problems Logging in

LFlashStep - Heavens Tear
LFlashStep - Heavens Tear Posts: 25 Arc User
edited July 2011 in Support Desk
I can't make the PWI client work, i keep getting error report for 3 hours now I wanna login Whats wrong? QQ b:angryb:angryb:angryb:angry
Post edited by LFlashStep - Heavens Tear on

Comments

  • nanamango
    nanamango Posts: 135 Arc User
    edited April 2011
    Please try the following:

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Perfect World International

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    Let me know if this works out for you!

    Cheers! b:thanksb:cuteb:thanks
  • luchio1246
    luchio1246 Posts: 2 Arc User
    edited July 2011
    this morning when i went to log in (my main and my alt) it said:
    your end client's program edition is out dated please exit the program first before update is finished
    i exited the program and there was no update available, and i still couldnt log in. help please,

    Thanx
  • luchio1246
    luchio1246 Posts: 2 Arc User
    edited July 2011
    has anyone else had this problem?, im trying to fix it, im re-downloading the pwi to see if it works, but it has 2 hours left of download

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