Problem with zen where is my zen O_o

Merlox - Raging Tide
Merlox - Raging Tide Posts: 53 Arc User
edited July 2011 in Cash Shop Huddle
i charged 100$ an i dont have my zen never had a problem before ive been chargeing gold every month for the last 6 months
Post edited by Merlox - Raging Tide on

Comments

  • Kiitaro - Sanctuary
    Kiitaro - Sanctuary Posts: 45 Arc User
    edited July 2011
    shnuggles wrote: »
    While your payment's status says "pending" or "reviewing", the payment solution you have used has not completed their part of verifying the purchase. Once they have processed the payment on their side and sent the payment to Perfect World Entertainment, the status will change from pending/reviewing. There is no estimated time that these things take so you just need to be patient while the payment solution approves/denies your purchase. The newer your account is, the chance of your payment taking a while to approve is increased.

    Sometimes PayPal suspends transactions while they conduct an additional review into them. They are informing the customers that the transaction has been processed, and essentially it has, but they fail to inform the customers that there is an additional "payment review" being conducted. While this is happening we are not able to intervene. Approval typically takes approximately 24 hours after the review has been initiated. We understand this can be an inconvenience. For further information on payment reviews, please see PayPal's website:

    https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/cps/securitycenter/general/PaymentReviewOverviewFAQ-outside

    Thank you for your understanding.

    Quote from Shnuggles on the BoI forums. May apply here.
    [SIGPIC][/SIGPIC]
  • endlesstorture
    endlesstorture Posts: 4 Arc User
    edited July 2011
    After you get addicted to this game, its definitely mroe expensive than a pay to play game.

    But you should try to find pwi office phone number on google or something.
  • Liba - Heavens Tear
    Liba - Heavens Tear Posts: 125 Arc User
    edited July 2011
    gunna sound like a fourm mod and say
    'send in a ticket'
    :S
    Haters gunna love this ^
    [SIGPIC][/SIGPIC]
    Liba- 9x Sage veno, TheEmpire
    X_xMoonx_X - 7x Future demon cleric
    _Nix_x - 7x Sin :)

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