arc User
    edited June 2011
    Oh the helpfulness of the Tech support forum.

    Astonishing. b:surrender


    Is the client crashing my Comp's problem, or a bug that came with one of the previous patches?
  • Tiageos - Sanctuary
    Tiageos - Sanctuary Posts: 266 Arc User
    edited June 2011
    With no system information, dxdiag, or a list of running processes...... your guess is as good as any.

    When you ask for help, you must give us something to work with. All we know so far is that your client crashes. Whoopty skippy yay.
  • synapz
    synapz Posts: 0 Arc User
    edited July 2011
    I just returned to PWI about a week ago and also am noticing the client crashing without any error messages. This happens mostly in heavy populated areas but also sometimes in midflight over other areas as well. I need to turn down graphics settings to avoid so I guess it has to do how many objects there are visible on screen or something. I don't think it's my computer which is to blame since I only have the problem in PWI and no other game. Last time I played (when Tideborn came) I had no such issues whatsoever.

    My computer hardware and OS is:

    Intel I7 920 @3.8Ghz
    12GB DDR3 RAM
    Game installed on 128GB SDD from Corsair
    Creative X-Fi Titanium Soundcard
    Nvidia GTX 590 videocard
    OS: Windows 7 Professional 64Bit SP1

    With this I can play most games on max settings and also PWI but not in heavy populated areas with lots of stalls. A guaranteed place of crash is west part of certain town (sorry, not 100% sure of spelling of the city but I think you all know which one I mean) so now I usually set the gfx setting to low when I am there to avoid a crash.

    I feel the graphics lag is much worse now than when I played last time, maybe because teh number of stalls (on Dreamweaver) has increased alot. Of course it would still be ok if the client didn't crash every time i went into time with good gfx settings. Especially when I am on my tiger mount teh crtash comes very fast.
  • El_Curandero - Raging Tide
    El_Curandero - Raging Tide Posts: 1 Arc User
    edited July 2011
    I play on windows XP and on GNU/Linux ubuntu via wine, it close randomly on both but much more frecuently on windows, i don't know why, but this start some updates ago. i have an geforce 8600 and 4 Gb of ram (excuse me for my bad english!).
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited July 2011
    Please send in a ticket to Tech Support with the following information so we can try to figure this out for you. We need you to send us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Attach the dxdiag.txt that you save to your reply to us.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file.

    This is important so that we can do our best to help you.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • LeMiranda - Heavens Tear
    LeMiranda - Heavens Tear Posts: 4 Arc User
    edited July 2011
    Same experience here, started around 3 weeks ago.

    Game closes in West Archosaur if UI distance is set to max.

    Configuration:
    Windows 7 Pro
    i7-2600k @ 4.2MHz
    16 GB Corsair 128000 RAM
    OCZ SSD 120GB
    nVidia 580
    Latest drivers for everything.

    No other game has any issues, or even a performance problem - I play, or at least dabble around with, pretty much every 3d sim game, many space shooters including the new space MMO from Germany which I will not name, every MMO that is supposed to stress the system, and every flight sim.

    I've checked DX logs, no errors logged. Also checked system and admin logs, tried playing in Admin mode, no errors, just *poof* game vanishes.

    Sometimes this is within a few minutes of getting to west Archo, sometimes I can have my kitty shop up for 2 days before it happens.

    Hope this info is some help towards identifying the issue.
  • synapz
    synapz Posts: 0 Arc User
    edited July 2011
    LeMiranda - Heavens Tear wrote: »
    Same experience here, started around 3 weeks ago.

    Game closes in West Archosaur if UI distance is set to max.

    Configuration:
    Windows 7 Pro
    i7-2600k @ 4.2MHz
    16 GB Corsair 128000 RAM
    OCZ SSD 120GB
    nVidia 580
    Latest drivers for everything.

    No other game has any issues, or even a performance problem - I play, or at least dabble around with, pretty much every 3d sim game, many space shooters including the new space MMO from Germany which I will not name, every MMO that is supposed to stress the system, and every flight sim.

    I've checked DX logs, no errors logged. Also checked system and admin logs, tried playing in Admin mode, no errors, just *poof* game vanishes.

    Sometimes this is within a few minutes of getting to west Archo, sometimes I can have my kitty shop up for 2 days before it happens.

    Hope this info is some help towards identifying the issue.

    Your experience pretty much matches mine. I also tried to run in compatibility mode (Win2K, XPSP3, VistaSP1), Single GPU and SLI modes (I have aGTX590), with custom profile and default. I tried with lower settings than max (distance not max, water off and shadows off) but the "poof" still happpens. If happens faster if I am on my mount (tiger), takes a bit longer if i walk arould I Archosaur and more seldom when I fly over Archosaur. The only way to avoid it seems to have the "performace setting" on, you know, at the top left of the seen, with lowest possible settings.

    Funny thing is that my wife is playing on a laptop with 2GB RAM and a lowend ATI gfx chip and her client never closes down.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited July 2011
    Send us your dxdiags so that we can try and help you! b:victory
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • indigo252
    indigo252 Posts: 0 Arc User
    edited July 2011
    Did you get an answer, why the client shut down? I've got the same problem but only while playing in team with my friend. She do not have such problems and i didnt until the last few days. Im afraid of fb, bh etc because of such flights away from game b:surrender
  • GenSyn - Dreamweaver
    GenSyn - Dreamweaver Posts: 10 Arc User
    edited July 2011
    I will try to send in some support ticket (with dxdiags) as soon as I have time and am home. Now using remote desktop which makes dxdiag report useless.

    I don't have any problems doing any FBs etc so far. Been to FB29, 39, 69.

    Before I submit a ticket I can add this info of what more is happening.

    *I get often (but not always) a shutdown of client when I tele to a Earthguard area (on my Seeker).

    * Efter a shutdown I get a sort of rollback. If edited skill placement, skillmacro or was on the move, my character sort of went "back in time" a bit. Last time it happened was yesterday when I finished cultivation on my Seeker, bought/upgraded some skills, rearranged some skills and edited macro. Then I teled to Earthguard area to do some quest and poof, client gone. After a relogin I found myself "on other side" as I should but all the skill changes were gone, actually everything I edited on skill bar (1-9 and F1-F9) changed back, including placement of hp potions and mp potions.

    I tried also to add some virtual memory since I usually don't use any because my computer has 12GB RAM. With 18GB virtual memory (total of 29GB) I thought i would not get the shutting down of client but it still happened.

    I also "revived" my old lvl 83 Psychic from my tideborn days (when I had no problems whatsoever with this game) but he also got a shurdown, in midlight over Archosaur.

    Well, I will try to send a ticket soon, so this maybe some day can be fixed.

    A sidenote: I see now that after doing some changes using core connect my user name has changed from synapz to GenSyn. GenSyn is my new Seeker.
  • GenSyn - Dreamweaver
    GenSyn - Dreamweaver Posts: 10 Arc User
    edited July 2011
    Sent in a ticket but no solution yet. Did anyone else that have this problem notice, that since yesterday after the patch, the client doesn't close itself anymore but instead it just freeezes up and only way to restart it is to remove it first using task manager.

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