Everyone is Purple???

lamesquiirelel
lamesquiirelel Posts: 1 Arc User
edited July 2011 in Support Desk
Every monster, NPC, and character is Purple. It wasnt purple in character design but it is in game. Whats going on? i lowered all system stuff to minimal and its the same
Post edited by lamesquiirelel on

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  • chaoticshelly
    chaoticshelly Posts: 0 Arc User
    edited July 2011
    Please provide a screenshot so we can understand what exactly is your problem and possibly solve it.
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  • lamesquiirelel
    lamesquiirelel Posts: 1 Arc User
    edited July 2011
    ChaoticShelly wrote: »
    Please provide a screenshot so we can understand what exactly is your problem and possibly solve it.

    2011-07-0622-39-02.jpg
  • krisnda
    krisnda Posts: 4,655 Community Moderator
    edited July 2011
    o_0 you may want to first try Verifying, and while thats going, send a ticket here: http://support.perfectworld.com/ and they may tell you (you may hate this) to reinstall.
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  • chaoticshelly
    chaoticshelly Posts: 0 Arc User
    edited July 2011
    Another thing you will want to do is update your graphics driver. Please keep us posted!
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  • lamesquiirelel
    lamesquiirelel Posts: 1 Arc User
    edited July 2011
    do i download them from somewhere or what?

    My laptop and PC were booted up from the SAME CD. my laptop ran it before fine



    Added -
    My PC ran Forsaken World like a CHAMP
  • chaoticshelly
    chaoticshelly Posts: 0 Arc User
    edited July 2011
    First you need to figure out what Graphic card you own. Once you do that its best to go to the company's website and look for the latest version of your card's driver. Then all you should do is update.

    As for verify, you can do it through the launcher.
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  • lamesquiirelel
    lamesquiirelel Posts: 1 Arc User
    edited July 2011
    ChaoticShelly wrote: »
    First you need to figure out what Graphic card you own. Once you do that its best to go to the company's website and look for the latest version of your card's driver. Then all you should do is update.

    As for verify, you can do it through the launcher.

    it is Windows XP 32 Bit
  • chaoticshelly
    chaoticshelly Posts: 0 Arc User
    edited July 2011
    That is your operating system. You need to figure out what graphic card you are using.

    Click on "Start".

    Within the "start" menu click on "Run". Run can typically be found on the right beneath "Search".

    Once you have clicked on "Run" a small window will appear. Inside of the box in the small window type in "dxdiag". Be sure to type in dxdiag without using quotation marks. Once you have typed in "dxdiag" click on "OK".

    The DirectX Diagnostic Tools window will open now. At the top of this window there will be quite a few tabs. Click on the "Display" tab.

    Within the Display tab you will see information about your graphics card directly under "Device".

    Please let us know what graphic card you are using so I can assist you in finding the latest version of its driver.
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  • lamesquiirelel
    lamesquiirelel Posts: 1 Arc User
    edited July 2011
    how do i know what one is the graphic card? there so many


    There is no Device

    there is alot of Microsoft.DirectX.Direct3DX.dll and just one that is just Microsoft.DirectX.Direst3D.dll
  • chaoticshelly
    chaoticshelly Posts: 0 Arc User
    edited July 2011
    Follow the instructions in my previous post - it will be under "Device" and the name of your card will show in the line that says "Name:".
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  • lamesquiirelel
    lamesquiirelel Posts: 1 Arc User
    edited July 2011
    There is no Device

    there is alot of Microsoft.DirectX.Direct3DX.dll and just one that is just Microsoft.DirectX.Direst3D.dll


    there is also alot of other stuff
  • chaoticshelly
    chaoticshelly Posts: 0 Arc User
    edited July 2011
    This is what you should be looking at:

    http://imageshack.us/photo/my-images/402/deviceb.png/

    Pay no attention to the card in this picture, your card will be different.
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  • lamesquiirelel
    lamesquiirelel Posts: 1 Arc User
    edited July 2011
    ChaoticShelly wrote: »
    This is what you should be looking at:

    http://imageshack.us/photo/my-images/402/deviceb.png/

    Pay no attention to the card in this picture, your card will be different.

    oh okay

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  • PhantomThief - Archosaur
    PhantomThief - Archosaur Posts: 232 Arc User
    edited July 2011
    To help you and Shelly out...

    Watch and follow this videos instructions:

    http://www.youtube.com/watch?v=q9bHaDV_qMw

    It will help you figure out what graphics card you have so Shelly can help you.

    If you are having trouble figuring out what exactly the author of the video is clicking on, make sure to pause the video where needed.
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  • lamesquiirelel
    lamesquiirelel Posts: 1 Arc User
    edited July 2011
    Phantoms way it has these 2
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  • chaoticshelly
    chaoticshelly Posts: 0 Arc User
    edited July 2011
    lamesquiirelel wrote: »
    oh okay

    RADEON 9200 LE Family (microsoft corporation)

    This is what you need to download in order to update your graphic card:
    http://support.amd.com/us/gpudownload/Pages/radeon-prer300-xp.aspx
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  • lamesquiirelel
    lamesquiirelel Posts: 1 Arc User
    edited July 2011
    okay thanks you :D
  • chaoticshelly
    chaoticshelly Posts: 0 Arc User
    edited July 2011
    If updating your graphic card and verifying the game files through the launcher doesn't work either, your best solution is to reinstall the game. With that, good luck!
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  • lamesquiirelel
    lamesquiirelel Posts: 1 Arc User
    edited July 2011
    ChaoticShelly wrote: »
    If updating your graphic card and verifying the game files through the launcher doesn't work either, your best solution is to reinstall the game. With that, good luck!

    -_- really? so i have to wait another 5 hours for it to verify and all that?

    so i was going to also update my laptop (PC was having problems) and it said need standard VGA or something before i can update ???
  • chaoticshelly
    chaoticshelly Posts: 0 Arc User
    edited July 2011
    First try to update your card and verify without reinstalling. You don't have to reinstall the whole game to verify. If that doesn't work, you will most likely need to reinstall the game, update and verify again.
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  • Ashaw - Dreamweaver
    Ashaw - Dreamweaver Posts: 23 Arc User
    edited July 2011
    okay so on my PC (one that had all the problems) the ATI Display Driver Setup is still up...
    It was loading and seemed to be going good and now its just at the ATI display Driver Setup thing (wide window with cool look background) and some how install windows Internet 8 poped up
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited July 2011
    Please send in a ticket to Tech Support with the following information so we can try to figure this out for you. We need you to send us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Attach the dxdiag.txt that you save to your reply to us.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file.

    This is important so that we can do our best to help you.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
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  • Ashaw - Dreamweaver
    Ashaw - Dreamweaver Posts: 23 Arc User
    edited July 2011
    Umm the year of the computer is unknown cause we bought it from a guy on craigs list and it was custom made like its not the average store bought

    its a windows xp 32 bit
  • Arshies - Sanctuary
    Arshies - Sanctuary Posts: 666 Arc User
    edited July 2011
    O_O

    Omg sorry about your grafic card issue, btw this reminds me a stick-stack book.

    Someone stole your stickers..............GL fixing it.
    [SIGPIC][/SIGPIC]
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  • Ashaw - Dreamweaver
    Ashaw - Dreamweaver Posts: 23 Arc User
    edited July 2011
    its works thank you :D<3 yall

    but could someone help me with my laptop problem

    So my laptop had a malware fake security thing. i used StopZilla and got rid of it. Now when i download a mmorpg it will have a file missing. like Forsaken world its a map file and for Ether sage it was umm sfx file or something... but it says hardware problems or something.... any help?

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